Role Description We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star, while providing high-quality service with a helpful, professional attitude. This particular project is assisting clients with inquiries on debit card incentives, orders, and balances. This is a Bring Your Own Device position to work-at-home for individuals living in the states of: - Alabama - Georgia - Idaho - Iowa - Indiana - Kansas - Louisiana - Michigan - Mississippi - Nevada - North Carolina - North Dakota - Ohio - Oklahoma - Pennsylvania - South Carolina - South Dakota - Texas - Tennessee - Utah - Virginia - West Virginia - Wisconsin - Wyoming Qualifications - Previous 3-6 months customer service or customer support experience preferred - Previous 3-6 months call center or office background experience a plus - Basic computer skills - Quick learner and able to work independently - Strong phone and verbal communication skills along with active listening - Must be 18 years of age - A background check applicable with state and federal laws will be required Requirements - Manage large amounts of inbound calls in a timely manner - Follow communication "scripts" when handling different topics - Identify customers' needs, clarify information, research and provide solutions and/or alternatives - Access company and client resources provided to accurately handle the call - Seize opportunities to upsell products when they arise - Skillfully change from one task to another without loss of efficiency or composure - Be available at your desk, maintaining punctuality and attendance at all scheduled times - Remain positive and professional in all customer interactions - Flexibility to cross train as requested Benefits - $14 - $14 an hour - Shift differential (extra $1/hr nights & weekends) - Work hours - Shifts between 7:00am-7:00 pm (CST); Work Days - Mon-Fri - Paid Training - typically 2-5 days in length from 8:00am-5:00pm (CST) - Status - Full Time or Part Time Temporary; 16-40 hours per week - Must be available to work on the first and last business day of each month