Role Description Du führst Demo-Calls durch, in denen du aktiv zuhörst, die Bedürfnisse unserer Kund:innen im E-Commerce- und SaaS-Bereich verstehst und passende Lösungen ableitest. - Du bearbeitest eigenverantwortlich Support-Tickets und findest schnelle, kundenorientierte Lösungen. - Du arbeitest eng mit unserem Onboarding- & Automation-Team zusammen, um Kundenzufriedenheit sicherzustellen und unsere Lösungen stetig weiterzuentwickeln. - Du erstellst eigenständig Content wie Blogartikel, Templates oder Hilfeseiten und unterstützt aktiv bei der Umsetzung unserer KI- & Content-Strategie. Qualifications - Du bringst Erfahrung im Bereich Finanzbuchhaltung mit – oder hast ein gutes Verständnis für steuernahe Prozesse. - Du hast Erfahrung im direkten Kundenkontakt – idealerweise im SaaS-Umfeld und bringst ein ausgeprägtes Gespür für Kundenbedürfnisse mit. - Du verstehst es, realistische Ziele und KPIs zu definieren, zu verfolgen und zu erreichen – sowohl für dich als auch in Zusammenarbeit mit deinem Team. - Du kommunizierst sicher auf Deutsch und Englisch – schriftlich wie mündlich. - Du bist sicher im Umgang mit gängigen Tools wie Zendesk, Confluence, Slack, Google Workspace oder ähnlichen Systemen. Benefits - Die Möglichkeit, in einem dynamischen Startup eigenständig Projekte voranzutreiben und echten Mehrwert für unsere Kund:innen zu schaffen. - Regelmäßige Entwicklungsgespräche und jährliches Fortbildungsbudget. - Eine offene Unternehmenskultur mit flachen Hierarchien, No-Dresscode, Team Dinners, Sportangeboten, After-Work-Drinks und regelmäßigen Company Offsites. - Remote first oder in unserem Büro direkt am Ostbahnhof – mit Balkon und Blick auf die Spree. - Familienfreundlichkeit durch Flexibilität bei der Organisation Deiner Arbeitszeiten und Arbeitsorte. - Ein attraktives Vergütungspaket und 30 Tage Urlaub.

Role Description Steig‘ ein bei der Nummer eins der “work at home”-Dienstleister am Markt und werde auch du ein Hero! Du suchst einen Job, den du easy von Zuhause aus erledigen kannst? Wenn von deiner Seite aus auch noch Kommunikation und Empathie zu deinen Stärken zählen und du Spaß hast, Kunden im Bereich Tourismus und Reisen zu beraten, dann solltest du eines jetzt tun: bewirb dich bei uns! Zu deinen Aufgaben gehören: - Beratung, Verkauf (kein Sales) und allgemeine Auskünfte zu Dienstleistungen der Tourismusbranche - Betreuung von Neu- und Bestandskunden sowie Bedarfsermittlung der Produkte - Bearbeitung im Handumdrehen via E-Mail und Telefon - Als Hero bist du der erste Ansprechpartner für die Kunden unserer Auftraggeber Qualifications - Erste Erfahrungen im Bereich Tourismus und Umgang mit Kunden - Sehr gute Deutschkenntnisse (mündlich und schriftlich – mind. C1) - Mit dem PC zu arbeiten ist für dich keine Herausforderung - Bereitschaft für Schichtarbeit und Wochenendienste im Rahmen unserer Servicezeit von Mo - So 7:30 - 23:00 Uhr - Im Bereich Kundenzufriedenheit, Lösungsorientierung, Empathie und Sympathie bist du unschlagbar - Freundliches Auftreten sowie eine respektvolle Kommunikation - Du liebst es, die verschiedenen Kundencharaktere glücklich zu machen - Voraussetzung für dich ist, im Home-Office zu arbeiten Benefits - Dein Arbeitsplatz? Du arbeitest von Zuhause aus im Home-Office - Wir stellen dir die technischen Geräte für deinen Arbeitseinsatz - Monatliche Home-Office Pauschale - Steigende Vergütung, je nach Hero-Status - Verschiedene Arbeitszeitmodelle in Voll- und Teilzeit ab 20 Stunden pro Woche - Digitale und umfassende Einarbeitung in die Projekte - Abwechslungsreichen und vielfältigen Arbeitsalltag und eine attraktive Urlaubsstaffel - Möglichkeit zur Weiterentwicklung und Ausbau deiner Fähigkeiten und Kenntnisse

