• Competitor & Margin Research: You will dig deep into local competitor pricing, shipping offers, and margins, then hand over your data and recommendations directly to our pricing team. • Site-Search & Merchandising: You will look at what locals are actually searching for and optimize our Shopify collections and Doofinder settings to push our high-margin products. • Funnel & Checkout Optimisation: You will analyze exactly where local shoppers are dropping off in the funnel and share your insights with the dev team so they can implement the necessary changes. • Frontend & UX Tweaks: You will collaborate with other team members to update Shopify banners, landing pages, and local review widgets to ensure they match regional holidays and trust standards. • Local Partnerships & Influencer Scouting: You will keep an eye out for barter deals with local companies and actively search for micro-influencers to drive local awareness. • Localization & Copy Updates: You will use Helium 10 to find local keyword and translation gaps, and then head right into the Shopify apps to update the product pages yourself.

• Contract and manage provider negotiations with physicians and ancillary providers throughout Florida • Manage contract performance and drive development of value-based contract relationships • Collaborate cross-functionally to manage provider compensation and pricing development activities • Represent company with high visibility constituents • Evaluate and implement provider network strategic plans

• Negotiate, execute, and analyze complex provider contracts, including dispute resolution and settlement negotiations • Manage contract performance and support value-based arrangements aligned to business strategy • Drive network expansion and adequacy through provider recruitment and targeted strategies • Accountable for cost arrangements and aligning contracts with financial goals • Collaborate cross-functionally on pricing, compensation, and reimbursement modeling activities • Conduct contract analysis to identify cost savings and optimization opportunities • Resolve escalated issues including claims, contract interpretation, and provider data accuracy • Ensure compliance with regulatory requirements and company standards • Serve as SME and provide guidance to team members • Support network development and strategic configuration initiatives

Role Description The Manager, Implementations – Knock leads a team delivering high-quality, scalable implementations for the Knock platform, ensuring a strong customer experience from onboarding through activation. This role is accountable for driving consistent execution across high-volume implementations, managing data readiness and configuration accuracy, and consistently meeting customer timelines. The Manager partners cross-functionally with Product, Engineering, Sales, and Customer Success to resolve complex issues, reduce time to implement, and improve customer outcomes, while owning key operational metrics including quality, backlog, and customer satisfaction. This role also oversees the implementation and adoption of Lumina AI capabilities within Knock, ensuring accurate configuration, data integrity, and seamless integration into customer workflows, while driving team readiness and continuous process improvement. Responsibilities - Own portfolio management of Knock implementations, including intake, prioritization, resource alignment, and delivery across a high-volume pipeline. - Manage backlog health, balancing capacity, timelines, and customer commitments to meet MTTI and activation targets. - Ensure consistent execution across implementations, maintaining high standards for data readiness, configuration accuracy, and on-time delivery. - Lead, coach, and develop a team of implementation ICs to deliver scalable, high-quality outcomes. - Define and enforce standardized processes for onboarding, configuration, and activation of Knock and Lumina AI capabilities. - Monitor and drive key operational metrics, including quality, backlog aging, timelines, and customer satisfaction. - Partner cross-functionally with Product, Engineering, Sales, and Customer Success to resolve complex issues, reduce friction, and improve implementation outcomes. - Identify and drive process improvements and automation opportunities to increase efficiency and scalability. - Serve as the escalation point for high-impact customer and product issues, ensuring timely resolution and clear communication. Qualifications - Required: 3+ years of professional experience consisting of: - 2+ years of experience in a customer facing role. - Preferred: Bachelor’s Degree in business, technology, or computer science related field. - Experience leading teams or large projects. - 3+ years of experience in software implementation. - 2+ years of experience with RealPage products, SharePoint and Salesforce.com. Requirements - Required: Strong customer-facing leadership with ability to build trust, manage expectations, and drive positive outcomes. - Excellent communication skills; able to translate technical concepts for non-technical stakeholders. - Experience managing customer interactions, including onboarding, issue resolution, and escalations. - Proven ability to lead, coach, and develop high-performing teams in a fast-paced environment. - Background in technology, consulting, or project management with experience managing multiple implementations. - Experience supporting AI-driven capabilities (e.g., Lumina AI), including data readiness and workflow integration. - Strong understanding of data dependencies, integrations, and automation (e.g., Salesforce, DataHub, APIs). - Understanding of front office workflows (e.g., leasing, marketing, resident engagement) and their impact on customer outcomes. - Ability to drive process improvements and manage competing priorities in a high-volume, deadline-driven environment. - Preferred: Previous property management experience. Physical Demands and Working Conditions - Occasionally required to stand; walk; sit; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; talk or hear. - Ability to operate a personal computer and express or exchange ideas by means of the spoken word. - May be required to sit and/or stand for long periods of time. - Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - May be required to lift or move 10+ pounds. Benefits - Health, dental, and vision insurance. - Retirement savings plan with company match. - Paid time off and holidays. - Professional development opportunities. - Performance-based bonus based on position. - Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification. - Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. Company Description Equal Opportunity Employer: RealPage Company is an equal opportunity employer and committed to creating an inclusive environment for all employees. Pay Range USD $85,200.00 - USD $145,200.00 /Yr.