Title: Service Center Manager Location: Gloversville United States Job Description: Job ID 2026-15366 Category Social Services Compensation Total compensation exceeds stated base rate of pay. Compensation Min USD $20.00/Hr. Compensation Max USD $20.00/Hr. Type Regular Part-Time Overview Seeking a part-time (20 Hrs./week) Service Center Manager to join our Gloversville Service Center Our Part Time opportunities offer: · Generous time off every year including 14 paid holidays, vacation time and sick time · Employer funded Pension Plan (company contributions begin after 1 year of continuous employment) · Tax Deferred Annuity (403B) · Eligibility for supplemental insurance plans including Short Term Disability, AFLAC, and Voluntary Term Life · Christmas Bonus SCOPE AND PURPOSE OF POSITION: Provide supervisory and administrative support for the Gloversville Service Center; perform tasks associated with higher functions of administrative work and coordination between local and divisional Salvation Army communications. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES: - Inventory and ordering of food from Regional Food Bank. - Management of in-kind donations and delivery/pickup of food inventory - Documentation and reports of the programs to the Regional Food Bank and The Salvation Army. - Oversee and ensure all food safety regulations are being followed as outlined by the Regional Food Bank and Department of Health. - Oversee and manage the Red Kettle Campaign: Recruit and schedule volunteer bell ringers, set up and collection of kettles, account for donations, and ring as needed. - Oversee other holiday programs: social service holiday intake, Angel Tree program, food baskets, etc. - Oversee recruitment of Long Point Campers, application process and needed transportation - Act as Salvation Army representative to the community for donations and outreach questions. - Oversee donations and donation drives from the community. - Work with DHQ support for social service initiatives and reporting. - Work with DHQ support for grant applications and reports; balance grant funding locally and keep records to stay within grant allotment. - Maintain volunteer paperwork in a confidential and organized manner. - Mobilize volunteer recruitment efforts and coordinate volunteers for two-person coverage for all open hours. - Keep up to date with jobs needing to be filled by volunteers; coordinate consistent pantry janitorial and maintenance upkeep needs. - Manage office inventory and order supplies as needed. - Oversee maintenance of office equipment, building and vehicle maintenance needs. - Work with Service Extension Director to make sure social services and mission are aligned in daily operations. - Other duties as assigned by Service Extension Director. Qualifications 1. Associate degree or 2 year technical certificate 2. Minimum of 2 years related experience. 3. Excellent verbal and written communication skills. 4. Organized and able to make multi-task. 5. Proficiency with computer office programs (Microsoft Word, Excel, Publisher, Powerpoint, Database, internet, etc.). 6. Valid Driver’s License that meets The Salvation Army insurance requirements. 7. Must be able to manage, provide all reports, budgets, statistics and process all paperwork as required. WORK ENVIRONMENT/PHYSICAL DEMANDS: Usual office conditions apply. Individual must be willing to work additional hours as required. Position has both internal contacts within the organization and external contacts within the community, which require considerable tact, courtesy, and diplomacy. The utmost of integrity is required to safeguard confidential proprietary information of the organization. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This job description does not constitute an employment agreement between the employer and the employee and is subject to change as the needs of the employer and requirements of the position change. EMPLOYMENT STATEMENT: Funding for programs and services vary within nonprofit organizations, which can impact the continuation of staff positions. Every effort is made to continue funding for programs. However, a change in funding could impact your position. There is also no guarantee of continued employment for the duration of a grant. Equal Opportunity Employer: The Salvation Army is an Equal Opportunity Employer and committed to providing a respectful environment for all applicants and employees that is free from unlawful discrimination or harassment based on age, race, color, religion, sex, national origin, marital status, disability, citizenship, sexual orientation, gender identity,gender expression, or any other characteristic protected by law.

