Role Description The Accounts Receivable and Collections Associate is primarily responsible for collections, focusing on recovering overdue payments while maintaining professional relationships with customers. This role also manages incoming payments to ensure account balances remain accurate and up to date. Working closely with internal teams and external clients, the Accounts Receivable Associate helps maintain the integrity of the company's receivables and supports overall financial operations. Core Duties & Responsibilities - Communicate professionally and effectively with external clients regarding account matters - Reconcile customer accounts; investigate and resolve payment discrepancies - Apply credits, refunds, and account adjustments as needed - Maintain accurate and complete financial records within accounting software - Assist with month-end closing activities to support timely financial reporting - Collaborate cross-functionally with multiple internal teams - Support internal and external audits by providing required documentation and financial records - Address and resolve tickets through the company’s CRM system Typical Daily Activities - Contact customers by phone and email regarding overdue accounts - Review account history and payment records - Negotiate payment arrangements and repayment plans - Explain account balances, fees, and payment options - Accurately document all customer interactions in company’s CRM - Follow company policy and legal regulations related to debt collection - Investigate and resolve billing disputes or payment discrepancies - Monitor payment commitments and follow up as needed - Escalate accounts when appropriate Qualifications - Strong attention to detail and commitment to accuracy in financial recordkeeping - Excellent organizational and time management skills with the ability to prioritize workload effectively - Strong written and verbal communication skills with a professional, customer-focused approach - Basic knowledge of accounting principles and accounts receivable processes - Understanding of applicable collection laws and regulations - Knowledge of general compliance requirements Requirements - Prior experience in collections, accounts receivable, billing role - Skilled in multi-tasking with calls and notating accounts - Experience with accounting software, particularly Oracle NetSuite - Familiarity with Hubspot CRM and ticket management workflows Company Description Bisk partners with leading institutions to deliver online degree and certificate programs to learners around the world. We provide resources, expertise, and technology to help institutions grow and students thrive. Through our online education services, we have supported more than one million enrollments for universities. Our mission is to amplify potential through transformational learning experiences. To learn more visit www.bisk.com.

• Perform quick verification and receipt of payments from customers and merchant partners • Immediately post inventory reductions for sold products in the ERP system's stock control • Record payment settlements in the integrated system • Provide prompt support via digital channels to sales representatives • Monitor the customer portfolio remotely • Make strategic calls and contacts with clients and merchant partners who are overdue.

Role Description Responsible for ensuring claims are compliant with all payer specifications; State, Federal and HIPAA regulations and following up on A/R. Accurately posts electronic and hard copy insurance and patient payments to the patient’s account. This is a full-time, remote position REPORTS TO: Revenue Cycle Manager Duties and Responsibilities: - Analyze assignment of all CPT-4, ICD-9, UB04, HCFA 1500 and charges for accuracy and to maximize reimbursement from third party payers. - Analyze insurance payer denials for appropriate response to ensure claim reimbursement and possible appeals. - Critically analyze and process documents for resolution of third-party liabilities, outstanding credits, and un-billed accounts to resolve accounts receivable. - Ensure that all appropriate financial adjustments are posted accurately and in accordance with contracted payment rates, third party billing requirements. - Stay current with knowledge of payer and regulatory changes. - Ensure that billing is submitted accurately, timely, and within the necessary metrics associated with the role. - Evaluate and investigate appropriate actions to be taken to resolve outstanding receivables, in accordance with department goals. - Utilize various resources such as third-party publications, procedure manuals and participating contractual agreements, etc. - Evaluate and validate correct payments received from third party payers. - Make all necessary posting, adjustments and refunds to accounts and critique contractual allowances and other arrangements. - Research claim payment and claim follow-up, resolving third party rejections using the payer and billing system Insight. - Resolve and collect hospital claims with commercial and government insurance carriers. - Submit billing data to insurance providers through insurance portals and submit third party claim forms (i.e., UB04 or 1500) through the claims editing software. - Understand the claim editing process and resolving the edits based on appropriate department procedures regarding claim submission. - Track and resolve discrepancies, based on partial payment and contracts. - Liaison with UR/Insurance Verification to resolve insurance benefit issues and authorizations. - Work independently and collaborate in a team environment. - Call insurance payers to status outstanding accounts and obtain timely resolution. - Mail patient statements. - Work with Patients to set up payment plans if necessary. - Work with Collection agency to provide any back up information for accounts that are in legal status with the collection agency. - Accurate posting of insurance payments, contractual, denial codes and patient liability ensuring the account balance is appropriate. - Balance batches to posting, researching, and resolving any variances. - Researching and resolving unidentified payments within 10 days of the receipt date. - Maintains a professional image and provides excellent customer service. - Attend department meetings and education sessions. - Meets/exceeds performance expectations within required timeframes. - Supports special projects as requested. - Adheres to all Policies and Procedures. - Performs other duties as assigned. Qualifications - High school Diploma or equivalent required. - CPC, CCS or RHIT Certification preferred. - Minimum of one to three years’ experience in handling billing, account receivables and cash posting in healthcare or related field. - Strong working knowledge of medical coding, medical terminology and third-party operating procedures and billing practices. - Working knowledge of EMR/Billing systems. Requirements - Ability to multitask and work independently and under pressure. - Understanding of community-based organizations/CMH. - Knowledge of CPT and ICD9 codes. - Strong verbal and written communication skills. - Ability to operate a computer, including Billing based programs, and general office equipment, including fax machine, scanner, and copier. - Ability to work proficiently and efficiently in a timely manner. Physical Effort The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Requires prolonged sitting and some bending, stooping, and stretching. - Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. - Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. - Requires lifting papers or boxes up to 50 pounds occasionally. - Work is performed in an office environment and involves frequent contact with staff and the public. Work Environment - Requires critical thinking skills, problem solving, decisive judgment, ability to work with minimal supervision and must possess excellent time management and organizational skills. - Must be able to work in a stressful environment and take appropriate action.

