CNC SOFTWARE LLC

Role Description The Maintenance Renewal Representative will drive revenue growth, expand subscription sales, and boost Annual Recurring Revenue (ARR) while enhancing customer retention. This key role positions Mastercam as a premier solution provider by delivering exceptional customer service and executing strategic sales initiatives. The Maintenance Renewal Representative will focus on managing the renewal process from prospecting to close, ensuring effective use of CRM tools, and contributing to a culture of high performance and innovation. This position collaborates closely with internal teams to align local efforts with overall business strategies, leveraging data-driven insights to exceed sales goals. - Must reside in the Northeast US, preferably CT, NJ, East PA, or lower NY Qualifications - Bachelor’s degree in business, marketing, or a related field, or equivalent professional experience. - 3 – 5 years of inside sales experience, preferably in a subscription-based or SaaS environment. - Proven success in driving revenue growth and improving customer retention. - Experience with CRM tools such as Salesforce and sales enablement platforms. Requirements - Manage the contract renewal cycle, including renewal quotes, engaging with customers, addressing questions or objections (coordinating with Account Managers when needed), and securing timely renewals. - Leverage CRM tools (e.g., Salesforce) for pipeline management, opportunity tracking, and accurate forecasting. - Consistently meet or exceed individual sales quotas and key performance metrics. - Apply best practices to maintain a high percentage renewal rate. - Utilize AI tools to enhance productivity, identify market trends, and create competitive strategies. - Access and navigate third-party value-added portals to complete the renewal process for the CONNECT portion. - Obtain and deliver all the necessary documentation and information that our Customer Service and Legal teams need to process an order. - Drive ARR growth by increasing subscription sales and renewals of maintenance agreements. - Implement strategies to ensure high customer retention and renewal rates. - Conduct regular phone outreach to build strong relationships, exceed renewal quotas, and drive high retention rates. - Proactively identify and resolve customer challenges to secure renewals and foster customer loyalty. - Work closely with Account Managers to resolve escalated customer requests. - Soft sell and uncover potential leads. - Serve as the primary point of contact for assigned accounts, building trust and fostering strong relationships. - Deliver value-driven solutions that align with customer needs and business goals. - Collaborate with cross-functional teams (marketing, customer success, technical support) to provide seamless customer experiences. - Incorporate customer feedback to refine sales strategies and improve satisfaction. - Track and report on key sales metrics, including revenue growth, retention rates, and pipeline health. - Ensure accurate forecasting and adherence to sales processes using tools such as Salesforce. - Identify areas for improvement and develop action plans to address performance gaps. - Stay informed about market trends, competitor activities, and customer needs. - Identify new sales opportunities in emerging markets and underpenetrated segments. - Leverage industry events, market research, and AI-driven tools to expand the company’s presence. - Provide feedback on manufacturing trends and hardships. - Work closely with the Territory Manager, Technical Manager, and Account Managers to integrate customer insights into product development and service improvements. - Align efforts with regional or channel partners to maximize sales potential. Company Description At Mastercam, we do not just keep pace with manufacturing—we set the pace. For over 40 years, we have been the name behind the breakthroughs, the partner for those who refuse to settle. When the industry says “too complex,” we say, “challenge accepted.” - We are more than software. We are a movement of makers, innovators, and problem-solvers driving transformation across the globe. - Backed by a network of 400 Channel Partners and a thriving developer community, Mastercam delivers the tools and expertise to turn ambitious ideas into flawless reality. - From aerospace to automotive, medical to education, we empower manufacturers to push boundaries and redefine what is possible. - As part of Intelligent Manufacturing and the Sandvik Group, we are leading the charge in digital transformation. - Our team of 350+ professionals is united by a single mission: to help achieve precision, productivity, and performance without compromise. Our Core Values? They are not just words. They are how we win: - Winning Together: Collaboration is not optional—it is the engine that drives us. - Curiosity: We question, we explore, we innovate. Every day. - Responsibility: Safety, integrity, and sustainability aren’t boxes to check—they are the foundation of trust. - Customer-Focused: We listen. We adapt. We deliver. Always. Innovation. Collaboration. Growth. That is the Mastercam way. Explore more at www.mastercam.com , connect on LinkedIn , and join the conversation with #mastercam. The next big challenge is waiting—are you ready to accept? It is the policy of the company to provide equal employment opportunities to all employees and employment applicants without regard to race, color, religion, sex, or national origin or any other classification protected by applicable local or state laws. EOE/M/F/Vet/Disabled are encouraged to apply. We are an E-Verify Employer.

