Role Description Are you a dynamic leader with a passion for fostering teamwork and achieving collective goals? Then you could be the new Manager for our Space and Assortment Technical Support Team in the UK! This team provides second-level support to our customers globally and consists of 11 amazing team members from 5 different countries. What you will be doing: - Create an inspiring team environment with an open communication culture - Oversee day-to-day operation - Set clear team goals - Prioritising tickets, delegating tasks and setting deadlines - Monitor team performance on hitting SLAs and report on metrics - Motivate team members - Discover training needs and provide planning - Listen to team members’ feedback and resolve any issues or conflicts - Recognize high performance and reward accomplishments - Encourage creativity and risk-taking - Suggest and organize team building activities - Work through ticket reviews with team members - Work with key stakeholders to deliver targets and goals - Delivery projects for improvement as recognised within the wider Support structure Qualifications - Proven work experience as a team lead or supervisor - Empathy and a thirst for people management - In-depth knowledge of performance metrics - Good PC skills, especially MS Excel - Excellent communication and leadership skills - Organizational and time-management skills - Decision-making skills - Even when this role is mostly possible remote, please note that you need to be located in the UK. Requirements - Working experience in Support or customer-facing role - Experience in managing people remotely Benefits - 25 days off per year plus 8 bank holidays - Days off for different occasions (birth of child, first day of school, moving day, etc.) - Workplace pension scheme with an employer contribution of 6% - Enhanced maternity/adoption package: 12 weeks at 100% pay, 8 weeks at 80% pay, and another 8 weeks at 60% pay - Employee Assistance Programme (EAP) with various services - Healthcare support including Comprehensive Cancer Cover, Full Out-patient, Therapies, Mental Health, Private GP, Dentist and Optician Cashback Plus, and Health Assessment - Expense up to £100 per year for organized physical sporting activities or personal sporting equipment - Discounted Gym Membership @ Fitness First - Cycle to Work Scheme - Expense for an annual eye test - Yearly development discussions for feedback and planning future at RELEX - Flexible & remote working options - Work from abroad flexibility - Up to two days off for charity work - Office Dogs welcome in our London office

• Manage clinical trial operations activities, supporting your team and stakeholders to deliver high-quality outcomes across our clinical programs • Coordinating clinical trial management delivery, resolving issues, and developing team capability • Budget Oversight: Oversee the clinical portion of the budget to ensure efficient resource allocation • Ensuring Effective Study Oversight: Develop monitoring plans and tools, ensuring effective study oversight • Optimizing Performance: Train and mentor Clinical Research Associates (CRAs) to optimize their performance • Timely Study Start-Up & Enrollment: Drive enrollment and lead study start-up activities, adhering to timelines • Improving Study Integrity: Review trip reports and implement corrective and preventative action plans when necessary • Building Productive Relationships: Foster productive relationships with Sponsors, vendors, and cross-functional teams

• Lead and develop a team of 6–10 Domain Engineering Specialists, investing genuinely in their growth through technical coaching, structured career development, and a culture where people feel challenged, valued, and proud of the work they do. • Define and execute the team’s technical enablement roadmap, with a strong focus on emerging capabilities in AI/ML, cloud-native architectures, and cyber resilience. • Own the team’s involvement in complex, large-scale customer onboardings—multi-environment migrations, hybrid and multi-cloud transformations, and enterprise-wide resilience deployments that require deep architectural engagement and precise coordination. • Coach specialists to deepen expertise in ransomware recovery, immutable storage, multi-cloud data protection, and Kubernetes-native backup—and create clear paths for them to grow into recognized experts inside and outside of Veeam. • Build and scale a content and resource hub that extends the team’s reach beyond 1:1 customer engagements—including technical playbooks, reference architectures, self-service assessment tools, and evergreen enablement content. • Develop and run high-impact customer engagement programs—webinars, roundtables, virtual workshops, executive briefings, and community forums—that position Veeam’s expertise in front of broader audiences and create scalable touchpoints across the customer lifecycle. • Establish and maintain the team’s position as a credible technical authority in conversations with customer engineering, architecture, and executive stakeholders. • Drive process improvements and playbooks that scale impact without scaling headcount linearly. • Monitor operational KPIs and use data to identify coaching opportunities, capacity gaps, and emerging risk patterns across the customer portfolio. • Influence product and engineering roadmaps by synthesizing field-level insights into structured feedback loops. • Build and maintain cross-functional relationships with Sales, Product, Engineering, and Customer Success to ensure coordinated customer outcomes. • Serve as an executive-level escalation point for complex technical and strategic customer situations. • Model and reinforce a high-performance culture anchored in intellectual curiosity, ownership, and genuine care for customers and teammates alike. • And other responsibilities as needed as the business evolves and grows

Role Description As a Sales Manager of our Nordilux Mid-Market Account Executive team, you will execute our world-class sales methodology, hire exceptional talent, deliver sales quota each month, uncover strategies to coach and develop your team, and build a sales environment and culture we can be proud of. In this role, you will need to: - Lead and manage a sales team to meet monthly goals: activity metrics, forecasted opportunities, and revenue targets - Build confidence & trust with direct reports as well as provide developmental feedback for continuous improvement - Coach team members to develop their professional sales skills - Collaborate well with other sales managers, directors & executives to aid the growth of the business - Supervise & conduct training on skills improvement, inbound sales, product & marketing topics - Strong sales skills & ability to teach sourcing and sales strategies to new team members - Maintain headcount via recruiting, selecting and training new Inbound Growth Specialists - Maintain professional and technical knowledge of inbound marketing and the HubSpot platform - Understand your country market(s) and build and execute plans to grow them - Demonstrate HubSpot core values and leadership traits - Understand leadership training styles and apply to interactions with direct reports Qualifications - Professional fluency in English is required - Experience managing a sales team, 3+ years - Flexible work environment - Experience leading a consultative sales process, with an ability to segment and manage territories effectively - Superior coaching skills - ability to observe, evaluate & use various techniques to improve results - Detail oriented and the ability to manage multiple objectives - Good prospecting skills - demonstrate effectiveness on first part of the HubSpot sales methodology (Research & Connect, Explore & Strategise, Demo & Close Call) - Strong analytic skills to identify trends and gaps in activities and results in order to drive changes in team behaviours and build growth plans - Ability to work cross functionally to drive business results through collaboration - Strong individual & team motivation skills, with high self-awareness and good interpersonal and EQ skills - Personal responsibility to hit monthly team goal & positive attitude Benefits - Flexible work options - Support for candidates who may need alternative arrangements