• Conduzir atividades junto ao time para garantir a disponibilidade e escalabilidade dos serviços, alinhados às necessidades de cada capacidade de negócio. • Implementar e aprimorar práticas de observabilidade, assegurando que os sistemas sejam monitoráveis e que as métricas de desempenho e confiabilidade sejam visíveis e acionáveis. • Apoiar a equipe de SRE na colaboração com as equipes de desenvolvimento externas, assegurando a implementação das melhores práticas desde o início do desenvolvimento. • Viabilizar a implementação de práticas de SRE nos diversos times de desenvolvimento, formatando iniciativas que envolvem a disponibilização de ferramentas, definição de processos e capacitação das equipes. • Coordenar e dar visibilidade às atividades de SRE dentro de todo o ecossistema técnico. • Reportar os avanços de entrega e resultados de valor ao cliente, utilizando métricas de desempenho e confiabilidade.

Role Description We at Coforge are hiring a Senior Multi-Cloud DevOps Engineer (#21926) with strong expertise in AWS and solid experience across GCP and OCI. This role is ideal for a cloud engineer who can translate AWS-based architectures into equivalent or optimized solutions in multi-cloud environments while applying best practices in DevOps, Platform Engineering, and SRE. - Design, migrate, and operate cloud-native platforms across AWS, GCP, and OCI. - Analyze AWS architectures and translate them into optimized, equivalent designs in GCP and OCI. - Map AWS services (EC2, EKS, RDS, S3, IAM, ALB/NLB, Lambda) to corresponding cloud services and document trade-offs. - Build and maintain Infrastructure as Code (IaC) using Terraform across multiple providers. - Develop and enhance CI/CD pipelines for multi-cloud deployments. - Collaborate with Platform Engineering teams to define landing zones, networking, IAM, and security guardrails. - Apply Site Reliability Engineering (SRE) practices (SLIs, SLOs, monitoring, alerting) to improve system reliability. - Manage and support Kubernetes platforms (EKS, GKE, OKE). - Partner with application teams to modernize workloads using containers and managed services. - Contribute to cost optimization, resiliency, and disaster recovery strategies. - Act as a technical advisor on multi-cloud architecture and operations. Qualifications - 5–7+ years of experience in DevOps, Cloud Engineering, or Platform Engineering roles. - Strong hands-on experience with AWS (VPC, IAM, EC2, EKS, RDS, S3, Lambda, Load Balancers). - Working experience with GCP (GKE, Compute Engine, VPC, IAM, Cloud Storage). - Exposure to or hands-on experience with OCI (OKE, Compute, VCN, Object Storage, Load Balancer). - Proven ability to map AWS services to GCP and OCI equivalents. - Strong knowledge of Kubernetes and cloud-native architectures. - Proficiency in Terraform (multi-provider deployments preferred). - Solid understanding of cloud networking concepts. - Familiarity with DevOps and SRE practices. - Strong communication skills and ability to work cross-functionally. - Conversational English (B2). - Availability to work within EST timezone. Requirements - Cloud certifications (AWS Solutions Architect, GCP Professional Architect, OCI Architect). - Experience in multi-cloud or hybrid-cloud environments. - Knowledge of GitOps tools (e.g., ArgoCD). - Experience with event-driven architectures, API gateways, or messaging systems. - Exposure to regulated or compliance-driven environments. Company Description At Coforge, we hire professionals based solely on their skills and qualifications. We are committed to creating an inclusive environment and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.

• Ensure the stability and security of our infrastructure by administering resources in cloud-hosted environments, managing resource provisioning, and conducting security audits. • Work closely with DevOps and Product Development leadership to build and maintain a secure and reliable infrastructure, manage automated code deployment pipelines, and diagnose and resolve technical issues. • Provide direct support to Product, Technical Support, and Development Teams, facilitate access control, handle service requests, and assist with customer integrations. • Expand on existing design patterns, modify templates, and extend program oversight to new products. • Support junior team members, share best practices, and contribute to documentation and training materials. • Provide systems architecture guidance for development teams and debug technical issues. • Implement and maintain security tools, support ISO 27001 and SOC 2 compliance efforts, and respond to security incidents. • Manage source control systems, administer build and release pipelines, and improve Infrastructure-as-Code. • Operate with greater independence, owning end-to-end initiatives and complex technical projects. • Drive strategic improvements, from pipeline optimization to automation and scalability. • Provide mentorship and knowledge-sharing to junior engineers and peers. • Collaborate with leadership on infrastructure design, tooling decisions, and security enhancements.

