Technology hub focused on minimizing and streamlining the automotive Finance & Insurance workflow
Automotive Training Specialist
Location
Florida
Posted
14 hours ago
Salary
0
Seniority
Mid Level
Job Description
Automotive Training Specialist
Open Dealer Exchange
• Manage end-to-end client implementation: Oversee the full implementation process for new and existing clients, following established standards, project plans, and documentation to ensure a high level of success. • Support business process improvement: Provide guidance and best practice recommendations to clients during implementation to drive strong adoption and long-term success with our software. • Serve as the primary client contact: Act as the main point of contact for clients throughout implementation and for designated clients post-implementation. • Compile compliance reports: Regularly prepare and submit compliance reports to ensure adherence to internal policies and industry regulations. • Act as a trainer and coach: Serve as a knowledgeable resource for clients, providing ongoing training, support, and coaching to help them maximize the value of 700Credit products. • Resolve client issues: Analyze and resolve client concerns directly or assist in working through complex issues to ensure effective outcomes. • Assist in product launches: Support Affiliate and 700Credit product launches, including post-launch follow-up with clients and affiliates to evaluate and improve the customer experience. • Contribute to team success: Actively support all members of the Implementation team in a productive and constructive manner. • Track and document client communications: Accurately record all client interactions and communications to maintain clear and up-to-date records. • Communicate new product features: Keep clients informed of new product features and updates, ensuring they understand new capabilities and how to take advantage of them. • Provide exceptional customer service: Ensure a consistently high level of service is delivered to clients, maintaining satisfaction and long-term loyalty. • Generate cross-sell opportunities: Work closely with the sales team to identify and produce cross-sell opportunities that introduce additional products and services to existing clients.
Job Requirements
- Must be located in FL or GA area
- Strong knowledge of the automotive industry
- 2+ years of experience in a customer service or account management role
- Strong organizational skills with attention to detail
- Excellent phone etiquette and customer service abilities
- Bachelor's degree preferred, or equivalent professional experience
- Willingness to travel as needed
Benefits
- Excellent compensation/benefit package
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