Role Description The Care Coordinator is responsible for taking inbound calls for all offices across the company’s network. Using effective communication over the phone, chat, and email that builds trust with patients and conveys the values of the company. Utilize the computer to enter patient data into the correct office schedules and collect the necessary information for successful treatment on appointment date. Average a set number of appointments determined by management each day. Make outbound calls to potential patients and patients that could not make it to their appointment, to gather interest in coming into the office for exams. Other tasks of duties may be assigned as needed by the business. Qualifications - Strong critical thinking skills - Strong written and verbal communication - Bilingual (Spanish) preferred - Prior experience in call center a plus Requirements - Brings value to patients at every opportunity - Achieves department goals through individual accountability and collaboration - Actively gains and grows in knowledge of the dental industry and practices - Uses sound judgement when evaluating potential patients and their need for care - Answers the phone in a timely manner to reduce abandoned/missed phone calls - Provides guidance and instructions to employees with less experience - Keeps detailed notes on patient interactions to ensure a successful office visit - Anticipates patients’ needs and identifies opportunities that benefit the patient - Supports offices by calling patients that missed appointments and re-books them - Other duties as assigned Benefits - Medical - Dental - Vision - 401K - Life Insurance - Vacation time - Other supplemental benefits

• Collaborate with a small disciplinary team comprised of a psychiatric physician, RN Director, and medical office coordinator providing services to the senior population. • Filling in as needed via telehealth when the full-time therapist is on PTO • Use evidenced based therapeutic approaches and develop, personalize, and update treatment plans with your team • Provide compliant documentation based on Medicare guidelines within a designated time-frame • Our main focus is utilizing group therapy but also include: Individual sessions Family therapy (as needed) Other duties as assigned

• Collaborate with a small, interdisciplinary team including a psychiatric physician, an RN Director, and a CNA to provide high-quality care to our Older Adult patients as ordered. • Including therapeutic services utilizing group, individual, and family therapy sessions in a geriatric intensive outpatient environment. • Participate in community education for the local medical facilities and other community groups on the importance of behavioral health for all, including older adults. • Work with the program team to facilitate treatment team meetings; develop and update the patient-centered treatment plan; produce compliant documentation in a prescribed timeline.

• supporting patients 13 years and older • practice at the top of their license with the support of our clinical care team • provide psychosocial support and education needed to address the mental wellbeing of individuals, couples/families ages 13+ • opportunities for career growth and professional development within the organization • receive in-depth training, development, and support