• Answer incoming phone calls, live chats, and respond to written communication. • Troubleshoot any issues related to the consumer product. • Assist consumers with order inquiries, product information, and shipping updates. • Process refunds and replacements accurately and efficiently. • Make recommendations based on consumer’s needs. • Effectively handle quality complaints, adverse events and claims according to Standard Operating Procedures while maintaining superior customer service etiquette. • Deliver a high-quality, empathetic customer experience across all channels. • Manage multiple systems and tasks simultaneously in a fast-paced environment. • Continually maintain working knowledge of all company products, services, and promotions. • Fully, accurately, and immediately log all customer and contact information, using various CRM tools and adhering to all compliance standards.

• Answer incoming phone calls, live chats, and respond to written communication. • Troubleshoot any issues related to the consumer product. • Assist consumers with order inquiries, product information, and shipping updates. • Process refunds and replacements accurately and efficiently. • Effectively handle quality complaints while maintaining customer service etiquette. • Deliver high-quality, empathetic customer experience across all channels. • Continually maintain working knowledge of all company products, services, and promotions.

• Function in an ongoing coordinator role under the supervision of a comprehensively certified Family Support Specialist (FSS). • Assist with eligibility determination, including referral, intake, and eligibility determination activities. • Conduct the family assessment, including interviewing the family. • Collect information on the child’s development, including observations of the child. • Coordinate evaluations and assessments. • Assure families are informed of rights, options, advocacy services, and their role in the EI process. • Assist parents of eligible children in planning, meeting, developing, implementing, and reviewing an Individualized Family Service Plan (IFSP). • Collect the family’s insurance or Medicaid information to facilitate coordination of benefits and services. • Maintain accurate, complete, and timely electronic and paper file records. • Monitor the delivery of services to ensure the services are provided on time and in accordance with the IFSP. • Coordinate and monitor the delivery of available services. • Communicate and coordinate services with medical and health providers. • Facilitate the development of a transition plan into, within, and from the EI system, including transition to Part B special education, preschool, or other community services as appropriate. • Meet weekly with supervisor for direct, systematic supervision of the services through weekly (minimum requirement) instruction, review, and feedback from the comprehensively certified FSS. • Other duties as assigned by supervisor.

Title: IT Litigation Support Location:Los Angeles, CA / San Francisco, CA / Remote / Hybrid Job Description: Employment Type: Full Time, Mid level Department: Information Technology Contact Government Services is looking for a Litigation Support Technician to work at the United States Attorney's Office. As a Litigation Support Technician for CGS, you will be responsible for providing technical and analytical assistance involving Litigation Support of the United States Attorney's office. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: - Coordinates litigation support services (including trial preparation and presentation) in response to customer needs. Performs such services directly or in conjunction with the district's designated "Litigation Support Coordinator." Installs, configures, and maintains litigation support equipment; Develops standards and procedures for applications; and Coordinates efforts with other agencies involved in litigation team activities. - Litigation Support Systems Administration: Performs testing, quality assurance, configuration, installation, implementation, and maintenance of litigation support resources used for the transmission of information in data, voice, and/or video format. - Ensures systems availability, functionality, integrity, and efficiency. - Installs new or modified litigation support hardware and software. - Resolves hardware/software interface and interoperability problems. - Maintains and controls the district's litigation support equipment inventory. - Systems Security: Ensures the confidentiality, integrity, and availability of systems, networks, and data through the planning, analysis, development, implementation, maintenance, and enhancement of information systems security programs, policies, procedures, and tools. - Implements policies and procedures to ensure litigation support systems reliability and accessibility and to prevent and defend against unauthorized access to systems, networks, and data. - Promotes awareness of security issues among management and employees. - Implements programs to ensure users are aware of, understand and adhere to systems security policies and procedures - Provides customer support services including installation, configuration, troubleshooting, customer assistance, and training in response to user requirements. - Diagnoses and resolves problems in response to customer-reported incidents; installs, configures, troubleshoots, and maintains customer hardware and software; and provides customer training including orientation for new users. -Performs other related duties as assigned. Qualifications: - Must be a U.S. Citizen - Bachelor's Degree (In related field) - Must be able to successfully complete a stringent Background Investigation and obtain the required Government Security clearance - Experience with Litigation Support principles, methods, and practices - Experience with Litigation Support systems development concepts - Performance monitoring principles and methods - Quality assurance principles - Familiarity with Technical documentation methods and procedures - Familiarity with Systems security methods and procedures - Oral and written communication techniques - Experience with Litigation support databases working with load files such as IPRO Eclipse and Relativity - Experience with Discovery processing hardware and software such as Law Pre-Discovery and Nuix systems - Familiarity with Quality control of incoming data to comply with District Electronically Stored Information (ESI) Specifications Our commitment: Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting edge technology with world-class personnel to deliver customized solutions that fit our clients’ specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years we’ve been growing our government-contracting portfolio, and along the way we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. - Health, Dental, and Vision - Life Insurance - 401k - Flexible Spending Account (Health, Dependent Care, and Commuter) - Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #CJ $100,000 - $205,000 a year