• Lead and develop a team of 6–10 Domain Engineering Specialists, investing genuinely in their growth through technical coaching, structured career development, and a culture where people feel challenged, valued, and proud of the work they do. • Define and execute the team’s technical enablement roadmap, with a strong focus on emerging capabilities in AI/ML, cloud-native architectures, and cyber resilience. • Own the team’s involvement in complex, large-scale customer onboardings—multi-environment migrations, hybrid and multi-cloud transformations, and enterprise-wide resilience deployments that require deep architectural engagement and precise coordination. • Coach specialists to deepen expertise in ransomware recovery, immutable storage, multi-cloud data protection, and Kubernetes-native backup—and create clear paths for them to grow into recognized experts inside and outside of Veeam. • Build and scale a content and resource hub that extends the team’s reach beyond 1:1 customer engagements—including technical playbooks, reference architectures, self-service assessment tools, and evergreen enablement content. • Develop and run high-impact customer engagement programs—webinars, roundtables, virtual workshops, executive briefings, and community forums—that position Veeam’s expertise in front of broader audiences and create scalable touchpoints across the customer lifecycle. • Establish and maintain the team’s position as a credible technical authority in conversations with customer engineering, architecture, and executive stakeholders. • Drive process improvements and playbooks that scale impact without scaling headcount linearly. • Monitor operational KPIs and use data to identify coaching opportunities, capacity gaps, and emerging risk patterns across the customer portfolio. • Influence product and engineering roadmaps by synthesizing field-level insights into structured feedback loops. • Build and maintain cross-functional relationships with Sales, Product, Engineering, and Customer Success to ensure coordinated customer outcomes. • Serve as an executive-level escalation point for complex technical and strategic customer situations. • Model and reinforce a high-performance culture anchored in intellectual curiosity, ownership, and genuine care for customers and teammates alike. • And other responsibilities as needed as the business evolves and grows

Role Description As a Sales Manager of our Nordilux Mid-Market Account Executive team, you will execute our world-class sales methodology, hire exceptional talent, deliver sales quota each month, uncover strategies to coach and develop your team, and build a sales environment and culture we can be proud of. In this role, you will need to: - Lead and manage a sales team to meet monthly goals: activity metrics, forecasted opportunities, and revenue targets - Build confidence & trust with direct reports as well as provide developmental feedback for continuous improvement - Coach team members to develop their professional sales skills - Collaborate well with other sales managers, directors & executives to aid the growth of the business - Supervise & conduct training on skills improvement, inbound sales, product & marketing topics - Strong sales skills & ability to teach sourcing and sales strategies to new team members - Maintain headcount via recruiting, selecting and training new Inbound Growth Specialists - Maintain professional and technical knowledge of inbound marketing and the HubSpot platform - Understand your country market(s) and build and execute plans to grow them - Demonstrate HubSpot core values and leadership traits - Understand leadership training styles and apply to interactions with direct reports Qualifications - Professional fluency in English is required - Experience managing a sales team, 3+ years - Flexible work environment - Experience leading a consultative sales process, with an ability to segment and manage territories effectively - Superior coaching skills - ability to observe, evaluate & use various techniques to improve results - Detail oriented and the ability to manage multiple objectives - Good prospecting skills - demonstrate effectiveness on first part of the HubSpot sales methodology (Research & Connect, Explore & Strategise, Demo & Close Call) - Strong analytic skills to identify trends and gaps in activities and results in order to drive changes in team behaviours and build growth plans - Ability to work cross functionally to drive business results through collaboration - Strong individual & team motivation skills, with high self-awareness and good interpersonal and EQ skills - Personal responsibility to hit monthly team goal & positive attitude Benefits - Flexible work options - Support for candidates who may need alternative arrangements

