Lead Experience Architect, Adobe Journey Optimizer

ArchitectArchitectFull TimeRemoteSeniorTeam 10,001+Since 1961H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

12 hours ago

Salary

$126.3K - $173.7K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Lead Experience Architect, Adobe Journey Optimizer

Humana

• Journey Architecture & Blueprinting: Design scalable, reusable journey components and logic frameworks aligned with AJO capabilities and business requirements • Create high-level journey blueprints that support personalization and multichannel orchestration • Ensure consistency and feasibility across pods and use cases • Pod Enablement & Design Support: Act as a design lead across agile pods, validating journey logic and supporting AJO builders • Provide reusable templates, documentation, and guidance to accelerate pod-level execution • Promote consistency across pods while enabling flexibility for experimentation and variation • AI Enablement & Optimization: Collaborate with data science and personalization teams to embed NBA logic into journey design • Support multivariant testing strategies and content delivery • Monitor performance and recommend design optimizations based on engagement data • Cross-Functional Collaboration: Partner with Customer Lifecycle Marketing Strategists, Adobe consultants, IT, and NBA team members to align on experience design standards and journey logic • Collaborate with Agile pods, personalization teams, and data science to ensure journey blueprints are feasible, scalable, and aligned with enterprise goals • Provide reusable templates, logic frameworks, and documentation to support AJO builders and accelerate enablement across teams • Contribute to governance frameworks for journey logic, personalization rules, and compliance

Job Requirements

  • Bachelor's Degree in Experience Design, Marketing, Information Systems, or a related field
  • 5+ years in experience architecture, customer journey design, or marketing technology
  • 5+ years of experience with Adobe Journey Optimizer (AJO), Real-Time CDP, and NBA decisioning platforms
  • Experience designing scalable, reusable journey frameworks and logic structures
  • Collaboration skills across Agile pods, data science, engineering, and marketing strategy teams
  • Familiarity with multichannel personalization, compliance (HIPAA, TCPA), and consent frameworks
  • Experience working in Agile environments and collaborating across pods

Benefits

  • medical, dental and vision benefits
  • 401(k) retirement savings plan
  • time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
  • short-term and long-term disability
  • life insurance

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