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General Motors

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District Manager – Parts and Service

ManagerManagerFull TimeRemoteMid LevelTeam 10,001+Since 1908H1B SponsorCompany SiteLinkedIn

Location

Illinois

Posted

2 days ago

Salary

$80.7K - $109.4K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

District Manager – Parts and Service

General Motors

• Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience. • Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment. • Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives. • Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives. • Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic. • Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds. • Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction. • Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes. • Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements. • Resolve aftersales customer concerns, including but not limited to: • SPAC (Service Parts Assistance Center) • CAC (Customer Assistance Center) • TAC (Technical Assistance Center) • Goodwill, Warranty, and Policy Requests • Monitor and deliver on KPIs including: • Sales Reporting Tool (SRT) objectives • Net Promoter Score (NPS) • Customer Retention • Service Training Standards (STS) • EV Training & Compliance

Job Requirements

  • Bachelor’s Degree or equivalent professional experience.
  • Minimum 2 years of experience leading and improving dealership Fixed Operations.
  • Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management.
  • Deep understanding of Dealership Service & Parts Operations, including:
  • Automotive Parts and Service Systems
  • Dealer Operating Reports & Fixed Ops Analysis Tools
  • Profit department structures and interdependencies
  • Consultative selling techniques
  • Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools.
  • Excellent oral and written communication skills, with the ability to inform and persuade effectively.
  • Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience.
  • The ability to manage multiple tasks, adapt and thrive in a changing environment where there is a degree of ambiguity.

Benefits

  • medical
  • dental
  • vision
  • Health Savings Account
  • Flexible Spending Accounts
  • retirement savings plan
  • sickness and accident benefits
  • life insurance
  • paid vacation & holidays
  • tuition assistance programs
  • employee assistance program
  • GM vehicle discounts and more

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