Workforce and Community Education helps your organization realize the full potential of its talent.
Associate Director, Digital Experience
Location
United States
Posted
6 days ago
Salary
$78.5K - $106.0K / year
Seniority
Senior
Job Description
Associate Director, Digital Experience
Workforce and Community Education
• Supports the advancement of core and innovation product experiences across the prospective student journey. • Own day-to-day optimization, testing, and experience QA of core digital experiences. • Define and drive A/B testing and experimentation opportunities. • Lead the optimization of end-to-end user journeys across web, CRM, and enrollment touchpoints. • Develop and deliver regular performance reporting, translating insights into clear recommendations. • Contribute to the development of the innovation roadmap. • Partner on the design, rollout, and measurement of new digital product experiences and pilots. • Provides leadership through influence and expertise.
Job Requirements
- Bachelor’s degree in design, human-computer interaction, or a related field.
- 7+ years of experience in digital experience, product strategy, personalization, or innovation roles.
- Proven experience partnering closely with CRM and marketing automation teams.
- Strong understanding of lifecycle journeys, triggers, segmentation, and user signals.
- Demonstrated experience driving personalization and experience intelligence.
- Strong experience and performance orientation.
- Solid foundation in human‑centered design, journey mapping, and experience strategy.
- Familiarity with experimentation and optimization frameworks.
- Working knowledge of accessibility (WCAG), responsive design principles, and content structure.
- Strong cross‑functional leadership and influence skills.
- Excellent written and verbal communication skills.
Benefits
- comprehensive well-being benefits for you and your family
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