Role Description We are seeking a detail-oriented and English-proficient Content & Video Quality Control Specialist to join our Post-Production team. It is best suited for someone who thrives in an independent work environment, has a strong eye for detail, and is passionate about maintaining top-tier video quality. You will be responsible for reviewing video content at various stages, including: - Raw footage - Storyboard drafts - Final course videos Ensuring all output meets KnowledgeCity’s predefined quality standards. - Review raw course videos for audio/visual issues, including talent mistakes, background noise, syncing problems, and on-screen content mismatches. - Create and annotate storyboards using Boords to guide video editors in the post-production process. - Watch the final course versions and verify that: - Voiceover and visuals are aligned - Icons, slides, and animations appear at the correct times - Brand and instructional standards are consistently applied - Identify and document inconsistencies, errors, or areas of improvement in a clear and actionable manner. - Collaborate closely with video editors, project managers, and instructional designers to ensure seamless post-production workflow. - Follow and help evolve QC checklists, documentation, and processes. - Maintain clear and professional communication with cross-functional teams across different time zones. - Conduct extensive research into emerging industry trends, business strategies, and technical standards to ensure our library remains current. - Utilize Generative AI tools to accelerate the research process and brainstorm innovative course structures. - Curate high-quality information from diverse sources, selecting the most practical and impactful concepts for professional learners. - Transform raw research into logical, well-structured course outlines that define the learning journey for each topic. - Bridge the gap between research and production by preparing comprehensive handoff briefs for Content Writers. - Collaborate with the production team to ensure the curated content aligns with KnowledgeCity’s instructional design standards and brand voice. - Verify the validity and accuracy of all curated facts, data points, and legal or safety regulations. - Identify gaps in our existing course library and propose new topics based on market demand and competitive analysis. Qualifications - Bachelor’s degree in Communications, Education, Library Science, Research, or a related field. - Fluent in English with excellent written and verbal communication skills. - Exceptional attention to detail and ability to spot visual, audio, and linguistic inconsistencies. - Strong understanding of video formats, pacing, transitions, and narration sync. - Ability to work independently and manage time efficiently while meeting tight deadlines. - Familiarity with Boords and other storyboard tools (training will be provided if needed). - Comfortable using platforms such as Google Drive, ClickUp, and feedback documents. - Prior experience in content writing, post-production QC, e-learning, or related fields is a plus. Benefits - Remote work - 800/month base pay - Paid time off and a supportive team environment - Tax Free salary

Title: Senior Production Lead Location: Mountain View, US Job Description: About EarnIn As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks. We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey. POSITION SUMMARY EarnIn is seeking an experienced production leader to drive the production of creative assets and experiential activations as we further develop our brand voice and aesthetic, and launch new, category-defining products in the earnings management and financial technology space. The role is responsible for overseeing the production of creative campaigns, including executions and live activations; and creative assets, including photography, video, and social content, with a focus on strategic alignment with the company's brand and business objectives. The individual in this position manages the entire production lifecycle—from planning and budgeting to coordinating shoots and overseeing post-production—ensuring each initiative runs smoothly and assets are delivered efficiently and on schedule. In addition to producing high-quality content, the role involves strategically aligning the assets with business goals, maximizing ROI, and ensuring they resonate with the target audience. Once the creative assets are finalized in post-production, this leader works with channel leaders to ensure the assets are effectively delivered to the appropriate channels for publication and meet the goals they were intended to accomplish. This includes