• Support workforce planning activities through development and maintenance of staffing models, forecasts, and capacity analyses • Analyze staffing gaps, labor utilization, hiring plans, transfers, and workforce trends • Assist with monthly, quarterly, and annual workforce planning processes • Validate workforce assumptions and ensure planning models accurately reflect operational needs • Monitor staffing performance against budgeted and planned targets • Develop, maintain, and automate recurring workforce and operational reporting • Produce analyses that identify trends, risks, opportunities, and performance drivers • Create dashboards, scorecards, and visualizations to support operational and leadership decision-making • Ensure data accuracy and integrity across workforce planning and reporting processes • Support ad hoc reporting and analytical requests from operational leadership • Identify opportunities to streamline reporting, improve efficiency, and reduce manual effort • Develop and maintain automated reporting tools and analytical solutions • Document processes, methodologies, and reporting standards • Partner with technology and operational teams to improve access to workforce and operational data • Assist with project tracking, readiness assessments, staffing analyses, and implementation planning • Provide analytical support for special projects and organizational priorities • Coordinate data collection, validation, and reporting for cross-functional initiatives • Serve as a trusted analytical resource for Workforce Capacity Management and operational leadership • Present findings and recommendations in a clear and concise manner • Collaborate effectively across departments to support workforce and operational objectives • Demonstrate ownership, accountability, and responsiveness in support of business needs

• Analyzes and resolves issues reported by external and internal users. • Attends and/or facilitates new group implementation meetings to obtain detailed benefit information. • Collaborates with Legal to resolve compliance issues. • Coordinates Plan Document language with the Benefit team for purposes of system configuration and benefit administration. • Ensures systems configuration leadership is aware of problems and the actions taken to correct problems. • Develops and maintains Plan Documents, amendments, Summary Plan Descriptions, and Summaries of Benefits and Coverages; ensuring that all documents are signed or approved in a timely manner by the Plan Administrator through direct contact with the Plan Administrator and coordination through the regional offices. • Maintains electronic storage of Plan Documents and amendments for internal staff and Web-based storage for the clients. • Performs other duties as assigned. • Provides support to the Benefit Team and internal team. • Utilizes an internet-based Plan Document system to create the initial Plan Document template. Creates and maintains libraries for the purposes of custom-tailoring of each document with language specific to the plan administration, benefit plan design, and client practices.

• Review coding audits to ensure findings are accurate, consistent, and compliant. • Provide coaching and support to coders to enhance accuracy and confidence. • Deliver feedback from audit reviews and identify training needs or process gaps. • Contribute to improving audit methods, processes, and documentation. • Collaborate closely with peers and leadership to drive quality improvements. • Provide insightful root cause analyses for coding discrepancies. • Support compliance with company and regulatory standards. • Take on additional tasks and challenges as needed in a dynamic environment.

• Analizzare e formalizzare i requisiti delle funzioni Finance e Accounting. • Gestire evolutive, incident e change request in ambito SAP FI. • Supportare i processi SAP FI relativi a: o General Ledger; o Accounts Payable; o Accounts Receivable; o Asset Accounting; o pagamenti, incassi e riconciliazioni bancarie; o chiusure contabili. • Gestire le integrazioni di SAP FI con MM, SD e CO. • Redigere specifiche funzionali per sviluppi e integrazioni. • Coordinare sviluppatori ABAP e fornitori esterni. • Gestire test, UAT, rilascio e supporto agli utenti. • Analizzare log, job, IDoc e anomalie applicative.