• Provides administrative, operational, and project support to the department • Lead logistics for large-scale meetings, seminars, and conferences • Manage end-to-end travel arrangements for seminar speakers and visiting guests • Process invoices, purchase orders, and expense reports • Provide comprehensive administrative support to faculty, staff, and departmental leadership • Serve as a point of contact for students, faculty, and external stakeholders • Coordinate key course support functions

• Support the Executive Assistant in managing complex, frequently changing executive leadership calendars. • Handle external scheduling for Client facing teams. • Assist in coordinating domestic travel and accommodations. • Manage the monthly expense reports for Executive Leadership, receipts, and reimbursement workflows accurately and on time. • Support onsite events and team gatherings, including booking meeting spaces, coordinating accommodations, managing catering, and researching venues for team dinners, client meetings, and happy hours. • Provide coverage for the Executive Assistant during out-of-office periods, ensuring continuity of support. • Collaborate effectively with a wide range of levels, personalities, perspectives, and communication styles. • Assist the People Operations team with various administrative projects as they arise. • Handle highly sensitive and confidential information with the utmost discretion at all times.

Role Description We are currently seeking organized and detail-oriented individuals to join our team as Itinerary Administrative Coordinator. In this role, you will assist with organizing, managing, and coordinating travel plans while ensuring all booking and itinerary details are accurate and seamless for clients. This is a fully remote opportunity with flexible scheduling, making it ideal for individuals looking to work from home in a structured, supportive environment. No prior experience is required—training and ongoing support are provided. - Create and organize client itineraries based on travel preferences and schedules - Coordinate bookings for flights, hotels, cruises, and vacation packages - Review and confirm all travel details for accuracy - Assist with updates, changes, and itinerary adjustments as needed - Communicate with clients via email and online platforms - Maintain organized records of bookings and itinerary information - Stay up to date on travel options, availability, and current promotions Qualifications - Strong attention to detail and organizational skills - Ability to manage multiple tasks and timelines - Clear and professional communication skills - Self-motivated with the ability to work independently - Comfortable using online systems and basic technology - Willingness to learn and follow training provided Requirements - Must have access to a computer and reliable internet - Must be authorized to work in the US, UK, Australia, LATAM, or Spain Benefits - 100% remote, work-from-home flexibility - Flexible schedule (part-time or full-time options) - Step-by-step training and onboarding - Ongoing mentorship and team support - Access to travel-related perks and resources - Opportunity for growth and advancement

Role Description The incumbent serves as Supervisory Medical Support Assistant (MSA) in a VISN Clinical Contact Center (CCC) as part of an interprofessional healthcare team. Supervisory MSA provides support across multiple ancillary and interprofessional clinics and determines the needs of the Veteran/caregiver. - The Supervisory MSA has full responsibility for supervising at least one subordinate MSA team leader, supervisor or equivalent administrative patient support staff in the VISN CCC. - Assignments at this level include, but are not limited to: - Evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; - Evaluating new products, equipment and systems to make recommendations for improved operations; - Identifying educational or training needs; making final decisions on hiring selections; evaluating performance, and taking disciplinary action when necessary. - Works collaboratively with VISN programs, services, and inter-professional coordinated care team members to provide access to care and meet the needs of Veterans via various available contact modalities to include but not limited to telephone calls, secure messaging, chat, text messaging and video. - The employee has administrative and professional responsibility for planning and directing the subordinate lead, supervisor and MSA's activities. - Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures. - Provides information and resolution to Veterans' requests within scope, uses administrative judgement to escalate symptomatic concerns to clinicians within the VISN CCC or directs the contact to the appropriate discipline within the CCC or department for resolution. - Screens incoming contacts and independently routes the contacts to the appropriate area for resolution. - Uses advanced knowledge of health care process as it relates to access of care to ensure Veteran appointment scheduling is efficient, operational and prioritized to maintain Veteran flow and clinic readiness. - Utilizes various software, hardware system products, and data portals to transfer and capture information electronically for the support of the daily operation of the unit. - Operates within the various contact modalities to receive and respond to incoming and outgoing contacts using computerized interfaces and telecommunications hardware and software. Qualifications - United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. - Experience: None - Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. - English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). - May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation. Requirements - One year of experience at or equivalent to the next lower grade level GS-7. - In addition to the Basic Requirements defined above, the incumbent must demonstrate the following KSAs: - Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA Supervisor or team leader in a patient support setting. - Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers. - Ability to provide briefings, orientations, staff development, and training in a patient support setting. - Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. - Advanced Knowledge of managing or leading patient support staff in a clinic. Benefits - Competitive salary and regular salary increases. - 37-50 days of annual paid time off per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). - After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. - After 60 days of employment, full-time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs. - Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA. - Federal health/vision/dental/term life/long-term care insurance.