• Analyze customer need to provide 24/7/365 remote and hands-on technical support with a clinical sense of urgency for end users in hospitals, clinics and other healthcare settings • Solve complex technical issues that may encompass hardware, software, scripts, packages and networking in clinical, patient, business, and home office environments • Use discretion and judgement when managing, updating, and troubleshooting systems, or escalating cases, to ensure clinical care can be provided at all times • Deliver exceptional customer service to address stakeholder concerns, particularly while performing varied and complex tasks within high pressure clinical situations • Serve as the first line of defense for initial fault isolation, optimal resolution, root-cause and cost/benefit analysis with detailed event documentation • Install, configure, maintain, repair and troubleshoot all applicable hardware, peripherals, third-party software applications and proprietary scripts in compliance with company SLAs and policies for security and HIPAA/protection of PHI • Take ownership of support cases and use critical thinking to resolve in a timely manner, coupled with excellent documentation • Respond in a prompt, courteous manner to all inquiries and requests, prioritizing issues that impact clinical efficiency and outcomes • Perform periodic onsite installation of hardware, software and upgrades and testing connectivity in clinical environments • Collaborate with medical staff, clinical leadership, technology vendors and other executives to successfully test, configure, launch and maintain telemedicine support systems • Maintain professional and technical knowledge of OEM hardware and software product enhancements, modifications, updates, networking environments and security practices that may enhance or impede the ability to practice via telemedicine • Contribute to problem resolution approaches, operational support procedures, training documents and escalation plans for telemedicine support to increase system uptime • Help validate new configurations and configuration management processes, workflows and procedures, as well as third party releases, firmware, and new hardware and peripherals • Work with infrastructure and product engineering to develop pre- and post- patching process to ensure proper implementation without any outages • Coordinate patch schedule with infrastructure management, security operations, governance, and clinical operations • Create and document operational metrics, report project status as required for all recurring and non-recurring efforts • Test new releases of products to ensure compatibility and minimize user impact • Develop and document technical processes and procedures as needed • Must be able to work on-call shift in a round robin setting with other teammates • Assist with other relevant projects as assigned • Serve as an escalation path for Tier 1 Clinical Support Representatives • Other duties as assigned

Title: User Support Specialist Location: San Antonio United States Job Description: The Opportunity: As a digital transformation professional, you know that implementing improved digital initiatives with effective user support is crucial for your client's future. You're eager to apply your experience and environmental knowledge to develop creative solutions. We're looking for someone like you to apply your knowledge and help organizations solve their traditional business challenges with new digital strategies and solutions. As a digital transformation specialist on our team, you'll be trusted to translate user needs to software requirements by guiding development of enterprise platforms. Using effective requirement capture techniques you'll work closely with key stakeholders and other technical professionals to develop and contribute to transformative system solutions. In this role, you'll directly impact Air Force by accelerating capability by translating user needs into system requirements and resolving user issues with system insight. With opportunities to learn new tools and skills, we focus on growing and collaborating as a team to make the best solutions for our customers. Work with us as we implement new technologies to change DAF environmental management for the better. Join us. The world can't wait. You Have: - 3+ years of experience in Air Force environmental system or process support - Experience providing guidance on enterprise systems to DoW personnel - Knowledge of EESOH-MIS system - Ability to develop and maintain user-focused training materials - Ability to provide user-focused support to resolve in-system issues and provide resolution assistance through direct user engagement or escalation of system and training gap - Secret clearance - Bachelor's degree Nice If You Have: - Experience with system testing, including drafting and execution of test scripts - Ability to work on a dispersed team - Bachelor's degree in Environmental Science Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required. Compensation At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page. Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $69,400.00 to $158,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date. Identity Statement As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud. Candidate AI Usage Policy AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided. Work Model Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings. - Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility. - Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility. - Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

Role Description As a Support Associate at Wolt, your key responsibility is to ensure that our customers and partners enjoy a positive experience and receive the help they need within the expected timeframes. We’re looking for colleagues who value a stable and pleasant work environment just as much as continuous learning and skill development in delivering exceptional customer service in a fast-paced setting. - Handle customer, courier, and merchant inquiries through live chat, phone, and email support - Resolve escalations, operational issues, and time-sensitive cases quickly and professionally - Support multiple Wolt markets, countries, user types, and ticket flows depending on business and queue needs - Maintain a high-quality customer experience by using empathy, clear communication, and Wolt’s tone of voice - Follow internal processes, company policies, playbooks, refund policies, escalation paths, and operational guidelines - Use multiple tools at the same time, including support platforms, communication channels, knowledge bases, and operational tools - Stay up to date with new processes, market changes, training materials, and internal updates Qualifications - Excellent communication skills and plenty of patience - Persistence, kindness, and empathy help you find the best solution for everyone involved - Great attention to detail and strong focus - You’re not intimidated by complex tasks that require quick thinking and good organization - You handle stressful situations, you multitask, and you can handle multiple incoming interactions with ease - Making fast decisions in challenging moments is one of your strengths - You understand the importance of great customer experience - You’re fluent in both Serbian and English (C1) - You have at least a high school diploma - You are willing to work in night shifts, and on weekends, holidays, 00:00-08:00 - You’re comfortable with new apps and systems, and adapt quickly to changes - Any previous work experience is welcome, especially in a similar role - but it’s not a requirement! Requirements - A strong and reliable internet connection and a suitable remote working environment without distractions - This is a fully remote position, but all work must be performed from Serbia only - Candidates must also be available to fully participate in the training and onboarding process Benefits - Fully remote work - Starting salary: 105000 RSD gross + 50% extra pay for weekends, 110% holidays, and 26% night hours (22-06 hours) - 5-day work week - 60 minutes of paid break time - At least 25 days of paid vacation, with a possibility for additional paid days off - Private Health Insurance - 15% cashback on your Wolt orders - Access to the FitPass program - 2-3-week structured onboarding program - Structured mentoring from our Team Leads - Training sessions, workshops, and learning opportunities to enhance your skills - A clear career development path, your growth as a Support Associate is our priority! - Wolt-wide training programs - Employee Assistance Program for you and your immediate family - A friendly, tolerant, and inclusive work environment - All necessary equipment for your work (laptop, monitor, headset)