coordinating with marketing, digital, product, and design teams, as well as finance and other key business stakeholders, to ensure the content aligns with the brand's messaging, performance metrics, and business objectives. Collaboration and buy-in across teams is key to ensuring the content drives engagement, supports business growth, and contributes to measurable success while maintaining financial efficiency throughout the production process. This position is hybrid, with two days a week in our Mountain View, CA office. The US base salary range for this full-time position is $128,000-$198,000, plus equity and benefits. Our salary ranges are determined by role, level, and location. WHAT YOU'LL DO - Creative Asset Production: Lead the production of creative assets, including photography, video, and social content, ensuring they align with EarnIn's evolving brand voice and aesthetic. Manage integrated productions spanning film, photography, animation, digital design, print, OOH, experiential, and emerging creative technologies. - Strategic Alignment: Work closely with cross-functional teams (marketing, digital, product, design, finance) to ensure all creative content supports the company’s business goals and brand messaging. - End-to-End Management: Oversee the entire production lifecycle from concept through post-production, ensuring timelines, budgets, and resources are managed effectively and efficiently. - Budget and Resource Management: Develop and manage production budgets, ensuring optimal allocation of resources, while maintaining financial efficiency throughout the production process. - Collaboration with Stakeholders: Coordinate with channel leaders, marketing, digital, product, and design teams to ensure assets are delivered to the appropriate channels for publication and that they meet performance metrics and business objectives. - Content Strategy & Delivery: Ensure that finalized creative assets are strategically distributed across platforms to meet the intended goals for engagement, brand awareness, and ROI. Establish scalable workflows and processes that optimize efficiency while maintaining high creative standards. - Quality & Brand Control: Maintain a high standard of creative quality, ensuring consistency across all content produced and that each piece aligns with the company’s brand standards and vision. - Analytics & Reporting: Work with the performance team to analyze the efficacy of creative assets post-launch, measure effectiveness, and gather insights for continuous improvement. Work with stakeholders to ensure content contributes to measurable business success. - Partner & Agency Management: Source, vet, and manage world-class production partners, including agencies, freelancers, and vendors. WHAT WE'RE LOOKING FOR - 7+ years of experience in creative production, with leadership experience managing cross-channel projects, including video, digital, experiential, OOH, and brand activations. - Expertise in managing creative projects from concept to execution, ensuring alignment with brand goals and business objectives. - Strong collaboration skills with teams such as marketing, product, design, finance, and external partners to ensure creative alignment and seamless execution. - Proven ability to manage multiple projects in fast-paced, high-growth environments, consistently meeting deadlines and maintaining high standards. - Passion for innovation, with the ability to adapt to new technologies and integrate emerging tools like AI to drive efficiency and creativity. - In-depth knowledge of content distribution strategies across digital platforms and optimization for engagement, performance, and ROI. - Strong budget and resource management skills, ensuring efficient production while maintaining high-quality, on-brand creative output. - Deep understanding of production workflows across digital, motion, and traditional media, with hands-on experience in photography, video, and social content. - Solid communication and relationship-building skills, with experience managing complex stakeholder dynamics. - Proficient in creative project management tools like Asana, Wrike, or Monday.com. - A strong portfolio of creative production work across multiple media (video, photography, social content, etc.) is a plus. #LI-Hybrid At EarnIn, we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community. Our team is diverse not only in background and experience but also in perspective. We celebrate our diversity and strive to create a culture of belonging. EarnIn does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. EarnIn is an E-Verify participant. EarnIn does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.

