Role Description Under the direct supervision of a pharmacist and in accordance with standard procedures, provides coordination and leadership for workflows and process improvement within a specialized operational area that spans multiple ministries. At least 80% of time is dedicated to this focused role, which may include areas such as community operations, technology and automation, regulatory compliance, finance, medication access and adherence, transitions of care, and purchasing. - Performs daily services and functions of the specialized role at multiple ministries or in a centralized service model. - Interacts in a matrix manner that includes learning multiple workflows for various sites, travel, managing matrix relationships and collaborating across team members and ministries to prioritize and efficiently complete work. - Solves issues in the specialized area as they arise. - Ensures documents and records are accurate and completed in a timely manner. - Serves as a resource in the specialized area for other regional, system, and/or external stakeholders. - Solves complex problems that may impact more than one ministry and ensures that issues are escalated and closed as needed. - Complies with legal, regulatory, and accreditation standards. - Keeps current with changes in the specialized field and collaborates with department leadership to adopt best practices. - Coaches team members across multiple ministries when practice standards are not upheld. - Conducts reviews and audits of specialized area. - Reports and monitors KPIs to ensure optimal performance. - Identifies quality improvement opportunities based on specialized skill set to ensure safe, effective, and efficient services and patient care. - Creates system standardization and leads implementation of operational changes and advancements. - Participates in regional or system specialized work teams, committees, and councils. - Collaborates with regional or system leaders to develop and coordinate team member education, training, orientation, and competency. - Trains other team members in specialized area. - Prepares and distributes work schedules and provides cross-coverage for specialty area, as assigned. - Serves as the multi-ministry or regional liaison to regional or system pharmacy teams in specialty area. - Collaborates with leadership to communicate changes in specialty area. - Provides excellent customer service to patients, other staff and ancillary departments and maintains high standards of confidentiality in accordance with the Health Insurance Portability and Accountability Act (HIPAA). - Works in a constant state of alertness and safe manner. - Performs other duties as assigned. Qualifications - High School diploma/GED or 10 years of work experience. - Three years’ experience as a pharmacy technician or relevant healthcare field. Requirements - Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs. - Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements. - Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors. - Frequent use of hearing and speech to share information through oral communication. - Frequent keyboard use/data entry. - Occasional bending, stooping, kneeling, squatting, twisting and gripping. - Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs. - Rare climbing. Benefits - Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE). - Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday. - Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.