• Partner with business and technology teams to improve systems, workflows, and operational processes • Gather and translate business needs into clear requirements • Support solution design and implementation • Help ensure new capabilities deliver measurable value • Conduct application configuration in Salesforce and supporting applications • Validate functionality and coordinate user acceptance testing with stakeholders • Conduct data analysis, write queries, and develop reports • Identify opportunities to improve efficiency, scalability, and user experience

• Own and continuously improve purchase approval workflows for technology spend, including capital, subscriptions, circuits, and vendor services. • Establish clear intake, review, approval, and execution processes that are easy to follow and consistently applied. • Ensure compliance with internal financial, procurement, and contract governance standards. • Maintain documentation, controls, and audit-ready records related to purchase approvals, vendor agreements, software renewals, and circuit inventories. • Lead ongoing software portfolio rationalization, ensuring tools are purposeful, non‑duplicative, and actively managed. • Partner with technology, finance, and procurement teams to evaluate renewals, expansions, retirements, and contract obligations, ensuring timely decisions and cost-effective outcomes. • Manage vendor engagement processes, including approvals, contract alignment, and issue resolution. • Own circuit inventory management, including tracking, grooming, lifecycle management, and disconnects. • Ensure accuracy and accountability for active circuits, vendors, and associated costs. • Coordinate with vendors and internal teams to resolve discrepancies, billing issues, and service changes. • Manage the operational execution of technology budgets, including capital and operating spend. • Oversee purchase requests, approvals, invoice processing, and CAF/SOW workflows. • Ensure financial activities move efficiently from request through payment without bottlenecks. • Serve as a key operational partner to Technology Leadership, Finance, Procurement, and related stakeholders, translating business needs into scalable processes and disciplined execution. • Translate strategic plans into repeatable, executable processes. • Identify gaps, inefficiencies, and risks in existing workflows and drive practical solutions. • Lead, coach, and develop team members responsible for subscriptions, circuits, capital tracking, vendor operations, and related business processes. • Set clear expectations, priorities, and operating rhythms. • Ensure consistent execution across all owned processes. • Measurable cost reduction across all budget categories. • Approval and purchase workflows are timely, predictable, and well understood. • Software and circuit portfolios are current, intentional, and actively managed. • Vendor and invoice issues are resolved quickly with minimal escalation. • Technology leaders spend less time navigating process and more time on delivery.

• Ensuring appropriate business and financial support is provided to the Area. • Independently identifying and leading the execution of opportunities which drive margin and new owner creation. • Developing the talent framework needed to drive earnings while providing appropriate administrative support, including hiring and developing top talent in alignment with Company strategies. • Leading the development of annual operating plans and the development and analysis of all compensation plans. • Directing and ensuring proper internal controls and corporate policies and procedures are established and adhered to at all levels within the Area. • Ensuring appropriate support is provided to corporate senior management. • Managing projects impacting all Area sites being conducted by corporate financial analysis personnel. • Identifying value creation opportunities and developing timelines, deliverables, and measurements to ensure value is realized. • Leading the development and implementation of management tools to maximize sales and operational efficiencies. • Providing operational guidance, developing appropriate models, and preparing recommendations regarding proposed business opportunities.

• Ensures appropriate business and financial support is provided to the Area • Independently identify and lead the execution of opportunities which drive margin and new owner creation • Develop the talent framework needed to drive earnings while providing appropriate administrative support • Lead the development of annual operating plans and the development and analysis of all compensation plans • Direct and ensure proper internal controls and corporate policies and procedures are established • Ensure appropriate support is provided to corporate senior management • Manage projects impacting all Area sites being conducted by corporate financial analysis personnel • Identify value creation opportunities and develop timelines, deliverables, and measurements to ensure value is realized • Lead the development and implementation of management tools to maximize sales and operational efficiencies • Provide operational guidance, develop appropriate models, and prepare recommendations regarding business opportunities • Set departmental vision and goals in alignment with strategic intents • Effectively communicate strategy with measurable success to leadership for self and team • Ensure adequate staffing levels are in place to drive administrative and operational support • Collaborate broadly in the recruitment and identification of top talent for all roles • Develop framework for appropriate goal setting and individual development plans • Institute succession planning for all key roles • Foster collaboration amongst Area, Business unit, and corporate functions • Direct and manage the specified Area’s individual site budget process and compensation development process • Proactively partner with all levels to ensure adherence to policies & procedures