Role Description As a Forward Deployed QA Engineer, you will occupy a critical, high-impact role dedicated to ensuring the reliability, stability, and quality of our core conversational AI product, Sage, across diverse client workflows. This role bridges the gap between Quality Assurance, AI Engineering, and Production Operations. You will focus heavily on automated testing, prompt engineering validation, and rapid root cause analysis (RCA) of Large Language Model (LLM)-driven behaviors in fast-paced, real-world deployments. - Workflow Mapping & Test Case Generation: Deeply analyze assigned client workflows to design robust, comprehensive positive and negative test cases that safeguard system stability. - AI-Driven Test Automation: Build and execute automated test scenarios by configuring shadow agents. - Prompt Evaluation & Optimization: Apply a strong understanding of prompt awareness to draft, refine, and evaluate prompts used within the testing framework to accurately simulate user behaviors and edge cases. - End-to-End Testing Execution: Strategically deploy specific testing methodologies including Sanity, Smoke, Regression, and Functional testing - determining the exact environment (staging, pre-production, production) and timing for each execution. - Deployment Cadence & Cross-Functional Collaboration: Partner closely with engineering teams during release cycles to proactively identify, triage, and unblock technical roadblocks, ensuring the product is continuously deployment-ready. - Daily LLM Defect RCA: Perform rigorous, daily root cause analysis on LLM-specific failures inherent to generative AI, including hallucinations, high latency, and logic deviations. - Live Production Call Debugging: Investigate live customer calls and production incidents in real time to unblock critical production use cases. - Audio & Transcription Validation: Query and analyze historical call transcripts, system behaviors, and audio data pipelines to pinpoint where a conversational workflow broke down. - Speech-to-Speech (S2S) Pipeline Monitoring: Monitor and evaluate the end-to-end voice AI pipeline, analyzing Automatic Speech Recognition (ASR) accuracy, managing audio-to-text latency issues, and understanding general Speech-to-Speech mechanics alongside the stability of the core Knowledge Base feeding the AI. - Advanced Evaluation Frameworks: Maintain a strong conceptual understanding of advanced LLM evaluation paradigms and tools such as LLM-as-a-judge to remain aware of how AI response quality and accuracy are programmatically graded at scale. - Telephony & Call Flow Awareness: Possess a foundational understanding of real-world call management and telephony routing concepts, including how the system is expected to navigate warm transfers, blind transfers, and voicemail detection workflows. Qualifications - Experience in QA Engineering: Strong background in software quality assurance, with a proven track record of designing, executing, and managing end-to-end test strategies (Smoke, Sanity, Regression, Functional). - LLM & Generative AI Expertise: Hands-on experience or deep technical familiarity with troubleshooting LLM behaviors, diagnosing hallucinations, managing latency, and using LLM call-tracing tools. - Technical & Logging Proficiency: Ability to comfortably write SQL queries (specifically PostgreSQL) to pull data logs and navigate cloud infrastructure logs (such as GCP) to perform rapid root-cause analysis. - Voice & Conversational AI Domain Knowledge: Foundational understanding of Speech-to-Speech pipelines, including Automatic Speech Recognition (ASR), audio-to-text workflows, and core knowledge base integrations. - Telephony Foundations: Basic familiarity with enterprise telephony routing, call management mechanics (warm/blind transfers), and voicemail detection systems. - Client-Facing Capability: Strong communication skills and the professional agility required to manage UAT timelines, coordinate with client stakeholders, and support rapid production deployments. Benefits - Competitive salary and benefits. - 401(k) matching. - Health, vision, and dental insurance. - Very flexible paid time off. - Typical salary range for this role is $120,000 to $140,000 USD, depending on skills, qualifications, and relevant experience. Background Checks As a health technology company, we reserve the right to run background checks on candidates to whom we extend offers, in compliance with applicable laws. We evaluate candidates holistically and comply with all “ban the box” regulations. Assistance If you have a disability or require accommodations during the application or recruitment process, please contact careers@ellipsishealth.com .

