• Understands how to pull and aggregate data across primary data sources with some guidance. • Produces & distributes multiple recurring reports or workflows utilizing tools such as Excel, SQL, and Tableau. • Troubleshoots front-end report issues independently and escalates when support is needed. • Answers questions & makes updates as needed using knowledge about report logic and relevant data in all reports for which they are responsible. • Participates actively in all working sessions. • Sends recaps from meetings. • Maintains up-to-date documentation for reports, processes, and analysis assumptions. • Keeps track of assigned work & balances multiple priorities in order to complete work timely. • Partners with stakeholders by clearly responding to questions about reports or workflows for which they are responsible. • Raises awareness when issues arise that impact a report(s).

• Initiate and/or maintain ongoing communication with facilities to ensure timely and accurate receipt of each patient's insurance coverage information • Enter insurance information into billing system • Verify patient insurance with payors including eligibility and benefits related to outpatient kidney dialysis • Update Patient Registration and associated systems accurately and as required • Coordinate and partner closely with Patient Referral Coordinators (PRC) to obtain required documentation for successful patient registration • Partner with facility and Insurance Management Team to resolve incomplete registrations • Review registration denials received to determine root cause • Resolve patient account errors that cause registration denials • Help identify process changes to prevent failed registrations • Determine Coordination of Benefits as required; maintain current patient account information at all times • Follow-up as necessary to ensure insurance changes are verified and line of coverage is reset • Submit internal requests, including but not limited to RCUs, SMARTFORMS, PCS Inquiries, SPA Requests, etc., to ensure accurate and timely claims submission to the correct payor • Complete all ancillary reports and assigned projects within established timeframes • Support Patient Account Representatives and other ROPS teammates as needed • Maintain confidentiality of all company and patient information in accordance with HIPAA regulations and DaVita policies • Other duties and responsibilities as assigned

• Develop and coordinate Phase 1 clinical research studies, ensuring all aspects of the study are meticulously planned and executed • Implement clinical research protocols and ensure compliance with regulatory requirements, including Good Clinical Practice (GCP) guidelines • Collaborate with principal investigators, research subjects, client teams, and clinic operations teams to facilitate smooth communication and coordination • Plan and manage logistics and resource usage for clinical trials, including scheduling, budgeting, and resource allocation • Track study progress and ensure alignment with project milestones, client deliverables, and budget, providing regular updates to stakeholders • Prepare and present study reports and updates to stakeholders, including detailed analysis of study data and progress • Ensure adherence to global and regional regulations and guidelines, staying up-to-date with any changes or updates • Provide guidance and support to lower-level professionals and team members, fostering a collaborative and supportive work environment • Identify and resolve any issues or challenges that arise during the course of the study, ensuring timely and effective solutions • Maintain accurate and comprehensive documentation of all study-related activities, ensuring transparency and accountability.

Role Description ResponsiveAds™ single packaged tag is a fundamentally simpler trafficking model than what agencies and DSPs are used to; one tag, all sizes, no re-trafficking. This role is the technical bridge between our platform and the ecosystem that delivers our creatives at scale. You will own the technical onboarding of Publishers, Channel and new DSP/SSP integration partners, troubleshoot complex trafficking issues for agencies and brands, and build the documentation and tooling that makes RA the easiest creative platform for ad ops teams to work with. You will also support the AdCp standard expansion, working directly with DSP engineering teams to certify new RA tag and format types across major programmatic environments. What You Will Do - Own technical onboarding of new Channel, DSP, SSP, and publisher integration partners from documentation review to first live campaign. - Work with ResponsiveAds Zendesk system to provide support as part of the technical engineering team for 1st and 2nd line support tickets. Document and provide clear reports for the community and partners. - Serve as primary technical resource for publisher, agency and brand ad ops teams on trafficking, tag, and delivery issues. - Build and maintain integration documentation, trafficking guides, and self-serve onboarding materials for each partner. - QA and certify new RA tag and format types against major DSP environments before general availability. - Support the AdCp standard expansion: work directly with DSP engineering teams on schema and tag certification. - Surface recurring ad ops issues as product bugs or feature requests to the engineering team. - Support sales in technical discovery conversations and RFP responses involving complex trafficking requirements. Qualifications - MUST have 5+ years ad operations, solutions engineering, or programmatic technical experience. - MUST have 5+ years strong Javascript, CSS, coding experience. - MUST have deep familiarity with DSPs (DV360, TTD, Amazon DSP), SSPs, ad servers, macros, and tag management. - MUST have experience with HTML5 ad formats, VAST/VPAID video tags, and IAB creative standards. - MUST have strong debugging skills: network traffic, browser console, and tag inspection tools. - MUST have Rich media or responsive ad format experience for set-up, debugging, code changes. - Excellent written and verbal communication. You explain complex technical concepts clearly to non-technical stakeholders. Skills & Tools - Programmatic infrastructure: DSPs (DV360, TTD, Amazon), SSPs, ad servers, tag management. - Strong working knowledge of Agentic workflows. Set-up and utilize. - Working knowledge and usage of the industry ad builders and creative management tools. - HTML5 ad formats, VAST/VPAID, IAB creative standards, deep practical knowledge. - Browser debugging: network inspector, console, tag and pixel validation tools. - TCF/GVL consent frameworks and privacy compliance in ad serving is a plus. - DOOH or CTV ad serving technical requirements is a plus. - Startup mentality, highly responsive, owns client issues end-to-end, no ticket queue culture. Benefits - A strong commitment to work-life balance. We provide a flexible work and vacation time. - Generous paid time off and flexible work from home policies. - Offer the ability to take educational courses and support your continuous learning. - Continuous merit-based pay increases. - Stipend paid parental family leave policies to support you during major life events.