Role Description Tu talento tiene el poder de crear experiencias inolvidables. En Konecta, buscamos personas apasionadas que quieran transformar cada interacción en una oportunidad para marcar la diferencia. - Gestionará los casos de Clientes que requieren información relacionada con sus productos y/o servicios, atención a PQR´S, facturación, trámites, entre otras. - A través de medios digitales (Chat, Web, WhatsApp, entre otros) o por medio de llamadas entrantes o salientes. - Con el fin de satisfacer sus necesidades y expectativas bajo la premisa de hacer de su experiencia en la interacción en un momento memorable. Esta es tu oportunidad para unirte a un equipo que crea experiencias que transforman. Qualifications - Estudios: Estudios técnicos en adelante certificado. - Experiencia: Experiencia certificada mínima de 12 meses en servicio al cliente, ventas y/o CBZ. - Disponibilidad: 6:00 AM a 12 de la medianoche de domingo a domingo; contamos con cobertura de ruta y, un día de descanso en la semana. - Sede: CENTRO EMPRESARIAL CENTRAL POINT BARRIO NORMANDIA, CALLE 25G #73B - 90 - TORRE D. Benefits - Tendrás Contrato a término INDEFINIDO. - Todas las prestaciones de ley. Salario Básico 42h 1.410.000 $ + Variable por desempeño $ 280.000. - Excelente ambiente laboral, estabilidad, aprendizaje y oportunidades de crecimiento. - Tenemos Fondo de Empleados para que cumplas tus sueños y metas financieras. - Respetamos tus horarios, lo que te permite tener un equilibrio laboral y personal. - Nuestro proceso es 100% virtual. 💪 La oportunidad está aquí. ¿Te atreves a dar el salto? #FeelThePulse Si tu hoja de vida queda seleccionada revisa tu correo electrónico (también el correo no deseado) donde enviaremos información muy importante que te permitirá avanzar con nuestro proceso. #LI-Onsite

• Answer incoming phone calls, live chats, and respond to written communication. • Troubleshoot any issues related to the consumer product. • Assist consumers with order inquiries, product information, and shipping updates. • Process refunds and replacements accurately and efficiently. • Make recommendations based on consumer’s needs. • Effectively handle quality complaints, adverse events and claims according to Standard Operating Procedures while maintaining superior customer service etiquette. • Deliver a high-quality, empathetic customer experience across all channels. • Manage multiple systems and tasks simultaneously in a fast-paced environment. • Continually maintain working knowledge of all company products, services, and promotions. • Fully, accurately, and immediately log all customer and contact information, using various CRM tools and adhering to all compliance standards.

• Answer incoming phone calls, live chats, and respond to written communication. • Troubleshoot any issues related to the consumer product. • Assist consumers with order inquiries, product information, and shipping updates. • Process refunds and replacements accurately and efficiently. • Effectively handle quality complaints while maintaining customer service etiquette. • Deliver high-quality, empathetic customer experience across all channels. • Continually maintain working knowledge of all company products, services, and promotions.

• Function in an ongoing coordinator role under the supervision of a comprehensively certified Family Support Specialist (FSS). • Assist with eligibility determination, including referral, intake, and eligibility determination activities. • Conduct the family assessment, including interviewing the family. • Collect information on the child’s development, including observations of the child. • Coordinate evaluations and assessments. • Assure families are informed of rights, options, advocacy services, and their role in the EI process. • Assist parents of eligible children in planning, meeting, developing, implementing, and reviewing an Individualized Family Service Plan (IFSP). • Collect the family’s insurance or Medicaid information to facilitate coordination of benefits and services. • Maintain accurate, complete, and timely electronic and paper file records. • Monitor the delivery of services to ensure the services are provided on time and in accordance with the IFSP. • Coordinate and monitor the delivery of available services. • Communicate and coordinate services with medical and health providers. • Facilitate the development of a transition plan into, within, and from the EI system, including transition to Part B special education, preschool, or other community services as appropriate. • Meet weekly with supervisor for direct, systematic supervision of the services through weekly (minimum requirement) instruction, review, and feedback from the comprehensively certified FSS. • Other duties as assigned by supervisor.