Role Description RIVA Solutions is seeking a highly skilled Senior Test Engineer to join our P-TACTS program team. In this role, you will be responsible for designing and executing comprehensive test strategies and automation solutions that ensure the quality, security, and performance of mission-critical software within a modern DevSecOps environment. - Develop and maintain comprehensive test plans, strategies, and cases tailored to the P-TACTS DevSecOps environment. - Design, build, and integrate automated test scripts into CI/CD pipelines to ensure continuous integration and rapid feedback. - Perform security testing, including static and dynamic code analysis, vulnerability scanning, and compliance validation. - Conduct performance, load, and stress testing to verify that applications meet scalability and reliability requirements. - Use monitoring and analytics tools to evaluate system performance metrics and identify optimization opportunities. - Set up, manage, and maintain test environments to mirror production conditions and ensure test accuracy. - Collaborate with development, security, and operations teams to integrate testing practices seamlessly throughout the SDLC. - Produce detailed test reports, track and manage defects, and coordinate resolution with engineering teams. - Extend and enhance API testing frameworks and scripts while also participating in manual testing of user interfaces and customer-facing features. - Create and maintain comprehensive documentation of test processes, results, and quality metrics using tools such as Rally and GitLab. - Participate in Agile ceremonies, including sprint planning, to ensure test coverage and workload balance. Qualifications - Bachelor’s degree in Computer Science, Software Engineering, or a related field. - Demonstrated experience designing and implementing code-based automation tools and maintaining them over time. - Strong understanding of the Software Development Lifecycle (SDLC) and quality assurance best practices. - Hands-on experience implementing BDD (Behavior Driven Development) using Cucumber and Gherkin. - Proven experience as a Quality Assurance Engineer or Test Engineer in an Agile environment. - Proficiency in Java scripting and experience building automation frameworks. - Solid understanding of Java application development and testing methodologies. - Expertise with QA automation tools and frameworks such as Selenium/WebDriver for UI automation and Postman for REST API testing. - Experience with bug tracking and documentation tools such as Jira and Confluence. - Hands-on experience testing web-based applications (both front-end UI and back-end services). - 5+ years of selenium automation experience. Preferred Qualifications - Experience with performance and load testing tools and methodologies. - Hands-on experience integrating automated tests into CI/CD pipelines (preferably GitLab). - Familiarity with AWS services for testing, monitoring, and environment automation. Salary Up to $130,000, depending on experience. Benefits - Paid Time Off / Sick Leave - Health, Dental, and Vision Coverage - Life Insurance - 401K Retirement Plan with Company Match - HSA/FSA Spending Accounts - Long- and Short-term Disability - Pet Insurance - Wellness Program Initiatives - RIVA Flex (Flexible Hours and Hybrid Work Support) - Additional Perks & Workplace Benefits Equal Opportunity Statement RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any protected class. If you need a reasonable accommodation to search for a job opening or to submit an online application, please email accommodations@rivasolutionsinc.com. Only messages left for this purpose will be returned.

• Support the quality assurance needs of the enterprise business suite • Document testing outcomes and contribute to business process designs • Assist with testing new functionality and system enhancements • Provide production support and troubleshooting assistance • Foster positive relationships and engage in continuous learning

Role Description The Automation Application Specialist in the diagnostics industry is responsible for supporting the implementation, optimization, and maintenance of automated diagnostic systems and workflows. This position reports to the WITS Manager North Europe and is part of the UK Service - Support and will be fully remote. In This Role, You Will: - Collaborate closely with laboratory teams, customers, and cross-functional partners to deliver automation solutions aligned with diagnostic workflow needs. - Provide technical expertise to support the implementation, optimization, and performance of laboratory automation systems. - Deliver user training and guidance to ensure effective adoption and operation of automation solutions. - Support the successful deployment and ongoing maintenance of automation systems across customer sites and laboratory environments. - Contribute to improving laboratory efficiency and operational excellence through innovative automation applications. Qualifications - Degree or Higher Education Level in Biomedical engineering or equivalent. - Hands-on experience in In Vitro Diagnostics (IVD), including laboratory workflows, diagnostic instruments, Total Laboratory Automation solutions. - Proven ability to self-organize, manage competing priorities, and perform in a demanding environment. - Languages: Fluent English with one additional EMEA language an advantage. Requirements - Diagnostics Laboratory Automation Applications experience highly preferred. - Strong computer skills (MS Office), knowledge and network/LIS communication and troubleshooting skills. - Flexibility to travel 50–70% within UK & Ireland, with additional travel across Europe as business needs require. - Must have a valid driver’s license with an acceptable driving record. Benefits - Opportunity to work in a fully remote position. - Be part of a team that accelerates the real-life impact of tomorrow’s science and technology. - Collaborate with customers across the globe to solve complex challenges.