• Own the Growth Loop • Define and own product growth metrics: activation rates, feature adoption, time-to-value, and retention across the dealer base. • Identify where dealers stall in the product journey and build solutions. • Design and run experiments to improve adoption. Prioritize ruthlessly based on what moves the metrics. • Work with Engineering, Design, and Technical Product Managers to ship growth features fast and learn from them. • Customer Understanding & Feedback Loop • Understand the dealership business model. • Translate what you hear in the field into structured product insight. • Be the connective tissue between what CS experiences with customers and what the engineering team builds. • Product-Led Customer Enablement • Design onboarding, education, and activation experiences as core product features. • Collaborate cross-functionally with CS to identify and resolve process bottlenecks. • Capture customer victories. • Product Communication • Write product updates and dealer-facing communications.

• Own conversion optimization across key funnel surfaces, including paid and organic landing pages, intake flows, and pre-visit touchpoints. • Own funnel-level qualitative research by recruiting and interviewing patients, synthesizing insights into testable hypotheses, and ensuring learnings are shared across the team. • Collaborate cross-functionally with Product, Data, and Design to align experimentation with broader company goals. • Maintain a prioritized CRO backlog tied to business outcomes, not idea volume. • Partner closely with channel managers (Meta, Google Ads, etc.) to ensure message alignment across the entire funnel. • Build and ship experiments directly in Webflow. • Design, launch, and analyze experiments in Statsig. • Translate experiment results into actionable insights and clear recommendations for stakeholders. • Stay abreast of industry trends and best practices in the CRO space. Continuously seek opportunities to enhance the patient and advocate experience through innovative strategies and technology. • Help evolve Solace’s experimentation culture by improving frameworks, documentation, and decision-making standards.

• Lead the creation and execution of product vision, strategy, and roadmap, defining clear requirements to deliver high-impact solutions that align with market conditions, customer needs, and competitive dynamics, while maximizing business value and return on investment • Bring a deep working knowledge of AI and LLM capabilities and limitations to inform product decisions, including awareness of compliance and regulatory considerations relevant to AI use in hiring and recruitment contexts • Apply AI-enabled product management techniques, including preparing detailed development requirements designed to feed agentic coding workflows, leveraging LLM-based research, and staying current on the rapidly evolving AI landscape • Perform competitive, market trend, technology, and business model analyses alongside focus-groups, user interviews and research to guide short- and long-term strategic product planning • Lead product release and go-to-market launch activities to ensure effective messaging, communication, and accountability for product adoption • Assist with business case definition, justification, and validation; present recommendations to Senior Management and ensure successful outcomes from key stakeholders • Lead agile development processes in close partnership with engineering, including sprint planning, backlog management, and iterative delivery, with familiarity across methodologies such as Scrum and Kanban • Facilitate strong cross-functional partnerships across Sales, Marketing, Engineering, Leadership, and Client Services to drive product development and release processes from ideation through launch and ongoing maintenance and iteration.

• You’ll own driving the work and outcomes on core product features in support of our largest enterprise customers, including everything from the setup process for new users and teams to growing accounts with tools to scale the management of users, teams and resources. • You’ll solve problems around automated lifecycle management, APIs at scale, IAC, and the needs particular to “big teams” as they grow with Honeycomb. • You’ll collaborate closely with engineering and design in a triad-based working model. • You’ll build relationships and facilitate impactful technical conversations across the company, including partnering with Marketing, Sales, and Customer Success. • You’ll naturally gravitate toward empathetically understanding users, what pains them and pleases them, and you’ll be relentless in advocating for their best interests in the product. • You’ll be taking directional guidance from key stakeholders and using it as the basis for chartering your own product discovery adventures. • You have an aspiration to synthesize and distill signal to create focus. You will not be easily distracted by streams of information incoming from many directions. • You’ll contribute to a community of practice with your fellow Product Managers, fostering a culture of cohesion and knowledge-sharing.