• Lead a high performing team to provide high quality services focused on exceeding the expectations of clients. • Set clear performance standards and goals for the team. • Assess progress against goals and performance standards, proactively address gaps. • Provide leadership and coaching to direct reports. • Establish regular communications with direct reports through 1-1 meetings, team meetings with established agendas or other regular touch points. • Provide in the moment feedback. • Complete performance management processes, including providing feedback and proactively addressing gaps. • Provide leadership to the team by earning trust, motivating and inspiring great performance while fostering a positive inclusive environment that encourages collaboration and learning. • Showcase an extremely high level of understanding and becomes fully engrained in the client organization including building strong relationships with key stakeholders, organizational structure. • Partner with internal Cielo teams and client leaders to ensure successful implementation of new clients. • Develop recruiting metrics and analytics that provide insights and drive decision, including time to fill, aging, cost per hire, candidate and hiring leader satisfaction surveys, recruiter productivity, source of candidate and hire among others. • Directly works with Recruiters and hiring leaders to foster relationships and build trust. • Manage programs, events and campaigns to build candidate pipeline and drive recruiting strategy to meeting hiring goals. • Drive the team to develop comprehensive, strategic hiring strategies including passive candidate outreach, recruitment marketing plans and utilization of cutting-edge recruitment technologies. • Participate in client meetings, sharing updates and data. • Discuss gaps in service delivery with proactive plans to address and remediate. • Support recruitment process needs of clients. • Leverage shared delivery resources effectively. • Maximize the use of Cielo resources to meet goals. • Responsible for Cielo-specific metric reports and P&L management • Drive standardization, continuous improvement and consistency of processes and procedures. • Effectively work as part of the Cielo Client Services Management team to share best practices and drive organizational initiatives.

Role Description The Healthcare Services Representative will be responsible for: - Scheduling appointments in a prompt and courteous manner utilizing a PC - Confirming appointments and handling cancellations in a timely, efficient and courteous manner - Problem solving for patients utilizing identified resources - Providing comprehensive service to facilitate a resolution for any caller request - Acquiring and maintaining computer skills to effectively utilize applicable software You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - High School diploma or GED from an accredited program - 1+ years of experience in a high-volume contact center OR 1 year of customer service experience - Proven excellent customer service and telephone etiquette skills - Proven critical thinking skills - Ability to fluently speak, write and understand the English language Requirements - 2+ years contact center or customer service experience with PC experience and knowledge of MS Word and Excel - Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans - Proven ability to exercise good judgment in a high-volume contact center while maintaining a professional attitude - *All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) - Hourly pay for this role will range from $16 to $29 per hour based on full-time employment Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

• Responsible for overall client relations, operational effectiveness, revenue generation & client retention • Establishes and maintains client account plans and ensures that action steps are implemented to achieve results in the areas of client satisfaction and retention • Accountable for the achievement of all designated goals and objectives in the areas of operational effectiveness, revenue generation, and other success factors • Proactively supports the development of client relationships and attends meetings & reviews as required • In partnership with the Directors, establish and maintain long–term relationships with clients at a global strategic level • Identifies and implements process improvement for operational effectiveness • Creates an environment for success through regular communication forums • Works closely with the Clients to assess any concerns about the planned program and associated business objectives • Performs Client performance analysis and develops optimization plans with Operations

Role Description The CLIENT SERVICES SPECIALIST is responsible for managing medical practice, payer communications, maintaining system and portal access, and ensuring accurate triage and resolution of client requests. This mid-level role requires strong judgment, organization, and communication skills, with the ability to work independently, coordinate across teams, and improve workflows. The position serves as a key operational bridge between clients and internal revenue cycle teams. Qualifications - Experience in medical billing workflows, claims processes, and payment posting. - Experience with medical payer portals (e.g., Availity, Office Ally, Medicare, Medicaid portals). - 1-3 years of experience in healthcare office management, medical billing, revenue cycle, medical credentialing, or medical administrative support. Requirements - Independent problem-solving and judgment. - Client-focused communication and relationship management. - Workflow triage and prioritization. - Cross-functional collaboration. - Process improvement mindset. - Strong documentation and accountability. - Strong written and verbal communication skills with the ability to professionally manage client-facing correspondence. - Excellent organizational, prioritization, and time management skills; able to manage competing priorities independently. - Proficiency with Microsoft Outlook, Excel, Google Workspace, and task/project tracking tools. - High attention to detail and strong documentation practices. - Demonstrated ability to handle sensitive information with discretion and professionalism. - This is a remote position. Benefits - 401(k) - Competitive salary - Dental insurance - Health insurance - Opportunity for advancement - Paid time off - Vision insurance