Role Description We are looking for a Senior Production Support Engineer – NICE Actimize/ETL to manage and optimize production operations for financial crime detection platforms. This position will be full-time and remote. What You’ll Do - Actimize Application & Platform Support (L2/L3) - Incident & Problem Management: Provide end-to-end support for core Actimize platforms including SAM (Suspicious Activity Monitoring), UDM (Universal Data Model), CDD (Customer Due Diligence), and ActOne. - System Troubleshooting: Actively investigate, diagnose, and resolve platform issues related to Actimize risk-case generation, alert processing engines, and the Risk Case Manager (RCM) worker processes. - Root Cause Analysis (RCA): Spearhead technical investigations on high-impact incident tickets using tools like ServiceNow or Jira, publishing precise technical post-mortems and long-term resolution paths. - Environment Maintenance: Lead hotfix and emergency patch installations, supporting platform upgrades and regular deployments across development, staging, and production clusters. - Database Data Auditing & SQL Optimization - Production Debugging: Write complex, highly optimized SQL queries, stored procedures, joins, and indexing tasks to parse and resolve data discrepancies across high-volume relational systems like Oracle, MS SQL Server, or PostgreSQL. - Database Performance Tuning: Track background performance locks, database fragmentation, and blocking processes to ensure query executions do not breach defined production latency thresholds. - Data Rectification: Formulate safe data-patching scripts to fix upstream corruption issues affecting Actimize reporting metrics without violating data schema rules. - ETL & Batch Pipeline Monitoring - Batch Operations Management: Monitor and support overnight ETL batch loads, automated data feeds, and incoming file ingestion pipelines. - Pipeline Debugging: Quickly isolate and correct pipeline breaks stemming from malformed source data arrays or schema mismatches in data integration routines. - Automation Engineering: Build or improve operating system wrappers using Linux Shell Scripting (Bash) or Python to automate repetitive pipeline verification checklists and reduce manual validation workloads. - Scheduling Governance: Schedule, monitor, and optimize orchestration tasks using commercial enterprise work schedulers such as Control-M, Autosys, or UC4. Qualifications - 5+ years of experience in database data auditing and SQL optimization. - Expertise in writing optimized SQL queries, stored procedures, joins, and indexing tasks. - Proven ability to debug pipeline breaks and manage ETL batch operations. - Experience with enterprise work schedulers such as Control-M, Autosys, or UC4. - Proficiency in Linux Shell Scripting (Bash) or Python. Requirements - Familiarity with NICE Actimize modules including SAM, UDM, CDD, and ActOne. - Hands-on experience with incident management tools like ServiceNow or Jira. Physical Demands - Ability to safely and successfully perform the essential job functions. - Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. - Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor. Reasonable Accommodation Statement If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Principal Production Engineer to join our team. This role is available as a hybrid opportunity 3 days a week in San Jose, CA or Remote reporting to Production Engineering in the Cloud Infrastructure & Operations department. Join Zscaler to be a force multiplier for the reliability of a global platform processing 200+ billion transactions daily across tens of millions of enterprise users. In this role, you will provide the technical vision and hands-on execution to drive an "automation-first" culture across the company. By maturing our observability and architectural standards, you will directly reduce our Mean Time to Mitigate (MTTM) and shape the scalability of our globally distributed, multi-cloud infrastructure. What you’ll do (Role Expectations) - Design and implement highly available, scalable infrastructure across AWS, GCP, and bare-metal environments - Drive an "automation-first" culture by writing code (Python/Go) to eliminate manual toil and build self-healing systems - Implement and maintain sophisticated observability (Prometheus, Grafana, OpenTelemetry), define SLIs/SLOs, and establish error budgets - Act as a lead Incident Commander (TDO on-call), develop response playbooks, and conduct deep-dive post-incident analyses - Partner with Engineering and partner teams to conduct operability reviews Who You Are (Success Profile) - You act like an owner with a bias for action and integrity. - You are a pragmatic builder obsessed with creating, iterating, and shipping. - You champion simplicity by distilling complex problems into clear, actionable plans. - You are data-driven, valuing evidence over assumptions. - You think at scale, building solutions and processes built to last a high-growth global organization. What We’re Looking for (Minimum Qualifications) - 10+ years of experience managing reliability, scalability, and availability for large-scale production services - Deep expertise in programming (e.g., Python, Go, or C/C++) - Strong background in networking protocols, Linux/RHEL systems, and distributed architecture - Experience in high-stakes incident management and participation in a 24/7 on-call rotation - Proficiency in leveraging ITIL frameworks and incident data to drive service maturity through systematic problem management and technical operability reviews What Will Make You Stand Out (Preferred Qualifications) - Extensive experience with public cloud (AWS, Azure, GCP) and Infrastructure-as-Code (Ansible, Terraform, Helm, Temporal) - Experience with chaos engineering and disaster recovery planning at scale - Expertise in global routing (BGP) and traffic tunneling (GRE, IPSec) with a deep understanding of L7 proxy architectures (HAProxy), DNS at scale, and OS networking stack internals #LI-Hybrid #LI-RT101 Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $164,500—$235,000 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.