Capgemini logo
Capgemini

Get the Future You Want

FBS Operations Analyst, Power BI

OperationsOperationsFull TimeRemoteSeniorTeam 10,001+Since 1967H1B SponsorCompany SiteLinkedIn

Location

Mexico

Posted

15 hours ago

Salary

0

Seniority

Senior

English

Job Description

FBS Operations Analyst, Power BI

Capgemini

• Independently leads the execution and change management of small to medium scale strategic and core operational initiatives supporting people, processes, tools, and technology. • Participates in and contributes to the project execution and change management of large, high-level complex operations projects. • Partners with project leads and stakeholders in the identification and development of business solutions, execution of strategic initiatives, research, analysis and documentation. • Collaborates with stakeholders to execute on projects and core operational initiatives that support strategy within the portfolio. • Partners closely with cross functional teams such as Digital, Product, IT and Underwriting to create solutions supporting business objectives. • Reinforces change management plans and applies structured methodology to change management activities. • Conducts impact analysis, assesses change readiness, identifies key stakeholders and executes activities supporting change management. • Collaborates with leaders on the change impact of strategic initiatives and develops change management documentation with guidance from direct manager. • Leads and directs small business analysis reviews and activities for business units to assist in determining root cause analysis along with impact. • Escalates issues affecting internal operations systems and external customers such as reported application defects. • Stays current on Service Operations change initiatives, and takes measures to understand and lead change including possible system enhancements to improve customer experience. • Regularly develops and conducts presentations and communication plans outlining the execution of strategic initiatives and change management. • Presents business results, impact, timelines and recommendations to leaders and key stakeholders. • May assist in maintaining necessary documentation for department.

Job Requirements

  • Takes ownership for execution and change management for small to medium complex and core operational initiatives within Service Operations.
  • Leads and facilitates small teams in the implementation of business solutions affecting employees, customers and agents aligning with the enterprise strategy.
  • Provides business analytics and problem resolution alternatives aimed at the improvement of service, efficiency and quality.
  • Collaborates closely with cross-functional teams and business units to implement solutions aligning with enterprise strategy.

Benefits

  • A competitive salary and performance-based bonuses.
  • Comprehensive benefits package.
  • Flexible work arrangements (remote and/or office-based).
  • You will also enjoy a dynamic and inclusive work culture within a globally renowned group.
  • Private Health Insurance.
  • Paid Time Off.
  • Training & Development opportunities in partnership with renowned companies.

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