Role Description We are currently seeking organized and motivated individuals to join our team as Remote Services Coordinators. This role focuses on helping manage service-related activities, coordinating important details, and ensuring clients receive a seamless and professional experience. The ideal candidate is someone who enjoys organization, communication, and working behind the scenes to keep processes running efficiently. - Coordinate service requests and assist with managing day-to-day client activities - Review information for accuracy and ensure all required details are properly recorded - Help facilitate communication regarding updates, confirmations, and next steps - Track ongoing requests and assist with timely completion of outstanding items - Maintain organized digital records and documentation - Provide support related to client needs, inquiries, and service adjustments - Assist with workflow management and operational coordination tasks - Work collaboratively with team members to support service excellence - Attend training sessions and stay current on company procedures and resources Qualifications - Strong organizational and coordination abilities - Excellent written and verbal communication skills - Ability to manage multiple assignments and deadlines - Comfortable working with online platforms and digital tools - Detail-oriented with strong follow-through - Self-motivated and capable of working independently - Reliable internet connection and basic computer proficiency - Must be at least 18 years of age - Must be legally authorized to work and reside in the United States, United Kingdom, Mexico, Australia, or Spain, and other countries Who Succeeds in This Role? - Strong organizational and planning skills - A proactive and solution-focused mindset - Dependability and strong work ethic - The ability to prioritize tasks effectively - Professional communication and interpersonal abilities - An interest in coordination, operations, hospitality, customer service, or travel-related fields Benefits - 100% remote position - Flexible scheduling options - Comprehensive training provided - Ongoing mentorship and team support - Professional development opportunities - Performance-based rewards and recognition - Access to travel-related discounts and incentives - Positive and supportive remote work environment

Role Description We are seeking a Remote Client Services professional to support vacation planning activities and assist clients with organizing their travel details. This role focuses on delivering strong customer service, gathering accurate trip information, and coordinating essential components of the planning process. The ideal candidate is organized, responsive, and comfortable working in a virtual environment. - Provide client support throughout the vacation planning process - Assist with researching destinations, accommodations, and activity options - Collect and organize required trip details and preferences - Prepare and update itinerary information and related documentation - Communicate clearly with clients to ensure all questions are answered - Maintain accurate client profiles and update internal systems as needed - Coordinate follow-ups and scheduling to ensure timely completion of planning tasks - Support the booking process by confirming details and providing administrative assistance - Perform general customer service and coordination duties as assigned Qualifications - Strong organizational skills and attention to detail - Clear written and verbal communication abilities - Ability to work remotely and manage time effectively - Comfortable using online platforms and digital tools - Previous customer service or administrative experience preferred - Dependable, professional, and proactive in following up with clients Benefits - 100% remote role - Flexible schedule - Training and ongoing support provided Company Description

• Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and voice of customer (VOC) reports • Cultivate positive working relationships with contract carriers and helpers • Use route planning software to build efficient delivery routes • Handle the dispatch of contract carriers; resolve issues throughout the day as needed • Assist the Operations Manager in identifying issues with inventory, deliveries and/or customer satisfaction, including restructuring routes to improve operational efficiencies • Manage and develop contract carriers expectations for home delivery; make appointments for pickup and delivery • Coach and develop dispatch and warehouse personnel to meet and exceed the customers’ expectations • Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery and inventory issues)

• Lead a high performing team to provide high quality services focused on exceeding client expectations. • Set clear performance standards and goals for the team. • Assess progress against goals and performance standards, proactively address gaps. • Provide leadership and coaching to direct reports. • Establish regular communications with direct reports through 1-1 meetings, team meetings with established agendas or other regular touch points. • Provide in the moment feedback. • Complete performance management processes, including providing feedback and proactively addressing gaps. • Provide leadership to the team by earning trust, motivating and inspiring great performance while fostering a positive inclusive environment that encourages collaboration and learning. • Showcase an extremely high level of understanding and fully engage with the client organization, building strong relationships with key stakeholders. • Partner with internal Cielo teams and client leaders to ensure successful implementation of new clients. • Develop recruiting metrics and analytics that provide insights and drive decisions, including time to fill, cost per hire, and recruiter productivity. • Manage programs, events, and campaigns to build candidate pipeline and drive recruiting strategy to meet hiring goals. • Drive the team to develop comprehensive, strategic hiring strategies including passive candidate outreach, recruitment marketing plans, and utilization of cutting-edge recruitment technologies. • Participate in client meetings, sharing updates and data.