Role Description The Alterations Business Manager is responsible for the execution, performance management, and continuous improvement of the Alterations business. This role focuses on analyzing operational and financial performance, identifying improvement opportunities, and recommending actions to senior leadership. The Manager ensures consistent delivery of high-quality alteration services by executing standardized processes, managing expense controls, and supporting revenue initiatives across all stores. This role also provides leadership support for enterprise-wide alterations strategies, including operational models, pricing governance, and cross-functional partnerships that drive scalability, consistency, and profitability of the Alterations business. Essential Functions: - Business Performance Analysis & Revenue Support: - Analyze alterations revenue, productivity, quality, and service KPIs. - Identify trends, risks, and opportunities, and prepare actionable recommendations to support revenue growth and operational improvement. - Support pilot programs and initiatives by tracking performance results and providing data-driven feedback prior to broader implementation. - Operational Process Execution & Improvement: - Execute and sustain standardized technical and operational processes across all store tiers and regions. - Monitor adoption, compliance, and effectiveness, and recommend process improvements to enhance efficiency, productivity, and quality. - Support rollout of approved process updates and ensure timely execution. - Financial & Expense Management: - Monitor and manage alterations payroll, travel, inventory, and cost of goods sold (COGS) to maintain alignment with forecast and budget targets. - Analyze variances and recommend corrective actions to improve cost efficiency while maintaining service quality. - Competitive & Pricing Analysis: - Track competitive pricing trends and service offerings across alteration categories. - Analyze market data and customer insights to provide pricing and service recommendations that support a value-focused, high-quality customer experience. - Alterations Strategy & Operating Model Leadership: - Lead the development, execution, and evolution of centralized alterations operating models, including Sister Store Support / HUB structures where applicable. - Define roles, workflows, shipping/receiving processes, and inventory controls that enable operational efficiency and consistency across locations. - Partner with senior leadership to pilot, evaluate, and scale enterprise alterations initiatives. - Pricing Governance & Standardization: - Establish and maintain chain-wide consistency in alterations pricing, including non–David’s Bridal garments. - Review and update pricing tools semi-annually based on market dynamics, garment complexity, labor considerations, and product changes. - Partner cross-functionally to ensure pricing strategies align with financial targets, customer value perception, and operational feasibility. - Field Performance Oversight & Risk Identification: - Analyze regional and store-level performance to identify lagging locations, execution risks, or systemic challenges. - Partner with Training and Field Leadership to deploy targeted interventions, audits, and support plans. - Support unplanned or unannounced field visits as needed to assess operational compliance and performance risks. - Cross-Functional & Vendor Collaboration: - Coordinate with internal partners and external vendors to support alterations operations, pilots, tools, and initiatives. - Provide business requirements and operational input for training, systems, and process development. - Act as the primary business owner for alterations initiatives that require cross-functional execution and alignment. Qualifications - Bachelor’s degree required; Business Management, Operations, or Fashion Merchandising preferred. - 5–10 years of relevant experience required. Experience in Store Operations, Technical Production, Textile Manufacturing, or Product Support preferred. - Strong analytical skills with the ability to interpret operational and financial data. - Experience executing standardized processes across multi-location environments. - Ability to develop insights and recommendations based on data and operational trends. - Proven problem-solving and issue-resolution capability. - Strong organizational skills with the ability to manage multiple priorities. - Ability to lead enterprise-scale operational initiatives and pilot programs. - Strong understanding of alterations workflows, production capacity planning, and labor models. - Experience balancing field execution needs with corporate financial, inventory, and service goals. - Ability to influence without direct authority across cross-functional teams. Benefits - Full Time Opportunity – A comprehensive benefits package is available. - Rewarding Environment and Competitive Pay. - Generous Dream Maker Discount After First Pay Period. - Referral Incentive Program. - Dayforce Wallet – Get Paid Early! - Health/Dental/Vision Insurance. - 401K Program. - Paid Vacation, Wellness Days & Holidays, including your Birthday off! - Pet Benefits.

