Role Description We are seeking a highly analytical and detail-oriented PET Production Planner to develop and manage supply plans across the external manufacturing and pharmacy network. The ideal candidate will have a strong background in supply chain planning, demand and capacity alignment, and operations coordination. This role will focus on translating customer demand into executable production plans and ensuring optimal utilization of network capacity. Qualifications - Bachelor’s degree in Supply Chain, Engineering, Operations, or related field - 5+ years of experience in supply chain planning, production planning, or operations - Experience working in regulated manufacturing or healthcare environments preferred - Strong analytical and problem-solving capabilities - Understanding of supply chain planning concepts (demand, capacity, allocation) - Ability to work cross-functionally in a fast-paced, execution-driven environment - Proficiency in planning tools and ERP systems (SAP, Oracle, etc.) preferred Requirements - Develop and maintain short- and mid-term supply plans aligned to customer demand and network capabilities - Balance production requirements across CMOs and radiopharmacies to optimize supply reliability - Match customer demand with available manufacturing and pharmacy capacity - Identify gaps and constraints and drive alignment with External Manufacturing and Operations teams - Partner with External Manufacturing Leaders, Customer Supply Excellence, and Pharmacy Operations teams to ensure plans are executable - Support prioritization decisions when supply constraints exist - Maintain visibility into network capacity, utilization, and supply risks - Generate planning insights and reports to support operational decision-making - Develop contingency supply plans to address disruptions in production or logistics - Improve planning processes, tools, and data accuracy across the network Benefits - Competitive benefits package, including medical, dental, and vision - Paid time off - 401(k) plan with employee and company contribution opportunities - Life, disability, and accident insurance - Tuition reimbursement

Role Description The Document Production Workflow Coordinator is an experienced position delivering exceptional customer service to our clients by providing timely and accurate document production of an intermediate to advanced level. The role requires: - Advanced ability to assess documents with a technical eye to detect and ensure proper corrections (proofing, edits, conversions, formatting, creation, comparisons, etc.) for requesters. - Advanced software aptitude in programs used for document production. - Speed and accuracy in a high-volume, high-pressure production environment. - Training of team members and day-to-day coordination of workflow within a shift or site. Qualifications - Proofreading experience preferably in a legal, banking or large corporate environment. - Intermediate knowledge of MS Word, Excel, and PowerPoint. - Knowledge of a legal timekeeping or job tracking system is preferred. - Ability to work in a fast-paced, team environment. - Strong attention to detail with emphasis on accuracy and quality. - Good organizational skills. - Ability to handle sensitive and/or confidential documents and information. - Excellent verbal and written communication skills. - Self-motivated with a positive attitude. - Proven customer service skills to create, maintain and enhance customer relationships. Requirements - Intake work requests from the client, including clarification of job instructions and negotiation of deadlines. - Prioritize work requests across the team and coordinate/balance multiple projects based on experience and established guidelines. - Act as a leading resource for all questions relating to document production, proofreading, and quality assurance. - Identify and correct errors in complex business documents to ensure quality of the product. Benefits - 25 days holiday, plus bank holidays (pro-rata for part-time roles). - Salary sacrifice schemes, retail vouchers including the TechScheme for gadgets and household appliances. - Life Assurance. - Private Medical Insurance. - Dental Insurance. - Health Assessments. - Cycle-to-work scheme. - Discounted gym memberships. - Referral Scheme. - Opportunity for career development with a global employer.