Title: Billing and Accounts Receivable Manager Location: United States Job Description: Position Summary Join Deloitte’s AI & Engineering practice to support hospital billing operations in a role focused on claim accuracy, timely reimbursement, and revenue cycle performance. As an Epic Billing and Accounts Receivable Manager you will help deliver back-end revenue cycle management (RCM) services, including billing and claims submission, A/R follow-up, denials management, payment posting, and credits and refunds, for health care provider client Work you'll do Epic Billing and Accounts Receivable Manager on the AI & Engineering team, you will be responsible for the following areas. Oversight and management of billing and A/R follow-up operations. Analyzes, plans and implements organizational systems and processes, and makes recommendations for improvements in hospital billing, claims submission, and A/R follow-up operations. Leads activities related to operational analysis, financial analysis and process improvement initiatives. Maintains knowledge base of operational SOPs and workflows for relevant functional areas. Manages staff and employee performance, provides feedback, and leads training, education, and performance improvement activities for staff as required. Works closely with Manager of Denials Management and engagement leadership to resolve barriers to account and claim processing and identify and implement opportunity areas to remediate issues and improve workflows. Serves as line of escalation for high priority, complex accounts to be worked, including interactions with third party payers and client stakeholders as necessary to process accounts and claims. Regularly monitors work queues and workflows in Epic, claims clearinghouse, and other relevant technology systems. Collaborates closely with client managers and directors to ensure continuous open communication about hospital operations that impact delivery of services. Works with client team to develop and implement action plan to address trends as appropriate Keeps current on insurance regulations, managed care contracts billing regulations, coding and fee schedules. Proactively manages access scorecards including user quality, productivity and team performance compared to Key Performance indicators and Service Level Agreements. This is a remote role with minimal travel requirements A successful candidate would possess these skills: - Ability to work independently and collaborate as part of a team - Effective written and verbal communication skills - Meticulous attention to detail and quality of work product - Ability to build and sustain professional relationships - Ability to lead projects or workstreams - Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment - Strong interpersonal skills and professional demeanor - Ability to meet deadlines The team AI & Engineering leverages cutting-edge engineering capabilities to build, deploy, and operate integrated/verticalized sector solutions in software, data, AI, network, and hybrid cloud infrastructure. These solutions are powered by engineering for business advantage, transforming mission-critical operations. We enable clients to stay ahead with the latest advancements by transforming engineering teams and modernizing technology & data platforms. Our delivery models are tailored to meet each client's unique requirements. Our Industry Solutions offering provides verticalized solutions that transform how clients sell products, deliver services, generate growth, and execute mission-critical operations. We deliver integrated business expertise with scalable, repeatable technology solutions specifically engineered for each sector. Qualifications Required: - 3+ years of experience as a Manager or Senior in Billing, A/R Follow-up, or other related area - Experience leading team of 10+ staff to exceed productivity, quality, and service targets - 1+ year in hospital billing and claims submission - Proficient in Epic Resolute Hospital Billing application - Proficient in Epic Analytics and Reporting applications (e.g., SlicerDicer) - Bachelor’s degree, preferably in information technology, business, or healthcare related field; or equivalent experience - Limited immigration sponsorship may be available - Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve - Role is remote Preferred: - Experience using Microsoft Word, Excel, and PowerPoint - Experience supporting clinical or healthcare business operations - Experience managing multiple projects or workstreams - Experience preparing and delivering technical demonstrations - Experience analyzing billing workflows, claim issues, or operational data For individuals assigned and/or hired to work in a remote role, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the remote role and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $140,000 to $160,000 with overtime pay possible.