Role Description We are seeking a Remote Client Services professional to support vacation planning activities and assist clients with organizing their travel details. This role focuses on delivering strong customer service, gathering accurate trip information, and coordinating essential components of the planning process. The ideal candidate is organized, responsive, and comfortable working in a virtual environment. - Provide client support throughout the vacation planning process - Assist with researching destinations, accommodations, and activity options - Collect and organize required trip details and preferences - Prepare and update itinerary information and related documentation - Communicate clearly with clients to ensure all questions are answered - Maintain accurate client profiles and update internal systems as needed - Coordinate follow-ups and scheduling to ensure timely completion of planning tasks - Support the booking process by confirming details and providing administrative assistance - Perform general customer service and coordination duties as assigned Qualifications - Strong organizational skills and attention to detail - Clear written and verbal communication abilities - Ability to work remotely and manage time effectively - Comfortable using online platforms and digital tools - Previous customer service or administrative experience preferred - Dependable, professional, and proactive in following up with clients Benefits - 100% remote role - Flexible schedule - Training and ongoing support provided Company Description

• Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and voice of customer (VOC) reports • Cultivate positive working relationships with contract carriers and helpers • Use route planning software to build efficient delivery routes • Handle the dispatch of contract carriers; resolve issues throughout the day as needed • Assist the Operations Manager in identifying issues with inventory, deliveries and/or customer satisfaction, including restructuring routes to improve operational efficiencies • Manage and develop contract carriers expectations for home delivery; make appointments for pickup and delivery • Coach and develop dispatch and warehouse personnel to meet and exceed the customers’ expectations • Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery and inventory issues)

• Lead a high performing team to provide high quality services focused on exceeding client expectations. • Set clear performance standards and goals for the team. • Assess progress against goals and performance standards, proactively address gaps. • Provide leadership and coaching to direct reports. • Establish regular communications with direct reports through 1-1 meetings, team meetings with established agendas or other regular touch points. • Provide in the moment feedback. • Complete performance management processes, including providing feedback and proactively addressing gaps. • Provide leadership to the team by earning trust, motivating and inspiring great performance while fostering a positive inclusive environment that encourages collaboration and learning. • Showcase an extremely high level of understanding and fully engage with the client organization, building strong relationships with key stakeholders. • Partner with internal Cielo teams and client leaders to ensure successful implementation of new clients. • Develop recruiting metrics and analytics that provide insights and drive decisions, including time to fill, cost per hire, and recruiter productivity. • Manage programs, events, and campaigns to build candidate pipeline and drive recruiting strategy to meet hiring goals. • Drive the team to develop comprehensive, strategic hiring strategies including passive candidate outreach, recruitment marketing plans, and utilization of cutting-edge recruitment technologies. • Participate in client meetings, sharing updates and data.

Role Description If you’re tired of: - Requesting time off - Sitting in traffic - Having your income capped This might be what you’ve been looking for. Seeking individuals who are ready to take control of their schedule and income by helping clients who have already requested information about their benefit options. No cold calling. No micromanagement. Just a system that works if you do. What You’ll Do - Speak with interested clients - Walk them through simple options - Help them get set up What You Get - Remote work - Flexible hours - Performance-based income (no cap) - Training and mentorship Ideal Fit - Someone who is done trading time for money and ready to bet on themselves. *All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency) We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.