Role Description Du hast ein Gespür für Menschen, denkst serviceorientiert und möchtest Kundenerlebnisse aktiv mitgestalten? Du suchst eine Rolle, in der du Beziehungen aufbaust, Mehrwert schaffst und dabei echte Wirkung erzielst? Dann bring deine Stärken bei uns ein! In dieser Position wirst du zur zentralen Schnittstelle zwischen unseren Teams und unseren Kunden – mit dem Ziel, langfristige Beziehungen zu gestalten, passgenaue Benefits weiterzuentwickeln und echte Begeisterung zu schaffen. Werde Teil unseres Teams und sorge dafür, dass Wertschätzung bei unseren Kunden nicht nur ein Wort, sondern gelebte Realität ist! - Zentrale Kommunikationsschnittstelle: Du koordinierst den Austausch zwischen internen Abteilungen und Kunden, um ein harmonisches und konsistentes Kundenerlebnis zu gewährleisten. - Beziehungsaufbau & Kundenbindung: Du entwickelst langfristige Kundenbeziehungen und pflegst sie durch regelmäßigen, persönlichen Austausch. - Bedarfsanalyse & Zufriedenheit: Du erkennst individuelle Kundenbedürfnisse und sorgst dafür, dass sowohl Unternehmen als auch Mitarbeitende dauerhaft zufrieden sind. - Proaktive Kundeninformation: Du hältst Kunden stets auf dem Laufenden über neue Benefits, Entwicklungen und Optimierungsmöglichkeiten. - Portfolioentwicklung & Umsetzung: Du erweiterst kontinuierlich das Benefit-Angebot und setzt innovative Bonusmodelle erfolgreich in die Praxis um. Qualifications - Du hast ein abgeschlossenes kaufmännisches Studium oder eine vergleichbare Ausbildung. - Du bringst mindestens zwei Jahre Berufserfahrung mit, idealerweise in der Betreuung von Großkunden, im Projektmanagement oder im Customer Success Management. - Du zeichnest Dich durch eine hohe Service- und Kundenorientierung aus und kombinierst diese mit Empathie, Durchsetzungsvermögen und hervorragenden Kommunikationsfähigkeiten. - Du arbeitest selbstständig, lösungsorientiert und verfügst über starke Planungs- und Koordinationsfähigkeiten. - Deine Deutsch- und Englischkenntnisse sind verhandlungssicher in Wort und Schrift. Benefits - Flexible Arbeitszeiten, modernes Büro auf Fuerteventura oder remote auf den kanarischen Inseln. - Workation mit Extras: Bis zu 4 Wochen EU-Workation pro Jahr – inkl. Flug & Unterkunft bei Wahl des Standorts München. - Faire Konditionen: 30 Urlaubstage, unbefristeter Vertrag & private Zusatzkrankenversicherung. - Attraktive Vergütung: Überdurchschnittliches Gehalt im Landesvergleich. - Einfacher Start: Unterstützung bei der NIE-Nummer & Behördengängen und ein herzliches Team vor Ort. Company Description Bei ValueNet fördern wir aktiv Vielfalt und Chancengleichheit. Wir laden Menschen aller Hintergründe ein, sich zu bewerben – unabhängig von Hautfarbe, Nationalität, Religion, Weltanschauung, sexueller Orientierung, Geschlechtsidentität, Alter oder Behinderung. Denn Vielfalt bereichert unser Team und schafft Raum für Innovation und gemeinsame Erfolge. Nachhaltigkeit ist für ValueNet mehr als ein Wort – sie ist fester Bestandteil unseres Handelns, unserer Produkte und Dienstleistungen. Begeisterung, Vertrauen, Mut und Verantwortung prägen unsere Kultur. Wir setzen uns aktiv für ein inklusives Umfeld ein, das die Individualität jedes Einzelnen respektiert und unsere gemeinsamen Ziele stärkt.