Role Description At Gallagher, we’re united by a commitment to one another’s growth and the pursuit of shared goals. We’re looking for a Personal Lines Client Service Manager to join our team and help us deliver exceptional service to our clients. This is a fully remote position with a schedule of Monday through Friday, 8:00 am to 5:00 pm CST. If you’re passionate about building relationships, solving problems, and making a real impact, this could be the perfect role for you. This role supports our Rolling Meadows, Illinois zone. In this role, you’ll be the go-to person for our clients, helping them navigate their insurance needs with confidence. You’ll provide personalized service, answering questions about policies, endorsements, and claims, and offering solutions to meet their needs. Whether it’s discussing auto, homeowners, or umbrella policies, you’ll ensure our clients feel supported every step of the way. - Maintain accurate client and policy data - Use Gallagher’s technology to streamline processes and improve service quality - Collaborate with your team to secure existing business and drive the sale of additional services - Manage multiple priorities with ease Qualifications - Bachelor's degree with 0+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience - Active P/C insurance license - Strong written and verbal communication skills - Proficient in using technology as a tool to maximize productivity and quality Requirements - 1+ years of prior call center experience (nice to have) - Working knowledge of Microsoft software, Applied Epic, and Salesforce (nice to have) Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance - 401(K) and Roth options - Tax-advantaged accounts (HSA, FSA) - Educational expense reimbursement - Paid parental leave - Digital mental health services (Talkspace) - Flexible work hours (availability varies by office and job function) - Training programs - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing - Charitable matching gift program - And more...

Role Description Central Clinical Services enables decentralized and hybrid clinical trials by providing staff who virtually support patients and sites. The Central Study Coordinator (CSC) position combines clinical research and project management skills into a singular role that delivers a strong customer experience for both patients and sites. - Representing Care Access and/or a Care Access client. - Accountable for study delivery at the patient level, including screening, consenting, and conducting protocol mandated study visits. - Coordinate daily work using patient-centric practices and a quality-first approach. - Serve as a project manager for assigned studies with their assigned PIs. - Manage monitoring visits, data management, and query resolution for assigned sites. - Ensure ongoing inspection readiness. Qualifications - Bachelor’s Degree preferred, or equivalent combination of education, training, and experience. - At least 3 years of relevant clinical research experience. - Fluency in Spanish is a bonus. - CCRC preferred. Requirements - Able to navigate and troubleshoot a wide variety of technologies used for clinical research. - Proficient with Microsoft Office applications (Word, Outlook, Teams, and Excel). - Strong communication and customer service abilities. - Understand the overall clinical development paradigm and excellent working knowledge of government regulations, GCP, and ALCOA-C. - Strong organization and time management skills. - High attention to detail. - Ability to work in a fast-paced environment. - Critical thinker and problem solver. - Ability to work effectively in a remote environment. - Proper home office set-up including a private space for participant communication and high-speed internet. Benefits - Paid Time Off (PTO) and Company Paid Holidays. - 100% Employer paid medical, dental, and vision insurance plan options. - Health Savings Account and Flexible Spending Accounts. - Bi-weekly HSA employer contribution. - Company paid Short-Term Disability and Long-Term Disability. - 401(k) Retirement Plan, with Company Match.

• Perform follow-up on insurance billing and collection activities • Verify the accuracy and completeness of insurance records and claims • Contact insurance companies as well as other related duties to expedite payments for physician services • Review patient accounts to verify accuracy of information including insurance, eligibility, invoice resolution, correspondence, remittances, requests for additional information • Utilize Epic and payer websites for claim submission, claim status, attachments, eligibility, and authorization/referral inquiry • Meet Quality Assurance (QA) standards and follow best practices for one-touch resolution • Interact with management and staff members to discuss issues • Perform other duties as assigned by the supervisor and/or manager

• Performs follow-up insurance billing and collection activities on a minimum of 30 claims per day • Makes collection calls, verifying accuracy and completeness of claims • Contacts insurance companies and collection agencies in regard to expediting payments from various payers for physician’s services • Reviews patient accounts to verify the accuracy of information including insurance, eligibility, invoice resolution, correspondence, remittances, requests for additional information, or other appropriate handling • Utilizes Epic, system tools, and payer websites for claim submission, claim status, attachments, eligibility, and authorization/referral inquiry • Consistently meets the Quality Assurance (QA) and meaningful efficiency standards of working invoices/accounts each day • Follows best practices for one-touch resolution as established within the department • Interacts with management and staff members to discuss issues • Performs other duties as assigned by the supervisor and/or manager