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When everything and everyone works together seamlessly, you can aim higher and get there faster.
Knowledge and Learning Content Specialist
Location
United States
Posted
115 days ago
Salary
$60K - $110K / year
Seniority
Senior
Job Description
Knowledge and Learning Content Specialist
TeamDynamix
• Design, develop, and maintain engaging eLearning courses and training materials within the Learning Management System (LMS). • Create and update product documentation, user guides, job aids, assessments, and instructional content. • Build and maintain high-quality knowledge base articles to support internal teams and self-service initiatives. • Collaborate closely with Client Services on self-service and online support strategy, including the Client Portal, Knowledge Base, Q&A, and Chatbot. • Stay ahead of product updates and ensure learning and knowledge content remains current with release schedules. • Assist with video creation and editing for product demonstrations, training sessions, and instructional content. • Manage content development projects from planning through delivery, working with subject matter experts and external partners as needed. • Advocate for and contribute to strong knowledge management processes and best practices. • Communicate effectively with cross-functional teams, leadership, and stakeholders in a professional and collaborative manner. • Ensure all work aligns with company policies, procedures, and quality standards.
Job Requirements
- Bachelor’s degree in a related field or equivalent experience.
- 3+ years of experience in learning content development, knowledge management, instructional design, or technical documentation.
- Hands-on experience with LMS platforms such as Continu, Talent, Canvas, Docebo, Blackboard Learn, Skillsoft, or Moodle.
- Experience using knowledge management tools and best practices.
- Strong technical aptitude with the ability to learn and communicate complex software concepts, including integrations.
- Excellent technical writing and content organization skills.
- Experience creating engaging eLearning materials and instructional resources.
- Ability to manage multiple projects while meeting deadlines and quality standards.
- Collaborative, proactive, and curious with a passion for continuous learning.
- Nice to Have: Instructional design certifications such as ATD, CDOL, or similar.
- KCS Certification, Certified Knowledge Manager (CKM), or CPTC.
- Video editing experience using tools such as Camtasia, Panopto, or similar platforms.
- Experience with Knowledge-Centered Service (KCS) methodologies.
- Vendor or outsourced content management experience.
Benefits
- Competitive compensation that reflects employees’ skills and contributions.
- Comprehensive health insurance plans.
- Wellness programs that promote physical and mental well-being.
- Traditional and Roth 401(k) savings options with company match.
- Remote-first with flexible working hours.
- Prioritized work-life balance, with 15 observed days off in addition to PTO.
- Family-friendly policies including paid parental leave.
- Paid life insurance, short-term, and long-term disability insurance.
- Regular acknowledgement of achievements with recognition programs.
- Counseling services and resources for personal and professional challenges.
- Transparent communication about company goals, strategy, and performance.
- Regular feedback sessions and performance reviews.
- Anti-bias and anti-harassment training programs.
- Trust and autonomy in decision-making within your role.
- Work environment that encourages you to be your authentic self.
- Flat management structure with approachable leaders who want to hear your feedback.
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