Role Description The Data Engineer is responsible for designing, building, and maintaining scalable data pipelines and modern data platform components that support enterprise analytics, reporting, and operational data needs. This role plays a key part in evolving the organization’s data architecture from legacy application databases to a modern cloud-based data warehouse built on a medallion architecture. The position requires strong technical expertise in SQL Server, cloud data platforms, and modern ELT practices while working closely with analytics, application development, and business teams to deliver reliable, well-governed data assets. The Data Engineer contributes to the design and implementation of a high-performance data ecosystem that supports advanced analytics, business intelligence, and data-driven decision making. How You’ll Drive Success - Data Pipeline Engineering - Design, develop, and maintain scalable data pipelines that ingest and transform data from enterprise platforms including NetSuite, Salesforce, HubSpot, and internally developed applications. - Develop efficient ELT workflows using modern integration tools such as Fivetran, Integrate.io, Azure Data Factory, or similar technologies to automate data ingestion and transformation. - Build and optimize SQL-based transformations and orchestration processes that support reliable and efficient movement of data across the organization’s data platform. - Data Warehouse Architecture and Development - Design and implement dimensional data models and curated datasets within a modern medallion architecture data warehouse environment. - Develop and maintain data layers supporting development, test, and production environments across cloud data platforms including Azure Data Lake, Snowflake, or equivalent platforms. - Implement scalable data structures and transformation frameworks using SQL, dbt, or similar tools to support high-performance analytics workloads. - Analytics and Business Intelligence Enablement - Develop and maintain analytical models including SQL Server Analysis Services (SSAS) cubes and semantic layers supporting enterprise reporting and analytical applications. - Collaborate with analytics and business intelligence teams to deliver optimized data models and datasets for visualization tools including Power BI and Tableau. - Ensure the accuracy, integrity, and availability of analytical data assets used across reporting and business intelligence environments. - Data DevOps, Governance, and Platform Operations - Implement and support database and data pipeline deployment processes using Visual Studio, Azure DevOps, Azure Git repositories, and Red Gate SQL Change Automation. - Monitor, troubleshoot, and optimize data platform performance, data pipeline reliability, and data quality across the enterprise data ecosystem. - Maintain clear documentation of data models, pipelines, architecture, and operational procedures to support maintainability and knowledge sharing. - Performs other duties as assigned. Qualifications - Bachelor’s degree in Computer Science, Information Systems, Data Engineering, Data Science, or a related technical discipline. Requirements - 4 - 5 years of experience in data engineering, database development, or enterprise data warehousing environments. - Demonstrated experience building and maintaining data pipelines and large-scale data integration processes. - Experience working with SQL Server, relational database technologies, and modern cloud data platforms. - Experience integrating and modeling data from SaaS business applications such as Salesforce, NetSuite, or HubSpot. - Experience supporting analytics platforms and business intelligence tools such as SSAS, Power BI, or Tableau. Preferred Skills - Strong SQL development and data modeling skills with the ability to analyze complex data structures and design scalable solutions. - Ability to work within a structured development lifecycle utilizing version control, CI/CD pipelines, and DevOps practices. - Ability to collaborate effectively with software engineers, analysts, and business stakeholders to deliver reliable and well-governed data solutions. - Proficiency with Microsoft Office (Word, Excel and PowerPoint) as well as calculator, telephone systems, company network and familiarity with CRM tools. - Proven time management skills and a track record of working in a team environment successfully supporting others. - Well-organized, attention to detail and able to multitask. - Strong communication skills, both written and verbal, with the ability to provide accurate and timely information in a succinct and easy to understand manner. - Problem solving and analysis skills.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves leading the evolution of Mastercam from a desktop CAD/CAM system to a cloud-powered platform. - Define the product roadmap for cloud transformation aligned with customer needs and business priorities. - Partner with Software Engineering leadership to define service strategy and modernization phases. - Drive modular Add-On architecture for feature delivery and partner ecosystem enablement. - Collaborate with software engineering to establish technical vision for hybrid delivery models. - Ensure integration with Sandvik’s cloud ecosystem and alignment with digital transformation objectives. - Oversee PLM and 3rd party integration across Mastercam, Sandvik, and partner platforms. - Partner with AI/ML teams to embed intelligent automation and predictive analytics into workflows. - Define AI-enabled workflows and customer value. - Collaborate with Product Managers, Software Architects, and Engineering leaders to align transformation roadmap. - Drive cultural readiness for cloud-first and AI-augmented product delivery. - Lead internal communication and enablement programs for transformation milestones. - Mentor team members in modern SaaS, AI, and cloud product practices. Qualifications - Bachelor’s degree in Computer Science, Engineering, or a related technical field required. - Master’s degree in Business Administration (MBA), Engineering Management, or equivalent preferred. - 15+ years of experience in product management or product transformation leadership. - 5+ years of experience managing teams of Product Owners and Product Managers required. - Proven track record of leading desktop-to-cloud migrations or large-scale product modernization initiatives. - Strong understanding of cloud architectures (Azure/AWS), SaaS business models, and AI/ML product integration. - Technical fluency with modern development environments, CI/CD pipelines, APIs, and data platforms. - Exceptional leadership and communication skills. Requirements - Background in CAD/CAM, manufacturing software, or industrial automation. - Experience integrating AI copilots, cloud microservices, or connected ecosystems in enterprise software. - Familiarity with PLM systems and hybrid deployment models. - Demonstrated ability to balance technical modernization with user-centric product value. - Experience with SaaS monetization models and organizational change management. Company Description At Mastercam, we do not just keep pace with manufacturing—we set the pace. - For over 40 years, we have been the name behind the breakthroughs. - We empower manufacturers to push boundaries and redefine what is possible. - Part of Intelligent Manufacturing and the Sandvik Group, leading digital transformation. - Our team of 350+ professionals is united by a single mission: to help achieve precision, productivity, and performance without compromise.