• Analyze functional and non-functional requirements to define API and backend testing needs. • Design and develop automated test scripts for REST, SOAP, and microservice interfaces. • Validate API responses, payloads, and data integrity using Postman, Swagger, and SOAP UI. • Execute integration and regression testing for backend systems. • Build and maintain automation frameworks using Python, Java, or Groovy. • Verify backend data using SQL (Oracle, PostgreSQL, MySQL). • Troubleshoot API and data issues through log analysis and diagnostics tools. • Integrate automated tests into CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI). • Support load and performance testing using JMeter or similar tools. • Participate in code reviews and provide recommendations to improve automation coverage. • Collaborate with developers, DevOps, and QA teams to ensure system quality and reliability.

• Perform quality assurance monitoring for all departments within call center including Operations, Enrollments, Customer Success and Settlements Teams • Identify areas for improvement • Evaluate customer interactions (including via phone, social media, email, and chat) and develop metrics for excellence to measure performance • Create and track accurate, timely quality-monitoring reports • Protect and implement appropriate controls and processes for organizational growth including ongoing protocol for testing controls • Communicate detailed feedback and consistent follow up with all teams • Recommend policy and procedure changes based on quality monitoring observations • Update relevant departments regarding any changes required for all manuals, tools, and other written resources • Stay current with contemporary technology trends/concepts and best practices • Special projects assigned as necessary

• Implement and refine quality assurance strategies • Manage the design, development, and execution of comprehensive testing frameworks • Lead the practical application and optimization of automation frameworks • Act as a pivotal liaison between the QA team and other departments • Foster a culture of quality and continuous improvement within the QA team • Identify and lead initiatives to improve QA processes, tools, and methodologies • Maintain a deep understanding of current and emerging QA technologies and methodologies • Provide expert QA guidance in project planning and execution

• Developing and implementing quality assurance strategies and processes to support clinical trial activities • Conducting quality assessments and audits to ensure compliance with regulatory standards and guidelines • Collaborating with project teams to identify and address quality issues and implement corrective actions as needed • Providing guidance and support to staff regarding quality assurance policies, procedures, and best practices • Contributing to the development and maintenance of quality management systems and documentation