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Site Reliability Engineering Director, Site Reliability Engineering Our Purpose: Mastercard powers economies and empowers people across more than 200 countries and territories worldwide. We are committed to building an inclusive, digital economy that benefits everyone, everywhere-by making transactions safe, simple, smart, and accessible. Through secure data, trusted networks, strong partnerships, and relentless innovation, we help individuals, financial institutions, governments, and businesses unlock their greatest potential. About the Role: Mastercard's Program aligned Site Reliability Engineering (SRE) teams are dedicated to delivering a seamless experience for our customers. We achieve this by maintaining every aspect of our Programs infrastructure and technology ecosystem to the highest standards, ensuring compliance with rigorous security requirements. Within Mastercard, SRE focuses on the reliability and performance of core infrastructure, networks, and foundational services that power our applications. Our mission is to ensure these components operate with excellence, enabling applications to deliver an outstanding customer experience. In this role, you will join our Payments Network SRE team, where you will manage a team of highly skilled SRE infrastructure engineers with diverse expertise. Your team's mission will be to continuously support, assess, and enhance the service quality of our business application infrastructure and environments. Key Responsibilities: Lead the vision, strategy, and execution of the Infrastructure SRE organization supporting mission critical Payment Networks applications, ensuring alignment with business and platform roadmaps.• Provide strong technical leadership by driving high level architectural discussions, influencing cross functional engineering teams, and shaping scalable, secure, and highly available infrastructure solutions.• Mentor, develop, and support engineers across skill levels, overseeing team meetings, one on ones, performance management, and long term career development plans.• Establish, track, and report on key team OKRs and KPIs that support broader business objectives, infrastructure health, and operational maturity.• Foster a culture of innovation, collaboration, and continuous improvement across engineering and operational teams.• Drive governance, enterprise standards, compliance requirements, and operational excellence to increase platform scalability, uptime, availability, and resiliency.• Advance observability and telemetry capabilities to enable proactive monitoring, intelligent alerting, automated remediation, and improved root cause analysis (RCA).• Champion reliability engineering best practices-including chaos engineering, capacity planning, incident management, and service readiness processes-to reduce operational risk and service disruption.• Partner closely with Product, Architecture, Security, and Development teams to ensure infrastructure design, operational frameworks, and run time practices support both current and future business needs.• Own and optimize incident response frameworks, post incident reviews, and reliability KPIs to continuously reduce incident frequency, impact, and mean time to recovery (MTTR).• Oversee budget planning, resource allocation, and vendor/technology evaluations to ensure cost effective and scalable infrastructure investment decisions. All about you: 5-10 years' experience as a technology leader in Site Reliability Engineering, Infrastructure Operations, or delivering large-scale infrastructure solutions. Strong people and performance management skills, with a demonstrated ability to coach, mentor, mature, and motivate high-performing technical teams. Proven experience driving a culture of accountability, continuous improvement, and operational excellence. Deep knowledge of core infrastructure technologies, including database, compute, storage, networking, cloud platforms, virtualization, and containerization. Strong understanding of infrastructure architecture principles, including lifecycle management, governance and operational readiness. Ability to lead teams through complex technical problems, with a proven track record in root cause analysis (RCA) across multi-disciplinary engineering groups. Strong working knowledge of ITIL best practices, including Change, Incident, Problem, and Service Management. Demonstrated experience improving operational processes, reducing incident noise, and enhancing system reliability and availability. Skilled in driving data-driven operational decisions, using SLIs/SLOs, KPIs, and service health metrics. Knowledge of SRE principles, including automation, observability, monitoring, capacity management, and resilience engineering. Experience implementing infrastructure-as-code, automation frameworks, and continuous improvement initiatives that reduce toil and enhance stability. Excellent communication skills with the ability to translate complex technical issues into clear, actionable information for senior leaders and non-technical stakeholders. Strong collaboration mindset with a history of partnering effectively across Product, Engineering, Architecture, and Security teams. Demonstrated success leading teams through large-scale change initiatives, platform migrations, cloud adoption, or major service transformations. The Payments Network SRE team is responsible for the runtime availability of some of Mastercard's most critical core payment systems, which support national infrastructure and operate 24/7 year-round. As a result, this role will include periodic on-call responsibilities when required. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: • Abide by Mastercard's security policies and practices;• Ensure the confidentiality and integrity of the information being accessed;• Report any suspected information security violation or breach, and• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.