Join us at BHT2025 on Nov 11-13, 2025! Expanding access to behavioral health through tech, health equity & innovation.
Care Experience Quality Lead
Location
United States
Posted
38 days ago
Salary
0
Seniority
Senior
Job Description
Care Experience Quality Lead
Behavioral Health Tech
• Manage the end-to-end process of handling customer complaints, ensuring timely and satisfactory resolutions. • Investigate root causes of complaints and implement corrective actions to prevent recurrence. • Serve as the primary point of contact for escalated client issues, addressing concerns promptly and effectively. • Develop and implement quality assurance protocols and standards to uphold service excellence. • Conduct regular audits, monitor performance metrics, and identify areas for improvement. • Collaborate with other departments to address systemic issues and improve overall customer satisfaction. • Analyze customer feedback, complaints, and service metrics to identify trends, patterns, and areas for improvement. • Use insights to drive strategic decision-making and enhance the customer experience. • Continuously evaluate and refine internal processes related to complaint handling, escalation management, and quality assurance.
Job Requirements
- 2-4+ years of relevant work experience in customer success, care coordination, call center management, or a related field within the healthcare industry.
- Excellent track record of using data to drive decision-making and measure performance
- Exceptional communication, interpersonal, listening, and relationship-building skills
- Resourceful with a natural ability to structure and solve ambiguous business problems
- Proactive self-starter and natural multitasker with a willingness to “be scrappy”
- Passion for mental health
- Proven experience in customer service, complaint resolution, or quality assurance roles, preferably in a healthcare, hospitality, or service-oriented industry.
- Demonstrated problem-solving abilities and a proactive approach to addressing challenges and driving continuous improvement.
- Experience with Qualtrics
- Proficiency with Salesforce, Google Suite, Microsoft Office, and online conferencing tools
- Work authorized in the United States and native or bilingual English proficiency
- Bachelor's degree in a relevant field (e.g., Business Administration, Hospitality Management, etc.) preferred.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
- Fully paid subscription to a mindfulness, talk therapy, nutrition, or fitness app of your choice
- Complimentary yoga sessions twice per month
- Opportunity to shadow vIOP sessions once per month
- Quarterly events to recognize program alumni
Related Guides
Related Categories
Related Job Pages
More General Jobs
Clinical Supervisor – Southeast
Behavioral Health TechJoin us at BHT2025 on Nov 11-13, 2025! Expanding access to behavioral health through tech, health equity & innovation.
• Assist the Clinical Director to develop and implement an engaging clinical schedule, including the development of curriculum • Ensure that clinical services are delivered in accordance with recognized best practices • Crisis management throughout all intensive outpatient program delivery/on-call responsibilities throughout nights/weekends • Maintain a caseload and facilitate weekly group treatment (15 hours minimum) • Well versed in a variety of modalities and feel confident integrating them into your treatment approach (DBT, CBT, EMDR, MI certification is a plus) • Communicate clearly and professionally with clients, staff, families, agencies, and referents • Ensure compliance to regulations set forth by The Joint Commission and perform ongoing quality assurance • Monitor treatment documentation to ensure all notes are included and meets agency and professional standards per DHCS and The Joint Commission standards • Provide clinical supervision in accordance with regulatory requirements and accreditation standards • Maintain and model professional ethics, including appropriate boundaries and confidentiality • Assist with the development of relationships with key referral sources, participate in networking
Outpatient Psychiatrist
Backpack HealthcareBreaking barriers and healing young minds with inclusive, accessible, and comprehensive mental healthcare.
• Conduct psychiatric evaluations and assessments across the lifespan • Diagnose and manage ADHD, anxiety, depression, mood disorders, trauma-related conditions, and more • Develop individualized treatment plans including medication management and therapy recommendations • Collaborate with therapists, PMHNPs, primary care providers, schools, and families • Provide crisis intervention and ongoing support as needed • Participate in team meetings and clinical consultations • Maintain accurate, timely documentation in compliance with HIPAA and Georgia regulations • Stay current on developments in psychiatric care and evidence-based treatment
Physician - Tele-Neurohospital Medicine
VituityA physician-led-and-owned healthcare delivery organization, Vituity offers integrated, acute care expertise in the areas of anesthesiology, emergency medicine,
Role Description Join the Physician Partnership Where You Can Increase Your Impact. Vituity’s ownership model provides autonomy, local control, and a national system of support, so you can focus your attention where you want it to be – on your patients. Seeking Board Eligible/Certified Tele-Neuro physicians. Current TN state license or IMLC compact is a plus. Qualifications - Board Eligible/Certified Tele-Neuro physicians - Current TN state license or IMLC compact is a plus Requirements - Ability to work remotely while being an important part of the Vituity Community Benefits - Superior Health Plan Options - Dental, Vision, HSA, life and AD&D coverage, and more - Partnership models allow a K-1 status pay structure, allowing high tax deductions - Extraordinary 401K Plan with high tax reduction and faster balance growth - Eligible to receive an Annual Profit Distribution/yearly cash bonus - EAP and travel assistance included - Student loan refinancing discounts - Purpose-driven culture focused on improving the lives of our patients, communities, and employees
Role Description Looking to take your career to the next level? Then this role is for you! Join Outsourcey and be part of our mission to revolutionize global talent expansion! We connect businesses with dedicated full-time teams in the Philippines, offering cost-efficient solutions without compromising quality. Join us and help elevate businesses with complete control and comprehensive support, let's shape the future of work together! Qualifications - Minimum 3 years of experience in loan processing, mortgage administration, or a similar finance role - Strong understanding of lending procedures, credit assessment, and financial documentation - Experience using loan processing software, CRM systems, and Microsoft Office applications - Excellent attention to detail and ability to manage multiple loan files simultaneously - Strong communication and stakeholder management skills with clients and financial institutions - Ability to work in a fast-paced environment while meeting strict deadlines and compliance standards - Knowledge of banking regulations, responsible lending practices, and confidentiality requirements Requirements - Review and verify loan applications, supporting documents, and financial information for accuracy and completeness - Process mortgage, personal, or commercial loan files from application through to settlement - Liaise with clients, brokers, lenders, solicitors, and valuers to obtain required documentation and updates - Ensure all loan applications comply with company policies, lending regulations, and compliance standards - Conduct credit checks, income verification, and data entry into loan processing systems - Monitor loan application progress and proactively follow up on outstanding conditions or approvals - Maintain accurate customer records and prepare loan documentation for underwriting and settlement - Provide excellent customer service by responding to client enquiries and resolving processing issues promptly Benefits - Competitive salary - Opportunity to shape the HR function of a rapidly growing BPO - Work closely with a team of industry leaders who have successfully scaled BPOs in the past - Career growth and development opportunities