Role Description As a Technical Service Engineer - Utility Scale, you will: - Provide field service support for utility-scale PV projects across EMEA. - Support installation, commissioning, testing, troubleshooting and maintenance of utility-scale inverter systems and related equipment. - Perform site inspections, technical audits, fault diagnosis and corrective actions in cooperation with customers, EPCs and internal teams. - Support MV station, communication, monitoring and inverter-related activities within the defined scope of service responsibility. - Act as a customer-facing technical representative during commissioning, service interventions and warranty-related activities. - Provide structured technical feedback, service reports, issue documentation and root cause information to HQ Service, Quality and R&D teams. - Support preparation and execution of service procedures, commissioning checklists, maintenance instructions and safety documentation. - Deliver technical training to customers, partners, EPC teams and internal colleagues when required. - Coordinate spare parts, service tools, test equipment and site readiness requirements for assigned projects. - Support service activities related to strategic agreements, key accounts and utility-scale reference projects. - Ensure that service activities are performed in line with safety standards, quality expectations and customer requirements. - Work closely with the Technical Manager, Sales and HQ Service teams to ensure fast and professional issue resolution. - Contribute to continuous improvement of products, service processes and customer documentation based on field experience. Qualifications - Degree or technical education in Electrical Engineering, Power Electronics, Automation, Energy Systems or a related technical field. - 3+ years of experience in field service, commissioning, troubleshooting or technical support in solar PV, power electronics, industrial automation or electrical systems. - Experience with solar inverters and utility-scale PV plants is strongly preferred. - Knowledge of electrical safety, LV/MV systems, communication systems, monitoring platforms and site commissioning procedures. - Ability to read electrical diagrams, technical manuals, commissioning protocols and service documentation. - Strong troubleshooting skills and ability to work under pressure on customer sites. - Hands-on mindset, high safety awareness and willingness to travel extensively across EMEA. - Good reporting skills and ability to document technical issues clearly. - Good communication skills and customer-oriented attitude. - Fluent English; Polish or another European language is an advantage. - Driving license and ability to work on project sites are required. Requirements - Self-motivated and performance driven. - Excellent interpersonal and communication skills. - Can-do attitude and hands-on mindset. - Proactive, dynamic, solution and customer oriented. - Structured, reliable and able to operate in an international environment. - High ownership, accountability and willingness to build new business structures. Benefits - Giving you the unique opportunity to be part of a spirited and diverse team of passionate experts that work together within an exceptionally open-minded environment. - Assisting you to develop, personally and professionally, to grow internally within an international environment which leverages your abilities, skills and expertise. - Providing you the unique opportunity to be part of an ambitious, energetic and rapidly growing Solplanet team with flat hierarchies, fast decision making and strong opportunities to successfully cultivate your long-term path within the renewable energy industry.

Role Description Manage multiple teams of Specialists and team leads to ensure the successful support of the user base and the continuous improvement of team capabilities and performance. - Manage not only specialists within the team but also those with lead/supervisory responsibility of other staff across Turnitin products. - Actively participate in responses to live service outages and post mortem activities, always with a customer first mindset. - Identify future areas of improvement and risks, and proactively work to prevent/limit both customer and team impact. - Deliver regular reporting and MI to track KPIs and monitor performance at team and individual level – share with Support Director. - Manage team performance, agreeing clear goals and targets at both an individual and wider team level, reviewing performance formally and informally, giving feedback, course correction, motivation and enabling recognition. - Ensure the wider team are following established ways of working/process and procedures. - Work closely with the wider Turnitin leadership team to ensure that ways of working, processes and systems are fit for purpose, efficient and effective, revising these in a proactive and collaborative way. - Via team (and through own actions), carry out user support activities, answering client emails and questions. - Handle escalations from Product Specialists, liaising with team members across all tiers, and other key stakeholders as required. - Partner with the Knowledge and Quality team to ensure team members have the knowledge to perform to expected standards. - Coaching and supporting your team’s development as necessary, taking the lead in the performance management process, delivering regular 1-1s to team members. - Collaborate with the team both up and downstream to encourage the creation of ongoing training and development programmes for the Support community. - Own and direct projects internal to support and also act as a key stakeholder in cross functional workstreams as required. - Regularly assess team performances and look at continuous improvement – in process/ways of working, systems use, etc. - Take part in recruitment activity for the team as required. - Identify, lead and take part in continuous improvement projects across a wide platform of subjects in relation to your team and the wider Product Support Community – including Training/Ways of working/etc. - Understand the Tii value proposition and how this fits into the strategic direction of the global edtech marketplace - effectively communicate the value proposition ensuring that your team fully understand and can handle client questions. - Work with Global Support Director to ensure your team are engaged in both the team and wider company strategy, goals and purpose – through regular communication and meets/events. - Deputise for the Global Support Director as required ensuring that our customer centricity comes through in all communications, both internal and external. - Actively progress own personal development. Qualifications - Bachelor’s degree or equivalent experience. - Experience in building customer relationships. - 10+ years in a successful customer care role. - 3+ years team leadership/supervisory experience. - Experience developing and implementing projects. - Excellent written and verbal communication skills. - Strong organizational and analytical skills. - Be a subject matter expert in the relevant products. Requirements - Commercial knowledge of the education sector. - User experience of CRM systems preferably Salesforce. Benefits - Remote First Culture. - Health Care Coverage*. - Education Reimbursement*. - Competitive Paid Time Off. - Self-Care Days. - National Holidays*. - 2 Founder Days + Juneteenth Observed. - Paid Volunteer Time*. - Charitable contribution match*. - Monthly Wellness or Home Office Reimbursement*. - Access to Modern Health (mental health platform). - Parental Leave*. - Retirement Plan with match/contribution*.