Title: IT Litigation Support Location:Los Angeles, CA / San Francisco, CA / Remote / Hybrid Job Description: Employment Type: Full Time, Mid level Department: Information Technology Contact Government Services is looking for a Litigation Support Technician to work at the United States Attorney's Office. As a Litigation Support Technician for CGS, you will be responsible for providing technical and analytical assistance involving Litigation Support of the United States Attorney's office. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: - Coordinates litigation support services (including trial preparation and presentation) in response to customer needs. Performs such services directly or in conjunction with the district's designated "Litigation Support Coordinator." Installs, configures, and maintains litigation support equipment; Develops standards and procedures for applications; and Coordinates efforts with other agencies involved in litigation team activities. - Litigation Support Systems Administration: Performs testing, quality assurance, configuration, installation, implementation, and maintenance of litigation support resources used for the transmission of information in data, voice, and/or video format. - Ensures systems availability, functionality, integrity, and efficiency. - Installs new or modified litigation support hardware and software. - Resolves hardware/software interface and interoperability problems. - Maintains and controls the district's litigation support equipment inventory. - Systems Security: Ensures the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools. - Implements policies and procedures to ensure litigation support systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data. - Promotes awareness of security issues among management and employees. - Implements programs to ensure users are aware of, understand and adhere to systems security policies and procedures - Provides customer support services including installation, configuration, troubleshooting, customer assistance, and training in response to user requirements. - Diagnoses and resolves problems in response to customer-reported incidents; installs, configures, troubleshoots, and maintains customer hardware and software; and provides customer training including orientation for new users. -Performs other related duties as assigned. Qualifications: - Must be a U.S. Citizen - Bachelor's Degree (In related field) - Must be able to successfully complete a stringent Background Investigation and obtain the required Government Security clearance - Experience with Litigation Support principles, methods, and practices - Experience with Litigation Support systems development concepts - Performance monitoring principles and methods - Quality assurance principles - Familiarity with Technical documentation methods and procedures - Familiarity with Systems security methods and procedures - Oral and written communication techniques - Experience with Litigation support databases working with load files such as IPRO Eclipse and Relativity - Experience with Discovery processing hardware and software such as Law Pre-Discovery and Nuix systems - Familiarity with Quality control of incoming data to comply with District Electronically Stored Information (ESI) Specifications Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting edge technology with world-class personnel to deliver customized solutions that fit our clients’ specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years we’ve been growing our government-contracting portfolio, and along the way we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. - Health, Dental, and Vision - Life Insurance - 401k - Flexible Spending Account (Health, Dependent Care, and Commuter) - Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #CJ $100,000 - $205,000 a year

• Support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates • Each call can be a different utility customer and require a different type of service • Wide range of support scripts – verbatim, talking points, or simple usage guides • Some programs utilize chat/email interactions with customers • Personal performance data and progress accessible in real time

• Serve as the primary point of contact for buyers and sellers on the marketplace, resolving inquiries related to orders, account management, shipping, and live-stream features. • Deliver empathetic, fast-paced support via chat, email, and designated helpdesk channels, ensuring a world-class customer experience. • Investigate and resolve marketplace transactional issues, coordinating closely with internal operations, tech, and dispute-resolution teams. • Empower sellers by guiding them through basic platform functionalities and troubleshooting technical issues they may experience before or during their live shows. • Capture community feedback and common user pain points, reporting trends back to the product and marketing teams to fuel platform improvements. • Maintain trust and safety standards across the platform by monitoring and acting on flagged user reports or marketplace violations.

Title: Customer Service Agent Location: Rocky Mount United States Job Description: Agency Dept of Revenue Division Job Classification Title Administrative Specialist I (S) Position Number Grade NC08 About Us The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. Description of Work Step into a meaningful role with the North Carolina Department of Revenue as a Customer Service Agent. In this position, you'll make a real impact by guiding taxpayers, supporting compliance with North Carolina Revenue Laws, and delivering clear, accurate assistance over the phone. Join a team dedicated to providing outstanding service to communities across our state. We are currently hiring Customer Service Agents in our Rocky Mount location. SALARY: Starting Salary: $39,244 per year. Spanish Bilingual Premium: Immediate 5% salary bump ($41,206/per year) if you are fluent in Spanish. Training Completion Raise: Qualify for 5% salary increase upon successful completion of the training program. Our Hybrid-to-Remote Path: We believe in setting you up for success with structured, onsite support before transitioning you to working from home: Weeks 1-3 (Training): In-office full-time at your selected branch (Greensboro, Raleigh, or Rocky Mount). Weeks 4+ (Transition): Gradual shift to hybrid work, beginning with one day per week working from home, then increasing to two days per week. Post-Graduation (~8 months): After completing the training program, you will transition to almost 100% work from home, with only one mandatory in-office day per month. Training Plan: You do not need any prior tax experience to succeed in this role. Our comprehensive training program is designed to teach you everything you need to know - from understanding North Carolina tax concepts to navigating department systems with confidence. Whether you are new to state government, or tax related work, we will guide you step-by-step and equip you with the knowledge and skills required to assist taxpayers effectively. This position also offers valuable exposure to a wide range of tax topics and agency processes, laying the foundation for career mobility and advancement within the Department. You will join a team committed to delivering outstanding service to communities across North Carolina. More about the work: - Professionally manage a high volume of incoming calls through designated phone queues - Provide clear and accurate guidance to taxpayers and their representatives regarding refunds, payment plans, tax notices, account balances, tax laws, and Department policies - Complete thorough training program to confidently interpret and explain personal income tax as well as sales and use tax laws After successfully completing training, you will possess the knowledge, skills and abilities that support career growth and advancement within the agency and have the option to work remotely. Knowledge Skills and Abilities/Management Preferences - Strong communicator, both written and verbal, with the ability to express ideas clearly and concisely - Experience using a computer and proficiency in word processing - Demonstrated ability to maintain courteous and professional behavior when handling controversial matters and dealing with irate customers Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants. COMPENSATION & BENEFITS: The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Some highlights include: - The best funded pension plan/retirement system in the nation according to Moody's Investor's Service - Twelve paid holidays per year - Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year - Twelve sick days/year which are cumulative indefinitely - Paid Parental Leave - Personal Observance Leave and Community Service Leave - Longevity pays lump sum payout yearly based on length of service - 401K and 403(b) plans - Eligibility for the Public Service Loan Forgiveness Program The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation. This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state. To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. Applicants eligible for veteran's preference should attach a copy of form DD-214. Minimum Education and Experience Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience. EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.