Role Description The Launch Specialist I will report into the Manager of National Expansion on the National Expansion team. The purpose of this role is to implement standardized Intake processes and standards in a new state and carry best practices to other new states as part of the growth model. Working with the Manager, this role will document processes and have a lead role in training incoming staff. This role will be viewed as a subject matter expert of Intake and have a wide breadth of experience in driving intake and moving Patients and Caregivers to Care. The role is part of the Launch team, which is responsible for handling operations in each new state when business opens - that is when phones go live, and Patients and Caregivers require attention. The Launch Specialist I will potentially be handling multiple states at the same time. Every Day You Will - Perform tasks associated with onboarding caregivers and patients without the need for oversight. - Know and properly document exactly where each case is holding in the onboarding process. - Timely follow-up with patients and caregivers. - Proper documentation and use of systems such as Salesforce and TalkDesk. - Pilot and refine new processes for Engagement and Intake in the new markets. - Collaborate with the Launch team and other departments to ensure the launch process is smooth. - Overcome roadblocks in the successful onboarding of caregivers and patients. - Identify and develop relationships with key players in each market. - Apply compliance and process requirements for each state. - Help improve the broader Launch process by providing a feedback loop of opportunities for improvement. - Develop basic proficiency in all pre and post care roles once on the team. Qualifications - A minimum of 2+ years in a consumer facing position handling high call volumes. - Examples of identifying process enhancements & improvements. - Strong understanding of the importance of compliance with healthcare regulations and privacy laws (such as HIPAA). - Background taking initiative to complete tasks and a proactive attitude towards optimization, innovation, and efficiency. - Adaptable and committed to a high-quality launch process. - Strong critical thinking and problem-solving skills. - Proven track record building relationships quickly with a variety of stakeholders. - Strong self-motivation and the ability to drive projects forward independently. - Time and priority management skills translating to the ability to handle several priorities at once. Benefits - Competitive compensation. - Medical benefits. - Retirement plans. - Wellness programs. - Fun company events. - Ongoing learning opportunities to grow your career. Compensation Range The base pay range for this role is between $23.00 and $25.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.