Role Description At HSI, we are committed to delivering innovative solutions that enhance our customers' digital experiences. We are looking for a talented DevOps & Security Engineer II to join our team and help us achieve our goals. As a DevOps & Security Engineer II, you will play a crucial role in deploying, managing, and maintaining systems that support HSI’s proprietary, customer-facing SaaS applications. You will develop deep product knowledge, including technical system capabilities, infrastructure details, and security processes. This role requires a blend of technical expertise, strategic thinking, and collaboration with various teams. Key Responsibilities: - Infrastructure Health & Security: Ensure the stability and security of our infrastructure by administering resources in cloud-hosted environments, managing resource provisioning, and conducting security audits. - Application Reliability: Work closely with DevOps and Product Development leadership to build and maintain a secure and reliable infrastructure, manage automated code deployment pipelines, and diagnose and resolve technical issues. - Technical Support & Collaboration: Provide direct support to Product, Technical Support, and Development Teams, facilitate access control, handle service requests, and assist with customer integrations. - Advanced System Design & Development: Expand on existing design patterns, modify templates, and extend program oversight to new products. - Mentorship & Knowledge Sharing: Support junior team members, share best practices, and contribute to documentation and training materials. Essential Functions: - Debugging & Triage: Provide systems architecture guidance for development teams and debug technical issues. - Security Management: Implement and maintain security tools, support ISO 27001 and SOC 2 compliance efforts, and respond to security incidents. - DevOps & Automation: Manage source control systems, administer build and release pipelines, and improve Infrastructure-as-Code. Level II Responsibilities: - Operate with greater independence, owning end-to-end initiatives and complex technical projects. - Drive strategic improvements, from pipeline optimization to automation and scalability. - Provide mentorship and knowledge-sharing to junior engineers and peers. - Collaborate with leadership on infrastructure design, tooling decisions, and security enhancements. The DevOps Team is accountable for five core domains: Infrastructure Health, Infrastructure Security, Application Security, Application Reliability, and DevOps Efficacy. Qualifications - 3–5 years of hands-on experience in DevOps, Systems Administration, or Software Engineering. - Proven expertise in Amazon Web Services (AWS)—you’ve built, managed, and optimized cloud environments is a plus. - Strong command of Infrastructure-as-Code, especially with Terraform. - Proficient in Python and PowerShell or other scripting languages for automation and tooling. - Solid understanding of source control systems (e.g., Git), modern software development workflows, and CI/CD tooling including Azure DevOps Pipelines and GitHub Actions. - Experience with relational databases; experience with PostgreSQL or MySQL is a plus. - Knowledge of API integrations and service-oriented architecture. - Familiarity with system and information security best practices, including incident response and vulnerability remediation. - Working knowledge of SOC 2 and ISO 27001 compliance frameworks is a plus. - Comfortable working across both Windows and Linux environments is a plus. - Experience with CircleCI is a plus. - Experience with one or more of the following security tools—Tenable, Azure Sentinel, AWS GuardDuty, Azure Key Vault, Mend, or Rootly—is a plus. - Available for some after-hours incident response. Benefits - Fully Remote Work: Work where you're most productive—we trust you. - Unlimited PTO: Recharge when you need to—we support work-life balance. - Career Growth: Unlimited access to our Learning & Development library, including our own HSI LMS content. - Well-Being First: Full medical, dental, vision, and mental health coverage. - Secure Your Future: Generous $1:$1 401(k) company match—your future is important to us.

• As a consultant, you bring hands-on expertise directly into projects and make a strong impression. • As a DevOps expert you have deep expertise and support the entire development process at our clients with passion and dedication. • You are passionate about automation and automate build, test and deployment processes. • You master Infrastructure-as-Code (IaC) tools to automate infrastructure management seamlessly. • You keep a watchful eye on clients' on‑premise and cloud infrastructure and continuously optimize it. • You are dedicated to alerting, monitoring and tracing to ensure smooth operation. • You collaborate closely with developers and testers in agile, cross-functional teams working with Scrum or Kanban. • Your committed and independent approach ensures reliable operation of the applications you help deliver. • You confidently and effectively represent the operations perspective to development teams, product owners and other project stakeholders, making a meaningful difference.

• Own the full observability stack: metrics (VictoriaMetrics), logs (OpenSearch), and traces (OpenTelemetry) — from pipeline design to day-2 operations. • Architect and run VictoriaMetrics cluster topology (vmstorage/vminsert/vmselect), including vmagent scraping, remote write configuration, vmalert rules, and cardinality control. • Operate OpenSearch clusters: index lifecycle management (ISM), hot-warm-cold architecture, shard tuning, and ingest pipelines via Data Prepper. • Build and maintain OTEL Collector pipelines — receivers, processors, exporters — and instrument services across Java, Python, and JS/TS stacks (auto and manual). • Run Kafka as the telemetry transport layer (OTEL Collector → Kafka → backends), including topic design, partition strategy, consumer group lag monitoring, and throughput tuning for high-volume telemetry. • Manage log shipping infrastructure using Fluent Bit, Vector, or Fluentd; define structured logging standards and field normalization across services. • Build Grafana dashboards and alerting that engineers actually use — clear, actionable, with well-structured variables and thresholds. • Work with platform and application teams to improve sampling strategies (head/tail), batching, and context propagation across distributed services. • Contribute to incident response, post-mortems, and reliability improvements driven by observability signals. • Mentor engineers on observability practices, tooling, and structured logging standards.

• Join fast-paced teams powering an AI-driven digital insurance marketplace • Designing and implementing advanced cloud architectures on AWS and GCP • Building internal developer tools • Advancing Infrastructure-as-Code practices • Driving automation across the full workload lifecycle • Eliminating single points of failure • Continuously optimizing cloud infrastructure • Evaluating emerging technologies with real influence over architectural decisions