• Answer incoming patient calls throughout the day in a professional and compassionate manner. • Monitor and manage voicemail messages promptly. • Return patient calls when appropriate and ensure all inquiries are addressed. • Follow established protocols for handling patient concerns and requests. • Schedule, reschedule, and confirm patient appointments. • Assist patients with appointment-related questions. • Ensure accurate documentation of scheduling updates within Athena. • Receive and process medication refill requests. • Gather necessary information and route requests according to office protocols. • Coordinate communication between patients and providers regarding refill status. • Categorize and prioritize incoming patient messages. • Escalate urgent concerns to the physician when appropriate. • Route administrative and clinical requests to the correct team member. • Maintain organized records of patient communications and follow-up activities. • Document patient interactions accurately within Athena. • Update patient records and appointment information as needed. • Utilize Athena efficiently to support daily operations and communication workflows. • Maintain organized tracking systems for patient requests and follow-ups. • Generate status updates and reports as requested. • Utilize technology and productivity tools to stay organized and efficient while working remotely.

• Attend high-profile leadership meetings; capture key decisions, synthesize action items, and drive follow-up to ensure nothing stalls. • Manage complex, high-velocity calendars for the executive team. • Partner with senior leadership to assist in tracking performance metrics, preparing for business reviews and executive meetings, and streamlining communication across the organization. • Design and polish high-stakes presentations and briefing materials for Board meetings, investor relations, and strategic partnerships. • Lead special projects and research assignments that cross-cut departments. • Coordinate complex international travel and execute high-impact events, including executive offsites, board meetings, and departmental sync weeks. • Manage expenses, reimbursements, and administrative duties in collaboration with HR and Finance to ensure seamless office and remote operations.

• Own calendar management end-to-end, including scheduling, rescheduling, prioritization, and protecting focus time • Coordinate meetings across multiple stakeholders and time zones • Prepare meeting agendas, relevant documents, context, and supporting materials in advance • Anticipate scheduling conflicts and proactively resolve competing priorities • Ensure the executive remains informed, prepared, and on schedule throughout the day • Utilize Fireflies or similar AI-powered meeting tools to capture meeting transcripts • Convert meeting discussions into concise notes, summaries, and actionable next steps • Organize meeting notes and action items within appropriate systems and documentation repositories • Track follow-ups and ensure commitments are completed on time • Maintain visibility into outstanding tasks and dependencies across teams • Manage and triage email communications daily • Draft and send routine communications on behalf of the executive • Prioritize urgent matters and escalate issues requiring executive attention • Maintain inbox organization and ensure timely responses to key stakeholders • Help maintain consistent communication across internal and external relationships • Coordinate domestic travel arrangements, including flights, hotels, transportation, and itineraries • Manage travel changes and schedule adjustments as needed • Maintain organized travel records and upcoming itinerary documentation • Process, reconcile, and track expense submissions and receipts • Ensure compliance with company policies and reporting requirements • Support daily and weekly planning activities • Coordinate action items across departments and stakeholders • Follow up on outstanding requests and commitments • Maintain task trackers, reminders, and priority lists • Serve as a trusted operational partner for administrative and coordination needs

• Serve as a partner to GTM executives, enabling them to focus on revenue growth and market impact. • Own complex, multi-timezone calendar management for senior leaders, navigating competing priorities with precision and sound judgment. • Manage domestic and international travel arrangements, proactively anticipating changes and adapting plans on the fly. • Support preparation for executive meetings, QBRs, board materials, customer-facing events, and GTM offsites. • Coordinate cross-functional logistics for GTM team initiatives, including sales kickoffs, marketing events, and executive briefings. • Maintain and organize GTM-related tools and systems (Salesforce, Gong, ClientSuccess) to support executive visibility into pipeline and performance. • Own the integration of AI tools into your daily workflows, proactively finding new ways to create efficiencies for yourself and the executives you support. • Handle expense reporting and budget tracking for supported executives with accuracy and timeliness. • Provide additional project support during peak periods or company-wide initiatives. • Own logistics execution for GTM events including sales kickoffs, marketing offsites, and executive briefings covering venue coordination, vendor management, attendee logistics, and on-site operations. (Event strategy and creative direction sit with the marketing team; your job is to make sure every detail is handled.)