Role Description This team owns the reporting and analytics dashboards that turn Subway’s operational data into decisions — for franchisees, field teams, and HQ. At our scale, faster and sharper reporting is the difference between reacting to the business and running it. This is a role for someone who thinks in systems, leads with conviction, and gets energy from solving hard problems at scale. Essential Functions - Own the end-to-end delivery of dashboards, reports, and analyses that power decisions for franchisees, field leadership, and HQ. - Drive high-velocity execution alongside data engineering and business partners, turning ambiguous questions into shipped reporting products on a predictable cadence. - Prioritize ruthlessly using a clear point of view on business impact — which reports drive decisions, which metrics matter, and where the org is flying blind. - Build strong relationships with business partners to understand how decisions actually get made, then design reporting to fit the workflow, not just the question. - Ensure the integrity and consistency of reported metrics. - Leverage AI in standard workflows and push AI into the reporting surface itself. Qualifications - Bachelor’s degree in a related field, or equivalent practical experience. - 6 or more years of BI and Analytics experience, including ownership of complex data, analytics, or reporting products. - Strong working knowledge of modern data stacks (warehouse, transformation, BI) and fluency with SQL and Tableau. - A track record of shipping reporting or analytics products that were leveraged to drive a business outcome. - Strong communicator who can translate complex data into clear, actionable narratives for non-technical audiences. - Demonstrated ownership: treats problems as yours until they’re solved. - An AI-first mindset and genuine excitement about what automation unlocks for yourself, operators, and the business. Benefits - Insurance Plans (Medical, Life) - Pension/401K/RSP (country specific) - Competitive Bonus - Mobility Allowance - Tuition Reimbursement - Company Holidays - Volunteering time - And More..... Compensation The base pay range for this role is $111,200.00 - $139,000.00 annually. Pay within this range will be determined in good faith based on job-related factors, which may include skills, experience, education/training, location, and internal equity. The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/D/V

• Own the end-to-end renewals book of business for Gneea’s Security product—driving on-time renewals, eliminating the existing renewal backlog, and hitting gross and net revenue retention (GRR/NRR) targets. • Mature the Security renewals function—design, document, and continuously improve the renewals process, policies, playbooks, and best practices; proactively identify issues and gaps and propose and implement solutions. • Shift the renewal motion earlier—move engagement from roughly 30 days before expiration to a 90-day-out cadence (and 180 days out for larger and strategic accounts), anchored on proactive value confirmation rather than last-minute paperwork. • Negotiate and close the commercial terms of renewals—including SKU/edition changes, additions to terms and conditions, contractual price increases and uplift capture, multi-year commitments, and the removal of first-year and introductory discounts—balancing retention with margin and lifetime value. • Build a light expansion motion over time—within approximately 18 months, layer a customer-success-style upsell and cross-sell motion into the renewal conversation, using value confirmation as the bridge to identifying and capturing expansion opportunities. • Partner cross-functionally with Finance (pricing, billing, forecasting, and deal desk), Sales (account ownership and clean handoffs), and Customer Success (account health, adoption, and value realization) to align on renewal strategy and at-risk accounts. • Direct and leverage offshore renewals support—providing functional guidance to offshore resources for quoting, data hygiene, scheduling, and administrative work to gain operational scale and cost leverage. • Manage renewals that transact through integration and channel partners—coordinating co-terming, partner quoting, and partner-influenced commercials to protect retention across indirect relationships. • Apply AI and automation to the renewals workflow—using, configuring, and where possible building AI tools and agents to streamline quoting, customer outreach, risk scoring, forecasting, and data hygiene. • Own renewals forecasting and reporting—maintaining an accurate forward forecast and pipeline and reporting on GRR/NRR, on-time renewal rate, churn and contraction drivers, and at-risk accounts. • Identify and reduce churn risk early—flagging at-risk renewals, coordinating save plays with Customer Success and Sales, and feeding root-cause insights back into the business. • Maintain CRM and quoting-system hygiene—keeping renewal dates, entitlements, pricing, and account data accurate and audit-ready in Salesforce and connected CPQ/quoting tools. • Performs other related duties as assigned by management.