Role Description The Launch Specialist I will report into the Manager of National Expansion on the National Expansion team. The purpose of this role is to implement standardized Intake processes and standards in a new state and carry best practices to other new states as part of the growth model. Working with the Manager, this role will document processes and have a lead role in training incoming staff. This role will be viewed as a subject matter expert of Intake and have a wide breadth of experience in driving intake and moving Patients and Caregivers to Care. The role is part of the Launch team, which is responsible for handling operations in each new state when business opens - that is when phones go live, and Patients and Caregivers require attention. The Launch Specialist I will potentially be handling multiple states at the same time. Every Day You Will - Perform tasks associated with onboarding caregivers and patients without the need for oversight. - Know and properly document exactly where each case is holding in the onboarding process. - Timely follow-up with patients and caregivers. - Proper documentation and use of systems such as Salesforce and TalkDesk. - Pilot and refine new processes for Engagement and Intake in the new markets. - Collaborate with the Launch team and other departments to ensure the launch process is smooth. - Overcome roadblocks in the successful onboarding of caregivers and patients. - Identify and develop relationships with key players in each market. - Apply compliance and process requirements for each state. - Help improve the broader Launch process by providing a feedback loop of opportunities for improvement. - Develop basic proficiency in all pre and post care roles once on the team. Qualifications - A minimum of 2+ years in a consumer facing position handling high call volumes. - Examples of identifying process enhancements & improvements. - Strong understanding of the importance of compliance with healthcare regulations and privacy laws (such as HIPAA). - Background taking initiative to complete tasks and a proactive attitude towards optimization, innovation, and efficiency. - Adaptable and committed to a high-quality launch process. - Strong critical thinking and problem-solving skills. - Proven track record building relationships quickly with a variety of stakeholders. - Strong self-motivation and the ability to drive projects forward independently. - Time and priority management skills translating to the ability to handle several priorities at once. Benefits - Competitive compensation. - Medical benefits. - Retirement plans. - Wellness programs. - Fun company events. - Ongoing learning opportunities to grow your career. Compensation Range The base pay range for this role is between $23.00 and $25.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

• As part of Guidehouse’s Technology - Platforms - UiPath team, you will work on high-impact and high-visibility projects, helping to shape not only Guidehouse’s current business, but its long-term strategy. • Build the future of Intelligent Automation as part of the Platforms Center of Excellence (CoE). • You will support internal and external customers, engaging at a high-level with other consulting professionals and clients. • You’ll be responsible for all aspects of implementing automation solutions from requirements gathering and process documentation to developing, testing, and deploying solutions.

Role Description Background of the Project: - Velys is a 4th Generation robot, with maximum installations in India. - As we rapidly scale up, it is important to leverage AI tools to analyze surgery data and provide feedback to surgeons to improve patient outcomes. - VELYS Insights is a tool planned for launch in India to support this initiative. - Maintaining high service levels is imperative; this project aims to identify areas of improvement in our service process to better serve our customers. Project Objective: - Support in the launch of VELYS Insights in India. - Understand the India VELYS Service vertical and suggest areas of improvement to provide better service to our customers. Deliverables: - Propose a launch plan for the pilot of VELYS Insights. - Suggest 3-4 areas where we can optimize VELYS Service. Qualifications - Required Skills: - Preferred Skills: Requirements - Required Skills: - Preferred Skills: Benefits - Required Skills: - Preferred Skills: Company Description At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

• Support solution design, POCs, testing cycles, and production deployment • Deliver technical training, demos, and documentation to customers • Collaborate with teams for end-to-end automation delivery