Role Description This is a contractual role. At Amazon we believe that every day is still day one. We are working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. If you’d like to help the Disability Leave Services (DLS) team build a best-in-class professional services program to deliver leave of absence, disability and accommodation services to Amazon employees, applicants, job seekers and candidates globally, this is your chance to make history by joining the amazing Disability & Leave Services Team. The DLS Case Manager provides case management for all types of leave of absence and disability life events. The DLS Case Manager is highly skilled in answering questions, understanding the employee’s situation, applying the appropriate benefits, responding to changing circumstances and needs, and paves the way for a connected and trusted case management experience. Case Managers are the single point of contact for an employee throughout an entire leave of absence or disability event. This is an individual contribution (IC) role with no direct reports. Essential Responsibilities: - Initiate and respond to inquiries about leave and disability events, benefits, and options available to employees - Serve as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon - Leverage duration guidelines, best practice tools and Amazon resources to support oversight of a leave event as appropriate - Critically assess and adjust the case management plan to an employee’s changing needs - Address and respond to sensitive situations - Troubleshoot issues and seek to remove barriers before, during, or after a leave event - Respond to employee impacting issues that may arise during the leave event and ensure the right communication occurs - Identify and solve problems that may arise, sometimes with limited information - Facilitate a smooth return to work and ramp-back plan for employees returning to the workplace - Educate managers and business partners on employee concerns and needs prior to being off or returning back to work - Communicate regular updates to employees and stakeholders both verbally and in writing - Ensure compliance with standard work, federal/state regulations, and company policy - Maintain system records to ensure accurate and timely information/documentation - Consult, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate - Other duties as assigned Qualifications - 2+ years of customer service experience, or Bachelor's degree in business, HR, or a related field - Knowledge of Microsoft Office applications including Word and Excel - Master's degree - Experience handling confidential information - Experience with process improvement and stakeholder management - Experience and knowledge in Six Sigma belts and process improvement initiatives Company Description

• Take full ownership of monitoring, managing, and reporting on an approximately $1 billion portfolio of real estate investments. • Act as the primary point of accountability for all third-party managed fund relationships. • Review monthly reporting packages and fund’s information with a critical eye. • Actively challenge underwriting assumptions presented by fund managers and operating partners. • Review and challenge budgets, liquidity forecasts, cash flow projections and capital requirements prepared by local operating partners. • Perform rigorous monthly and quarterly variance analysis of actual performance vs. budget. • Conduct structured site visits to active development projects. • Serve as the main day-to-day interface with fund managers, asset managers, property managers, and advisors. • Prepare high-quality IC reports on a monthly, quarterly, and ad hoc basis.

• Leading the development, execution, and continuous optimization of Professional Education strategy and programs aligned to US Surgery business priorities. • Understand and apply market, industry, and competitor knowledge to help shape Professional Education curriculum and content across the full learning continuum. • Ensure all educational content aligns with commercial strategy, clinical evidence, and customer needs. • Conduct education needs assessments and continuously refine programming based on evolving market and portfolio priorities. • Demonstrate an ability to understand business strategy and translate it into education solutions that support the company’s business goals. • Leverage analytics and insights to assess effectiveness of educational programs. • Navigate the matrix work environment to develop cross-functional partnerships and effectively create Professional Education programs and content.

• Advise clients at the highest strategic level on both big-picture and tactical matters • Sustain and grow Gartner Consulting’s relationship with a defined portfolio of Gartner clients • Collaborate with Expert Partners, Managing Partners, and others to bring the best solutions to our clients