Onshore Production Certificate Escalation Lead Location: Canada Employment Type Full Time Department Aon Corporation Location Canada Workplace Type Hybrid Job Description: Onshore Production Certificate Escalation Lead Role Type: Existing vacancy Do you enjoy solving complex client issues and guiding others through tricky situations? Are you excited by a role that combines commercial insurance knowledge with operations, service quality, and team support? Join Aon as an Onshore Production Certificate Customer Concern Lead and play a key role in how we support certificate and vehicle slip inquiries throughout Canada! This is a hybrid role with the flexibility to work both virtually and from our Aon offices in Toronto or Calgary. Candidates must be flexible to work a schedule that may range from 9:30 a.m. to 5:30 p.m. (Mountain Time if based in Calgary). Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like - Make sure advanced certificate and automobile slip cases are resolved within agreed timelines and service standards, with a focus on accuracy, client experience, and risk management. - Be responsible for critical issue mailboxes, including peak periods and time‑sensitive items; assign work based on volume, complexity, and team expertise, and review cases to confirm proper triage and documentation. - Check that colleagues complete all required steps to investigate and resolve customer concerns (for example: confirming coverage, updating or re‑issuing certificates/autoslips, coordinating with internal collaborators, and documenting resolutions) and follow up on high‑impact items with clear status updates. - Support colleagues in troubleshooting escalation‑related issues, offering guidance on when to bring up further and when to close, and provide coaching on unfamiliar or sensitive situations, including cross‑provincial and regulatory nuances. - Take part in internal and, when appropriate, client‑facing discussions to explain how critical issues are handled, what our service standards are, and how we resolve issues. - Monitor service delivery through agreed metrics and service levels, helping the team stay aligned and work together on customer concern requests across Canada. - Analyze recurring critical issue themes, identify process or training gaps, and share recommendations with the relevant teams. - Develop and improve procedures for handling customer issues mailboxes and certificate/auto slip requests; evaluate how current processes and systems are working and suggest enhancements. - Help ensure consistent application of policies, standards, and critical issue thresholds across Canadian regions. - Handle unusual or complex customer concern inquiries directly or by coordinating with the right customers, and ensure timely, accurate resolution and communication back to client‑facing teams. How this opportunity is different In this role, you will be a key reference point for certificate and auto slip critical issues across Canada, helping shape how Aon delivers service to important commercial clients. You’ll work closely with Producers, Brokers, Account Executives, and leaders, and you’ll be supported by a national Onshore Production team and shared services. This position sits at the crossroads of technical insurance, operations, and client experience, giving you visibility, influence, and a clear impact on outcomes. It’s a great opportunity to deepen your commercial P&C expertise while helping to build and continuously improve a centralized blocking issue model. Skills and experience that will lead to success - Solid technical knowledge of commercial P&C insurance, with the ability to propose practical solutions to complex issues. - Comfort with tools and technology, including intermediate‑ to advanced‑level Excel (pivot tables, VLOOKUP, and complex formulas). - Ability to explain the value of standardized and centralized operations and how they support consistent client service. - Experience managing workload and resource allocation in a high‑volume or multi‑tasking environment. - Strong interpersonal and communication skills, with the ability to work effectively with internal and external partners. - Experience working in a busy, client-centered environment, capable of prioritizing, adapting to change, and handling non-routine tasks. - Strong analytical skills and sound judgment, with the ability to understand client needs, interpret issues, and develop repeatable solutions. - Must possess and maintain an appropriate broker’s license - French language skills are considered an asset. - Experience with Aon internal platforms and systems is an asset, but not required. Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate. #LI-HF1 #LI-Hybrid

Role Description The Associate, Digital Learning Production is responsible for assembling translated versions of eLearning courses using tools such as Articulate Rise, Articulate Storyline, Synthesia, and Vyond. This role focuses on: - Importing translated assets - Rebuilding course structures - Correcting formatting issues - Syncing media - Implementing native‑speaker feedback The role does not require fluency in non‑English languages; linguistic accuracy is handled by translators and native‑speaker reviewers. Qualifications - Experience with eLearning authoring tools (Rise, Storyline preferred) - Strong attention to detail - Ability to follow structured workflows - Technical aptitude and willingness to learn new tools - Ability to work with feedback from multiple stakeholders - Strong organizational and time‑management skills Requirements - Experience with video editing tools (Synthesia, Vyond) - Experience working in a global or multilingual environment - Familiarity with XLIFF, SRT, and VTT files - QA or content production experience Company Description