Role Description Are you looking for a flexible opportunity that allows you to work from home, learn valuable travel industry skills, and help clients create unforgettable vacation experiences? We are expanding and seeking motivated individuals throughout Belize who are interested in customer service, travel planning, and working independently from home. - Assist clients with travel inquiries and vacation planning - Provide customer service and support - Learn about cruises, resorts, hotels, tours, and destinations - Complete online training and supplier certifications - Build relationships with clients and provide travel recommendations - Utilize company-provided tools and resources Qualifications - Strong communication and people skills - Self-motivated and organized - Comfortable working independently - Willingness to learn through online training - Positive attitude and professional demeanor - Customer service, hospitality, sales, or travel experience is helpful but not required Requirements - Remote / Work From Home - Flexible schedule - Independent Contractor (1099) position - Commission-based compensation Training & Support - Live and recorded training available - Ongoing mentorship and support - Access to industry suppliers and educational resources Equal Opportunity Statement We welcome applicants from diverse backgrounds and experiences. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.

• Handle inbound and outbound calls based on your assignment. • Successfully complete training and stay updated with ongoing learning. • Enter and manage orders, handle cancellations/changes, and request reprints or credits. • Ensure security and privacy for every interaction. • Accurately enter data and ensure smooth follow-up processes. • Monitor individual performance and contribute to team success. • Participate in outbound calls as needed to meet client objectives. • Support team and company goals while maintaining a professional and secure work environment.

• Responding to Customer Inquiries: Address customer questions regarding fiber services, installation procedures, timelines, and technical requirements through various communication channels. • Scheduling and Coordinating Installations: Coordinate with customers and technical teams to schedule installation appointments, ensuring timely and efficient service delivery. • Providing Pre-Installation Guidance: Inform customers about the installation process, necessary preparations, safety measures, and what to expect during the service visit. • Monitoring Installation Progress: Track installation status, update customers proactively, and resolve scheduling conflicts or delays promptly. • Resolving Customer Issues: Handle concerns related to delays, technical difficulties, or service disruptions with professionalism and urgency. • Technical Support and Troubleshooting: Assist customers with basic troubleshooting steps or guide them to technical specialists for complex issues. • Post-Installation Follow-up: Verify successful installation, ensure customer satisfaction, and provide assistance with activation or setup. • Record Maintenance: Maintain accurate documentation of customer interactions, installation details, and issues reported for future reference. • Escalation Handling: Identify issues requiring escalation and coordinate with relevant departments while keeping the customer informed. • Customer Satisfaction and Loyalty: Build rapport, gather feedback, and ensure positive experiences to foster long-term relationships. • Compliance and Safety: Follow company policies, safety protocols, and industry standards during all customer interactions and installation activities.

Role Description We’re hiring a Customer Support Representative in Bloomington, MN—help clients with insurance benefits, provide top-tier support, and grow your career with a Fortune 500 company. Full-Time Entry-Level Position – Customer Service Experience Wanted! Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an increased demand for our services, we are actively seeking full-time Customer Care Specialists with soft sales experience to join our growing team! Whether working from our local office or remotely, you’ll play a key role in supporting clients and guiding them through the process of protecting what matters most — their families. Qualifications - An advocate – You care deeply about the customer experience and stop at nothing to deliver value. - A creative problem solver – You can think outside the box and find the best solution using available tools. - A wordsmith – You’re clear, concise, and approachable in both written and verbal communication. - A helper – You’re patient and understanding, committed to creating positive interactions. - An organized multitasker – You juggle tasks with ease and maintain high productivity. - A team player – You’re collaborative, supportive, and enjoy helping your colleagues succeed. Requirements - Excellent written and verbal communication skills. - Commitment to working hard to grow. - A customer-first mindset with a strong desire to assist others. - Previous customer service or soft sales experience is a plus. - Comfort with live chat, email communication, and CRM platforms. - Ability to learn quickly, stay organized, and handle multiple priorities. - A positive attitude and a growth mindset – we value coachability over perfection! Benefits - Weekly pay plus performance-based bonuses. - Health, life, and retirement benefits. - Merit-based promotions and opportunities for advancement into leadership roles. - A supportive, team-oriented culture that values your growth.