Job Closed
This listing is no longer active.
Mission-driven engineering firm helping government teams innovate.
GenAI Platform Support Engineer – Tier 2
Location
United States
Posted
89 days ago
Salary
0
Seniority
Senior
Job Description
GenAI Platform Support Engineer – Tier 2
Game Plan Tech
• Provide timely and effective technical support to end-users regarding GenAI Platform (e.g., platform access, capabilities, models, API usage, etc.). • Document support interactions, troubleshooting steps, and resolutions in a ticketing system. • Perform in-depth diagnostics and root cause analysis (RCA) for novel issues, including complex integration, performance, or latency issues. • Act as the initial point of contact for security-related issues, providing resources and support to cybersecurity related inquiries, and escalating issues as needed to the proper authority. • Directly collaborate with Generative AI Operations (GenAIOps) and Software Engineering teams to communicate complex bugs, test potential fixes, and validate resolution. • Monitor system health, performance, and automated alerts to proactively identify and address emerging trends or system degradation before they impact the user base. • Collaborate with Tier 1/3 and engineering teams to resolve complex technical challenges and provide customer feedback for platform improvements. • Maintain oversight into user accounts, groups, licenses, and agreements. • Maintain awareness of configuration of new GenAI Platform features and applications. • Proficiently diagnose complex issues across various Linux OS environments, cloud networking (VPC, firewall, routing), authentication layers critical to the GenAI platform. • Create and maintain a tech support playbook or Standard Operating Procedure (SOP) to manage, triage and track all tech support activities and inquiries. • Compile and deliver weekly and monthly technical support metrics, conduct trend analysis to identify recurring issues and inform platform improvements • This position requires participation in an 8 hour shift schedule to provide coverage during core service hours from 0600 to 2200 EST on weekdays. • This position requires participation in a rotational weekend shift schedule to provide intermittent coverage during core service hours.
Job Requirements
- Must possess or be able to obtain an active DoW Secret security clearance
- Understanding of information security principles and experience working within a regulated environment (e.g., DoD, government, or finance).
- Practical knowledge of security best practices including encryption, authentication, and access control principles (e.g., role-based access control, least privilege).
- Minimum of 3+ years of direct experience in Tier 2/Escalation Support, System Administration, or DevOps roles in a cloud environment.
- Advanced hands-on knowledge of Generative AI, GenAI APIs, LLMs, prompt engineering, etc.), and interpreting logs and performance metrics.
- Excellent problem-solving and troubleshooting skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
Benefits
- Join a dynamic and growing team at Game Plan Tech
- Empowering public sector organizations with best-in-class Google solutions
- Collaborative environment
Related Guides
Related Categories
Related Job Pages
More Platform Engineer Jobs
• Architecting, designing, developing, and testing applications using Microsoft Power Platform • Writing and deploying custom components using JavaScript, C#, Power Platform Plugins, PCF Controls, and Custom APIs • Applying role-based security to Power Apps applications • Presenting technical concepts to both technical and executive audiences • Communicating with stakeholders at all levels • Translating business needs into technical solutions • Providing expert knowledge support and mentorship to junior staff
• Amazon WorkSpaces Platform Engineering • Deploy and manage Amazon WorkSpaces environments • Configure and maintain directory integration (AD Connector / Managed AD) • Create, maintain, and version golden images • Manage bundle selection and optimization • Support WorkSpaces pools (if applicable) • Implement lifecycle management (provisioning, rebuild, restore, decommission) • Monitor WorkSpaces performance and user experience • Troubleshoot latency, login, and connectivity issues • Optimize resource allocation and right-size instances • Support patching and image updates • Implement repeatable deployments using Terraform or CloudFormation • Automate image builds and updates where feasible • Document configurations and deployment patterns • Support incident resolution related to WorkSpaces • Collaborate with VAEC for networking or IAM escalations when required • Maintain configuration documentation • Support audit and compliance evidence gathering
Power Platform Developer
Kentro.usKentro, formerly IT Concepts, Inc., is a mission-driven digital modernization and transformation firm founded in the early 2000s and headquartered in McLean, Vi
• Design, develop, and customize SharePoint sites, workflows, and applications. • Implement and manage SharePoint Online and/or On-Premises environments. • Create and maintain document libraries, lists, content types, and metadata structures. • Develop custom web parts, features, and solutions using SPFx, C#, JavaScript, and REST APIs. • Ensure SharePoint governance, security, and compliance standards are met. • Build interactive dashboards and reports using Power BI connected to SharePoint and other data sources. • Optimize data models for performance and scalability. • Implement row-level security and data governance policies. • Collaborate with business stakeholders to design KPIs and visualizations that drive decision-making. • Partner with business analysts, project managers, and end-users to gather requirements. • Provide technical guidance and mentorship to junior developers. • Conduct training sessions and create documentation for SharePoint and Power BI solutions. • Monitor system performance and troubleshoot issues. • Apply patches, updates, and upgrades to SharePoint environments. • Ensure high availability, disaster recovery, and backup strategies.
Senior Platform Engineer
YAZIOWelcome to a healthier life with YAZIO — the leading nutrition app! #remotefirst #teamyazio We're hiring: jobs.yazio.com
• Operating and evolving our Kubernetes landscape (AWS EKS and on-prem via Rancher) • Maintaining and modernizing self-hosted relational databases (MariaDB and PostgreSQL) • Designing internal platform abstractions that reduce cognitive load for Backend and Data teams • Automating manual operational processes and improving deployment consistency • Improving CI/CD architecture and release safety • Investigating and resolving infrastructure-level production incidents • Strengthening observability and monitoring across services • Contributing to the long-term evolution of our cloud-native platform strategy
