Role Description The Care Concierge Coordinator will leverage their case management skills while solving complex problems in a fast-paced call center environment. Success in this role requires: - Effective case management - Strong communication skills - Empathy and compassion - Comprehensive assessment and evaluation of member’s therapy - Provider coordination - Effective time management to enable accurate processing of information for new and existing members The person in this role will need to have a strong work ethic, be impeccably organized, focused, proactive, and able to make an immediate positive impact on our members. Work Schedule: Two shifts available 9:00am-5:30pm ET and 11:30am - 8:00pm ET Training: Please note that the required training takes place both virtually and in person. The first two weeks are virtual classroom and hands-on training, and the third week is on-site in our Hayward, California, office at the expense of VIVIO Health. Qualifications - At least 3 years of experience in the healthcare industry, focusing on care coordination, member advocacy, or related roles - 3 or more years of customer service experience, case management preferably in healthcare - Call center experience is a plus - Proven experience working in a high-volume, fast-paced, evolving team environment - Ability to problem-solve, positively adapt to changing working conditions and multi-task - Passionate about improving healthcare and helping people with demonstrated success in a similar role - Exceptional communicator who can quickly get up to speed with the VIVIO Health program and effectively articulate its benefits - Responsible and reliable, taking ownership of work while looking to improve performance constantly - High attention to detail - High school diploma or GED - Available to work a full-time role between the hours of 11:00 AM - 8:00 PM ET or 9:00 AM - 5:30 PM ET - Able to consistently attend 3 weeks of training - 2 weeks virtual and 1 in person in Hayward, CA - Ability to travel onsite for training and collaboration in Hayward, CA - Bilingual is a plus - Remote role with limited travel requirements for training, meetings, and collaboration Requirements - Base pay $24/hour - Full time - Health Benefits - PTO - 401K employer match - Opportunity to work for a growing and innovative company - Dynamic and collaborative work environment - The chance to make a real impact with a Public Benefit Corporation Additional Information VIVIO Health is an Equal Opportunity Employer and does not unlawfully discriminate based on any status or condition protected by applicable federal, state, or local municipal law. All your information will be kept confidential according to EEO guidelines. Please be advised that job opportunities will only be extended after a candidate submits a completed job application and undergoes a thorough interview process, including 1:1 and/or group interviews via phone, video conferencing, and/or in-person. All legitimate correspondence from a VIVIO employee will come from our Smart Recruiter Applicant Tracking System "@smartrecruiter.com" or "@viviohealth.com" email accounts.

• Collaborate with a small disciplinary team comprised of a psychiatric physician, RN Director, and medical office coordinator providing services to the senior population. • Filling in as needed via telehealth when the full-time therapist is on PTO • Use evidenced based therapeutic approaches and develop, personalize, and update treatment plans with your team • Provide compliant documentation based on Medicare guidelines within a designated time-frame • Our main focus is utilizing group therapy but also include: Individual sessions Family therapy (as needed) Other duties as assigned

• Collaborate with a small, interdisciplinary team including a psychiatric physician, an RN Director, and a CNA to provide high-quality care to our Older Adult patients as ordered. • Including therapeutic services utilizing group, individual, and family therapy sessions in a geriatric intensive outpatient environment. • Participate in community education for the local medical facilities and other community groups on the importance of behavioral health for all, including older adults. • Work with the program team to facilitate treatment team meetings; develop and update the patient-centered treatment plan; produce compliant documentation in a prescribed timeline.

• supporting patients 13 years and older • practice at the top of their license with the support of our clinical care team • provide psychosocial support and education needed to address the mental wellbeing of individuals, couples/families ages 13+ • opportunities for career growth and professional development within the organization • receive in-depth training, development, and support