• Analyzes and resolves issues reported by external and internal users. • Attends and/or facilitates new group implementation meetings to obtain detailed benefit information. • Collaborates with Legal to resolve compliance issues. • Coordinates Plan Document language with the Benefit team for purposes of system configuration and benefit administration. • Ensures systems configuration leadership is aware of problems and the actions taken to correct problems. • Develops and maintains Plan Documents, amendments, Summary Plan Descriptions, and Summaries of Benefits and Coverages; ensuring that all documents are signed or approved in a timely manner by the Plan Administrator through direct contact with the Plan Administrator and coordination through the regional offices. • Maintains electronic storage of Plan Documents and amendments for internal staff and Web-based storage for the clients. • Performs other duties as assigned. • Provides support to the Benefit Team and internal team. • Utilizes an internet-based Plan Document system to create the initial Plan Document template. Creates and maintains libraries for the purposes of custom-tailoring of each document with language specific to the plan administration, benefit plan design, and client practices.

• Review coding audits to ensure findings are accurate, consistent, and compliant. • Provide coaching and support to coders to enhance accuracy and confidence. • Deliver feedback from audit reviews and identify training needs or process gaps. • Contribute to improving audit methods, processes, and documentation. • Collaborate closely with peers and leadership to drive quality improvements. • Provide insightful root cause analyses for coding discrepancies. • Support compliance with company and regulatory standards. • Take on additional tasks and challenges as needed in a dynamic environment.

• Analizzare e formalizzare i requisiti delle funzioni Finance e Accounting. • Gestire evolutive, incident e change request in ambito SAP FI. • Supportare i processi SAP FI relativi a: o General Ledger; o Accounts Payable; o Accounts Receivable; o Asset Accounting; o pagamenti, incassi e riconciliazioni bancarie; o chiusure contabili. • Gestire le integrazioni di SAP FI con MM, SD e CO. • Redigere specifiche funzionali per sviluppi e integrazioni. • Coordinare sviluppatori ABAP e fornitori esterni. • Gestire test, UAT, rilascio e supporto agli utenti. • Analizzare log, job, IDoc e anomalie applicative.

• Transform and validate data from multiple business systems • Build and maintain datasets, reports, and dashboards • Support data migration and integration projects (ERP/CRM/cloud) • Analyze data to identify trends and business insights • Ensure data accuracy, consistency, and governance compliance • Collaborate with business, IT, and operations teams • Automate manual data processes where possible