Role Description At MSX you’ll be working with dealerships to grow fixed operations profitability and increase customer retention, through exceptional experience. As a Dealership Operations Specialist, you’ll have the autonomy to run your territory, the support of a collaborative team, and the satisfaction of knowing your work makes a measurable impact for dealers and customers. As Dealership Operations Specialist at MSX, you will be on the frontlines helping dealerships enhance customer experience, increase efficiency, maximize parts inventory, achieve sales objectives and resolve warranty issues. This role is perfect for someone who loves building relationships, teaching and sharing knowledge, enjoys problem solving, and takes pride in helping teams succeed. What You’ll Do - Build Relationships: Work with assigned dealers (approximately 30-40), dealer operators, dealer managers, regional offices and zone teams to achieve common goals. - Have a Consumer Mindset: Evaluate the dealership’s service customer experience based on customer data and observations and assist in continuous improvements / problem resolution to build customer loyalty, including CSI performance, service lead close rates, etc. - Be a Marketeer: Work with dealership and digital district manager (if applicable) to analyze marketing and merchandising plan, including dealership’s digital presence, against OEM brand direction, current market trends and dealership’s customer needs to identify business opportunities. - Grow the Business: Achieve sales objectives for district by consulting with dealerships on how to grow their fixed operations and maximize the OEM Parts program. - Leverage Data and Technology: Thoroughly prepare for each remote standardized dealer contact by identifying dealer priorities/needs, reviewing relevant reports, and preparing an agenda and presentation that addresses OEM and the dealer’s sales, retention and revenue priorities. Qualifications - Confident and skilled communicator with the ability to establish rapport with others by initiating and leading conversations. - Active listener with exceptional verbal and written communication skills. - Experience in delivering data-driven presentations to all levels of dealership management. - Previous customer service experience; creative in problem resolution and demonstrates the ability to think “out of the box.” - Analytical mindset with an understanding of metrics and reports. - Natural teaching approach—always looking for ways to make things better. - Friendly and positive attitude with customers and co-workers. - Ability to multi-task in a busy environment; able to work independently and with other team members. - Technology savvy; ability to leverage technology for productive remote meetings. - Proficiency at Microsoft Office (Word, Excel, PowerPoint, Outlook and Teams). - Passion to make a difference and succeed. Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: - Sales Performance - Repair Optimization and Compliance - Parts and Accessories Sales Performance - Consumer Engagement With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers. Additional Information MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law. Workplace Type: Home Based

• Build Relationships: Work with assigned dealers (approximately 30-40), dealer operators, dealer managers, regional offices and zone teams to achieve common goals. • Have a Consumer Mindset: Evaluate the dealership’s service customer experience based on customer data and observations and assist in continuous improvements / problem resolution to build customer loyalty, including CSI performance, service lead close rates, etc. • Be a Marketeer: Work with dealership and digital district manager (if applicable) to analyze marketing and merchandising plan, including dealership’s digital presence, against OEM brand direction, current market trends and dealership’s customer needs to identify business opportunities. • Grow the Business: Achieve sales objectives for district by consulting with dealerships on how to grow their fixed operations and maximize the OEM Parts program. • Leverage Data and Technology: Thoroughly prepare for each remote standardized dealer contact by identifying dealer priorities/needs, reviewing relevant reports, and preparing an agenda and presentation that addresses OEM and the dealer’s sales, retention and revenue priorities.

• Provide strategic and operational oversight of packaging and labeling activities. • Manage internal and external stakeholders. • Drive continuous improvement initiatives across the product lifecycle. • Lead packaging and labeling operations to support clinical, commercial, and post-market activities. • Lead packaging validation, shipping validation, and drop test strategy and execution oversight. • Ensure packaging and labeling processes comply with applicable FDA, ISO, MDR, and other global regulatory requirements. • Own sponsor side technical oversight for primary packaging, labeling, artwork, printed packaging components, and commercial kitting of drug product and device components. • Develop and maintain approval, implementation, and control of packaging and labeling specifications, procedures, and documentation. • Partner with Quality, Regulatory Affairs, Supply Chain, Manufacturing, and Product Development teams to ensure alignment across product lifecycle activities. • Support product launches, design changes, market expansions, and supply continuity initiatives. • Provide sponsor side oversight of serialization readiness and execution at CMO. • Manage packaging, labeling, kitting, and serialization related vendors, including governance, issue resolution, timelines, and technical deliverables. • Ensure packaging and labeling activities are performed in accordance with established quality systems and applicable regulations. • Investigate deviations, nonconformances, CAPAs, and labeling-related quality events. • Assess and mitigate operational and compliance risks associated with packaging and labeling activities. • Lead cross-functional projects related to packaging optimization, labeling implementation, product launches, and process improvements. • Develop and monitor key performance indicators (KPIs) for packaging and labeling operations. • Establish priorities, allocate resources, and ensure timely execution of operational objectives.

• Support Client Managers / Client Directors in the Great Lakes region by proactively monitoring existing renewal business with a timely generation of quotes, validation of service contracts, auditing, and management of all aspects of the renewable pipeline using Salesforce.com. • Provide excellent client service and communication via available tools and resources. • Respond quickly and accurately to requests from internal business functions as well as outside clients and partners. • Coordinate & advise Client Manager, Client Director & Clients to explore various opportunities: upsell level of services support, authorized support, multi-year contracts, technology refreshes (EOL/EOS), co-term contracts in combination with various partner technologies. • Make strategic and competitive pricing recommendations utilizing various pricing tools to maximize Optiv’s profit margins. • Coordinate with client management team to identify upsell/cross sell opportunities, negotiate discounts with vendors and distributors, and strategize ways to increase value for client while maximizing margins. • Provide information on maintenance contracts and asset tracking as requested. • Prepare and submit accurate orders for purchasing. • Provide system reporting to the Client Manager/Client Director, operations, and management upon request. • Act as liaison between Client Manager/Client Director and Optiv internal business units. • Facilitate the completion of client requested documentation, including RFPs, supplier forms, and other nonstandard documents. • Collaborate with internal teams to share best practices, ideas, training, that support Optiv’s culture and core values. • Build a professional relationship with Client Managers / Client Directors so as to reflect Optiv's Core Values. • Proactively follow-up with clients/manufacturers/distributors/Client Managers/Client Directors to support the renewals sales cycle. • Participate in corporate compliance trainings, operations/systems improvements, user-acceptance testing and personal career development activities. • Develop and maintain product and industry knowledge. • Maintain account health through data integrity, credit standing etc. • Actively volunteer to complete tasks on behalf of peers that are out of the office. • Perform other duties as assigned.