Bisk

Role Description The Accounts Receivable and Collections Associate is primarily responsible for collections, focusing on recovering overdue payments while maintaining professional relationships with customers. This role also manages incoming payments to ensure account balances remain accurate and up to date. Working closely with internal teams and external clients, the Accounts Receivable Associate helps maintain the integrity of the company's receivables and supports overall financial operations. Core Duties & Responsibilities - Communicate professionally and effectively with external clients regarding account matters - Reconcile customer accounts; investigate and resolve payment discrepancies - Apply credits, refunds, and account adjustments as needed - Maintain accurate and complete financial records within accounting software - Assist with month-end closing activities to support timely financial reporting - Collaborate cross-functionally with multiple internal teams - Support internal and external audits by providing required documentation and financial records - Address and resolve tickets through the company’s CRM system Typical Daily Activities - Contact customers by phone and email regarding overdue accounts - Review account history and payment records - Negotiate payment arrangements and repayment plans - Explain account balances, fees, and payment options - Accurately document all customer interactions in company’s CRM - Follow company policy and legal regulations related to debt collection - Investigate and resolve billing disputes or payment discrepancies - Monitor payment commitments and follow up as needed - Escalate accounts when appropriate Qualifications - Strong attention to detail and commitment to accuracy in financial recordkeeping - Excellent organizational and time management skills with the ability to prioritize workload effectively - Strong written and verbal communication skills with a professional, customer-focused approach - Basic knowledge of accounting principles and accounts receivable processes - Understanding of applicable collection laws and regulations - Knowledge of general compliance requirements Requirements - Prior experience in collections, accounts receivable, billing role - Skilled in multi-tasking with calls and notating accounts - Experience with accounting software, particularly Oracle NetSuite - Familiarity with Hubspot CRM and ticket management workflows Company Description Bisk partners with leading institutions to deliver online degree and certificate programs to learners around the world. We provide resources, expertise, and technology to help institutions grow and students thrive. Through our online education services, we have supported more than one million enrollments for universities. Our mission is to amplify potential through transformational learning experiences. To learn more visit www.bisk.com.