Role Description - Very good understanding of AR follow-up and denial management, to resolve outstanding issues and minimize AR aging processing appropriate write offs and adjustments. - Accurately and timely adjustments and refund processing, into the billing system. - Conduct thorough adjustments & refund reviews, ensuring accuracy and adherence to established procedures. - Review accounts and resolve discrepancies in adjustments & refunds to ensure accurate financial records. - Maintain a comprehensive understanding of US payer contracts, EOB/ERA codes, and adjustments to accurately review payments, credits and adjustments. - Stay updated with changes in reimbursement policies, payer contracts, and industry regulations related to insurance write offs, adjustments and refund specific rules. - Maintain documentation of adjustments and refund processes, procedures, and payer-specific guidelines. - Participate in team meetings and provide input for process improvement initiatives. - Attention to details for reviewing and following the relevant SOPs and instructions for adjustments and refund processes. - Assist with internal and external audits, ensuring compliance with regulatory and contractual obligations. - Participate in quality control activities, conducting audits and providing recommendations for process improvements. Qualifications - Required: 2 years of hands-on experience in revenue cycle management within the DME/HME specialty. - Strong knowledge and experience with AR follow-up and denial management processes. - In-depth understanding of US payer management, including Medicare, Medicaid, and commercial insurance. - Excellent written and verbal communication skills, with the ability to effectively communicate with internal teams, clients, and payers. - Detail-oriented with exceptional analytical and problem-solving skills. - Previous experience as an auditor and quality control specialist is preferred, but not mandatory. - Ability to work independently and in a team-oriented environment. - Strong organizational skills with the ability to prioritize tasks and meet deadlines. - Up-to-date knowledge of coding and billing regulations, reimbursement guidelines, and industry trends. - Preferred: Bachelor’s degree. - 2 years of related experience. - Proficiency in using Brightree software is highly preferred. Benefits - Joining us is more than saying “yes” to making the world a healthier place. - It’s discovering a career that’s challenging, supportive and inspiring. - Where a culture driven by excellence helps you not only meet your goals, but also create new ones. - We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. - If this sounds like the workplace for you, apply now! - We commit to respond to every applicant.

Role Description The Performance Tester supports the Case Management Modernization (CMM) Program for the Administrative Office of the U.S. Courts (AO) by designing, executing, and analyzing performance, load, and scalability tests for enterprise-class applications deployed in the AWS cloud. Working as part of Agile DevSecOps teams, this role ensures that CMM applications built using React, NodeJS, and AWS meet or exceed defined performance, reliability, and capacity objectives. The Performance Tester identifies performance bottlenecks, validates system resilience, and collaborates closely with development and infrastructure teams to optimize end-to-end system performance. - Develop and execute performance, load, stress, and endurance tests to validate system scalability and responsiveness. - Define performance benchmarks and KPIs based on application SLAs, SOW requirements, and user load models. - Build, configure, and maintain performance test environments in AWS cloud infrastructure. - Design test scripts using JMeter, LoadRunner, or K6, integrating them into CI/CD pipelines for continuous performance monitoring. - Conduct baseline performance analysis and capacity planning for major CMM components. - Collaborate with developers, DevOps engineers, and QA teams to identify performance bottlenecks and tune system configurations. - Analyze test results and prepare detailed performance reports, recommending optimization strategies. - Validate that application releases meet federal performance and reliability standards prior to production deployment. - Support failover and stress testing scenarios to verify system fault tolerance and scalability under load. - Participate in Agile ceremonies and provide performance insights during sprint planning and retrospectives. Qualifications - Bachelor’s degree in Computer Science (or relevant field). - 5+ years of experience with integration, regression, and system testing using automated testing tools in web-based applications. - 5+ years of experience in software performance testing and engineering, with 3+ years in cloud-based or distributed systems. - Experience in writing test cases, test plans, executing test scripts, reporting defects and preparing test results reports. - Experience in the entire QA Life Cycle, including designing, developing and execution on the entire QA process and documentation of test plans, test cases, test procedures and test scripts. - Strong proficiency in JavaScript for scripting, test development, and automation across modern performance testing tools such as JMeter, LoadRunner, NeoLoad, or K6. - Strong knowledge of performance engineering principles, including concurrency modeling, resource utilization, and tuning. - Experience testing applications in AWS cloud environments (EC2, ECS, CloudWatch, RDS). - Working understanding of NodeJS, REST APIs, microservices, and front-end frameworks such as ReactJS. - Experience with CI/CD pipeline integration for automated performance test execution. - Ability to interpret system logs, metrics, and profiling data to diagnose bottlenecks. - Familiarity with monitoring tools such as Datadog, Prometheus, ELK Stack, or Grafana. - Strong analytical, communication, and documentation skills. - Experience with federal or enterprise-scale application performance testing. - Familiarity with container orchestration (Docker, Kubernetes, OpenShift). - Understanding of network performance testing and distributed tracing techniques. - Exposure to AI-driven performance analytics or predictive capacity modeling. - Knowledge of FinOps and cost optimization for cloud-based performance tuning. - Excellent presentation and communication skills. - Consultant mindset with the ability to work with high level customer stakeholders and build excellent customer relationships. - Experience identifying and applying industry tools, solutions, methods best practices, and emerging technologies. - Strong analytical skills and problem-solving skills with the ability to formulate and communicate recommendations for improvement. - Demonstrated ability to work effectively, independently, and as part of a team. Requirements - ISTQB Performance Testing Certification (CT-PT) – preferred. - AWS Certified Solutions Architect – Associate or DevOps Engineer – preferred. - SAFe Practitioner (SPC/SSM) – beneficial. - Performance Engineering Certification – a plus. Benefits - Comprehensive benefits and wellness packages. - 401K with company match. - Competitive pay and paid time off. - Full-flex work week to own your priorities at work and at home. - Award-winning culture of innovation and a military-friendly workplace.

• Lead a team of junior technical QA associates and delivery specialists. • Own the quality, accuracy, and timeliness of the team’s deliverables. • Review work before it reaches the client or senior stakeholders. • Ensure data accuracy, reporting consistency, and adherence to project standards. • Help team members interpret construction drawings, 3D models, markups, RFIs, redlines, comments, and other technical documents. • Support weekly workload planning and help assign team members based on project needs, skill level, and capacity. • Maintain internal trackers, project status updates, and delivery documentation. • Provide structured feedback to team members. • Train junior team members on workflows, drawing interpretation, QA standards, platform usage, and delivery expectations. • Identify recurring issues and recommend process improvements. • Escalate blockers, risks, and quality concerns early. • Coordinate with other remote teams involved in project setup, configuration, mapping, QA, and delivery. • Participate in client-facing or internal stakeholder meetings when needed. • Help create a culture of ownership, quality, accountability, and continuous improvement.

• Automated test coverage: Design and grow our E2E and integration test suite using Cypress. Set the strategy, prioritize coverage gaps, and raise the floor across the platform. • Bug process: Own the full lifecycle from triage to production fix. Keep it moving, keep stakeholders informed, and make sure nothing falls through the cracks. • Cross-functional quality partnership: Collaborate with PMs, Designers, and the Data team to review requirements, raise risks early, and define what "done" actually means. • Process improvement: Identify weaknesses in how we deliver software and propose solutions. • Exploratory testing: Test new features and existing flows on web and mobile across devices, catching what automation misses.