• Analyze customer need to provide 24/7/365 remote and hands-on technical support with a clinical sense of urgency for end users in hospitals, clinics and other healthcare settings • Solve complex technical issues that may encompass hardware, software, scripts, packages and networking in clinical, patient, business, and home office environments • Use discretion and judgement when managing, updating, and troubleshooting systems, or escalating cases, to ensure clinical care can be provided at all times • Deliver exceptional customer service to address stakeholder concerns, particularly while performing varied and complex tasks within high pressure clinical situations • Serve as the first line of defense for initial fault isolation, optimal resolution, root-cause and cost/benefit analysis with detailed event documentation • Install, configure, maintain, repair and troubleshoot all applicable hardware, peripherals, third-party software applications and proprietary scripts in compliance with company SLAs and policies for security and HIPAA/protection of PHI • Take ownership of support cases and use critical thinking to resolve in a timely manner, coupled with excellent documentation • Respond in a prompt, courteous manner to all inquiries and requests, prioritizing issues that impact clinical efficiency and outcomes • Perform periodic onsite installation of hardware, software and upgrades and testing connectivity in clinical environments • Collaborate with medical staff, clinical leadership, technology vendors and other executives to successfully test, configure, launch and maintain telemedicine support systems • Maintain professional and technical knowledge of OEM hardware and software product enhancements, modifications, updates, networking environments and security practices that may enhance or impede the ability to practice via telemedicine • Contribute to problem resolution approaches, operational support procedures, training documents and escalation plans for telemedicine support to increase system uptime • Help validate new configurations and configuration management processes, workflows and procedures, as well as third party releases, firmware, and new hardware and peripherals • Work with infrastructure and product engineering to develop pre- and post- patching process to ensure proper implementation without any outages • Coordinate patch schedule with infrastructure management, security operations, governance, and clinical operations • Create and document operational metrics, report project status as required for all recurring and non-recurring efforts • Test new releases of products to ensure compatibility and minimize user impact • Develop and document technical processes and procedures as needed • Must be able to work on-call shift in a round robin setting with other teammates • Assist with other relevant projects as assigned • Serve as an escalation path for Tier 1 Clinical Support Representatives • Other duties as assigned

Title: User Support Specialist Location: San Antonio United States Job Description: The Opportunity: As a digital transformation professional, you know that implementing improved digital initiatives with effective user support is crucial for your client's future. You're eager to apply your experience and environmental knowledge to develop creative solutions. We're looking for someone like you to apply your knowledge and help organizations solve their traditional business challenges with new digital strategies and solutions. As a digital transformation specialist on our team, you'll be trusted to translate user needs to software requirements by guiding development of enterprise platforms. Using effective requirement capture techniques you'll work closely with key stakeholders and other technical professionals to develop and contribute to transformative system solutions. In this role, you'll directly impact Air Force by accelerating capability by translating user needs into system requirements and resolving user issues with system insight. With opportunities to learn new tools and skills, we focus on growing and collaborating as a team to make the best solutions for our customers. Work with us as we implement new technologies to change DAF environmental management for the better. Join us. The world can't wait. You Have: - 3+ years of experience in Air Force environmental system or process support - Experience providing guidance on enterprise systems to DoW personnel - Knowledge of EESOH-MIS system - Ability to develop and maintain user-focused training materials - Ability to provide user-focused support to resolve in-system issues and provide resolution assistance through direct user engagement or escalation of system and training gap - Secret clearance - Bachelor's degree Nice If You Have: - Experience with system testing, including drafting and execution of test scripts - Ability to work on a dispersed team - Bachelor's degree in Environmental Science Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required. Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI Usage Policy AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided. Work Model Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings. - Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility. - Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility. - Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.