• Run discovery and consultative conversations with prospective customers. • Own the full customer journey from first conversation through onboarding, adoption, and renewal. • Act as the primary partner for your book of business. • Build and maintain automated workflows across Vitally, HubSpot, and Intercom. • Write SQL to pull and analyze data from BigQuery. • Design digital CS programs that keep customers progressing.

Role Description Staples eMarketplace First Call Resolution Specialists are responsible for interacting with our customers in response to electronic inquiries stemming from our eMarketplace platforms (Amazon, eBay, Walmart, etc). - Complete returns, research, website assistance, and problem resolution in a single contact. - Act as liaisons between multiple departments to obtain accurate and complete problem resolution on the very first contact with our company. - Answer customer inquiries to learn about and address their needs, complaints, or other issues with products or services. - Focus on first contact resolution by responding efficiently and accurately to customers, explaining possible solutions, and ensuring that they feel supported and valued. - Utilize software, databases, scripts, and tools appropriately. - Understand and strive to meet or exceed customer service metrics while providing excellent consistent customer service. - Make sales or recommendations for products or services that may better suit client needs. - Take part in training and other learning opportunities to expand knowledge of company and position. - Adhere to all company policies and procedures. - All other duties as assigned. Qualifications - High School Diploma or equivalent required. - 1+ years in a customer service environment required. - Holiday rotation is required. Requirements - Able to work efficiently under pressure. - Able to work well with others. - Able to meet deadlines. - Stress management skills. - A quick-thinking ability. - Problem-solving skills. - Competency in MS Excel, MS Outlook, internet, and strong typing skills. - Stellar written communication skills. - Strong problem solving & critical thinking skills. - Capability to manage, organize, and complete tasks that require follow-up. - Ability to multi-task and thrive in a lively environment. Benefits - Inclusive culture with associate-led Business Resource Groups. - Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays). - Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more.

Role Description We're hiring a Customer Success Manager to join us in ensuring our enterprise clients achieve transformational outcomes with our AI-driven platform. You'll work at the intersection of technology, consulting, and business transformation to drive customer adoption, retention, and growth. This role encompasses: - Strategic account management - Technical enablement - Building lasting partnerships with Fortune 500 companies and global consultancies You will report into our Head of Product and CX and work closely with all of our founders. This role will initially be very hands-on, working directly with our beta cohort of customers as the founding dedicated customer success team member. What You'll Do - Own the full customer journey from initial sale through onboarding, implementation, support, expansion, and renewal to ensure rapid-response support and high CSAT - Drive product adoption and help customers achieve measurable business outcomes - Lead strategic business reviews and co-develop success plans with enterprise stakeholders - Build and maintain trusted relationships with executive sponsors and key stakeholders - Provide technical enablement and best practices training to customer teams - Identify and collaborate on expansion opportunities to grow strategic accounts - Gather and synthesize customer feedback to influence product direction - Monitor customer health metrics and proactively address risks and opportunities - Design and lead implementation processes and customer meetings, creating tools, artifacts, and scalable success playbooks from scratch - Support the design of self-service, automated, and agent-led onboarding experiences for small businesses, and lead thoughtful, change-oriented success programs for enterprise customers - Serve as the founding member of the Customer Success team, working hands-on with our beta cohort to refine our customer experience while building strong, trusted relationships - Report to the Head of Product & CX and collaborate closely with the founding team to shape the role, strategy, and impact of Customer Success - Collaborate with leadership to design, construct, and continuously improve the onboarding experience and broader customer success strategy Qualifications - 4+ years of experience in ERP implementation consulting, with a strong focus on NetSuite - 3+ years of customer success or account management experience with enterprise software - Proven track record of managing complex B2B relationships and driving customer outcomes - Strong understanding of enterprise transformation, consulting, or change management - Ability to navigate technical discussions and translate between business and technical teams - Experience with SaaS metrics (NRR, churn, adoption, health scores) - Excellent presentation and communication skills, especially with executive audiences - Data-driven mindset with the ability to identify trends and surface actionable insights - Proven ability to manage multiple high-value accounts simultaneously - Professional proficiency in English, both written and verbal - Self-starter who's comfortable building processes from the ground up in a fast-paced startup environment Bonus Points - Experience with AI/ML platforms or implementing cutting-edge enterprise technologies - Background in management consulting or digital transformation - Formal technical training or hands-on experience with technical tools/platforms - Experience establishing or scaling a customer success function in a startup or growth-stage company Benefits - Join a high-caliber team defining customer success for next-generation AI platforms - Work directly with Fortune 500 companies transforming their operations - Shape our customer experience standards from the early stages - Be part of a fast-paced, supportive, and customer-obsessed environment - Competitive compensation, equity upside, and career growth opportunities

Role Description Make a difference every day as an Amedisys electronic referral specialist. Join Amedisys—one of the largest and most trusted home health and hospice companies in the U.S.—where flexibility, purpose, and growth come together to help patients heal where they feel most comfortable, at home. Responsibilities - Serves as the first line of customer service for external and internal customers. - Professionally responds through electronic referral platforms within the specified time requirements. - Meets assigned key performance indicators (KPIs). - Receives and documents patient referrals to home health services through electronic referral systems, ensuring compliance with applicable coverage criteria. - Coordinates with care centers on ability to staff electronic referrals. - Provides the appropriate information from the e-referral system to the intake coordinator to ensure complete referral information. - Communicates pertinent patient information to the care center team. - Communicates and follows up with Business Development regarding pending admissions or as directed by director of operations. - Performs other duties as assigned. Qualifications - High School diploma or GED equivalent. - Experience working in an environment where timeliness and quality of response were measured and impacted business results. - Home health or hospice experience preferred. - Experience in customer facing sales preferred. Benefits - Choice of PPO or HSA medical plans with free telehealth. - Paid time off. - Up to $1,000 in free healthcare services with Amedisys HSA plan. - Up to $500 in wellness rewards for activities—use for spa, gym, sports, hobbies, pets, and more. - Mental health support with up to five free counseling sessions through the Employee Assistance program. - 401(k) with a company match. - Family support with infertility treatment coverage, adoption reimbursement, paid parental and family caregiver leave. - Fleet vehicle program (restrictions apply) and mileage reimbursement. - And more. Company Description