Role Description The incumbent serves as Supervisory Medical Support Assistant (MSA) in a VISN Clinical Contact Center (CCC) as part of an interprofessional healthcare team. Supervisory MSA provides support across multiple ancillary and interprofessional clinics and determines the needs of the Veteran/caregiver. - The Supervisory MSA has full responsibility for supervising at least one subordinate MSA team leader, supervisor or equivalent administrative patient support staff in the VISN CCC. - Assignments at this level include, but are not limited to: - Evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; - Evaluating new products, equipment and systems to make recommendations for improved operations; - Identifying educational or training needs; making final decisions on hiring selections; evaluating performance, and taking disciplinary action when necessary. - Works collaboratively with VISN programs, services, and inter-professional coordinated care team members to provide access to care and meet the needs of Veterans via various available contact modalities to include but not limited to telephone calls, secure messaging, chat, text messaging and video. - The employee has administrative and professional responsibility for planning and directing the subordinate lead, supervisor and MSA's activities. - Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures. - Provides information and resolution to Veterans' requests within scope, uses administrative judgement to escalate symptomatic concerns to clinicians within the VISN CCC or directs the contact to the appropriate discipline within the CCC or department for resolution. - Screens incoming contacts and independently routes the contacts to the appropriate area for resolution. - Uses advanced knowledge of health care process as it relates to access of care to ensure Veteran appointment scheduling is efficient, operational and prioritized to maintain Veteran flow and clinic readiness. - Utilizes various software, hardware system products, and data portals to transfer and capture information electronically for the support of the daily operation of the unit. - Operates within the various contact modalities to receive and respond to incoming and outgoing contacts using computerized interfaces and telecommunications hardware and software. Qualifications - United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. - Experience: None - Education: High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. - English Language Proficiency: Candidates must be proficient in spoken and written English in accordance with 38 U.S.C. § 7403(f). - May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation. Requirements - One year of experience at or equivalent to the next lower grade level GS-7. - In addition to the Basic Requirements defined above, the incumbent must demonstrate the following KSAs: - Ability to provide the full range of administrative and supervisory duties to at least one subordinate MSA Supervisor or team leader in a patient support setting. - Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers. - Ability to provide briefings, orientations, staff development, and training in a patient support setting. - Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. - Advanced Knowledge of managing or leading patient support staff in a clinic. Benefits - Competitive salary and regular salary increases. - 37-50 days of annual paid time off per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). - After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. - After 60 days of employment, full-time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs. - Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA. - Federal health/vision/dental/term life/long-term care insurance.

Role Description As a Rapid Response Care Assistant, you will be at the forefront of supporting individuals during crucial transitions, such as hospital discharges, crisis management, and care package adjustments. This role demands quick thinking, flexibility, and a compassionate approach as you provide exceptional care to individuals with a wide range of complex needs. These can include, but are not limited to, spinal cord injuries, brain injuries, locked-in syndrome, rehabilitation, and motor neurone disease. In addition to delivering high-quality clinical care, your duties may also involve assisting clients with personal care tasks such as washing, dressing, eating, and toileting, as well as helping with safe lifting, transferring, repositioning, and movement. Key Responsibilities - Provide responsive care during hospital discharges, emergencies, and care package breakdowns. - Ensure that clinical skills are kept current, staying up to date with training and developments in care practices. - Deliver personalised care to clients with complex needs, including spinal cord injury, brain injury, motor neurone disease, and more. - Assist with personal care tasks (washing, dressing, eating, toileting) and provide safe lifting, transferring, and repositioning support. - Maintain a calm and professional approach in challenging or high-pressure situations. Qualifications - Full UK driving licence and access to a vehicle. - Previous experience in a care environment or a similar role. - Resilience to stay calm and professional during challenging situations. - Knowledge of relevant legislation (e.g., CQC standards, health and safety). Requirements - Experience in supporting clients with complex needs. - NVQ/QCF Level 3 in Health and Social Care. Additional Information - Enhanced DBS check required: A full and satisfactory Disclosure and Barring Service check is a condition of employment. - Probationary Period: 6 months, during which regular reviews and 1:1 meetings will be held by your manager. - Training: A 6-day paid induction course at your local office, paid at minimum wage. - Additional eLearning modules, also paid at minimum wage. - Mileage will be reimbursed at £0.28 per mile from the first mile, and travel ticket expenses are also covered. - Rotational shifts covering days, nights, weekends, and bank holidays to ensure full coverage. - Flexibility in working hours may be required based on client needs and staffing arrangements. - You will have access to our 24-hour support line, including clinical advice for emergency situations. - Location: Komplex Care Limited, clients' homes, with travel required to other locations at the discretion of the company, and with prior notice. - All offers of employment are subject to satisfactory onboarding checks, including DBS, references, availability, and induction. - Your availability must remain consistent throughout your employment; any changes should be communicated in writing to your line manager.

• Prepare invoices to Lekker Code Germany • File and organise invoices in our Google Drive (e.g. Google, Vodacom folders) • Follow up on open administrative matters Lekker Code Germany • Follow up on freelancer timesheets • Prepare client invoices • Support internal team with invoice-related questions • Process bank statements in Google Sheets and pay bills across all bank accounts • Orchestrate our accountants in Spain, Germany and South Africa (gathering and providing the right documents) • Handle payroll processing for employees • Track upcoming deadlines and due dates, and send timely reminders • Manage inter-company invoicing between Lekker Spain and Lekker Germany

Role Description Join our team! We're at home in Germany, Spain and South Africa, working together to drive digital transformation across Europe. From forward looking e-commerce solutions to renewable energy projects - you'll be part of a lean, international team that values ownership over hierarchy. Important for your start: - As our finance and operations run across three countries, we're looking for someone who is reliable, structured and confident working independently. - Strong English is essential; German is a plus. Aufgaben - Lekker Code South Africa: - Prepare invoices to Lekker Code Germany - File and organise invoices in our Google Drive (e.g. Google, Vodacom folders) - Follow up on open administrative matters - Lekker Code Germany: - Follow up on freelancer timesheets - Prepare client invoices - Support internal team with invoice-related questions - Lekker Code Spain: - Process bank statements in Google Sheets and pay bills across all bank accounts - Orchestrate our accountants in Spain, Germany and South Africa (gathering and providing the right documents) - Handle payroll processing for employees - Track upcoming deadlines and due dates, and send timely reminders - Manage inter-company invoicing between Lekker Spain and Lekker Germany Qualifications - Solid experience in bookkeeping, finance administration or accounts payable/receivable - Highly organised, detail oriented and deadline driven - you don't let things slip - Confident with Google Sheets and Google Drive - Comfortable handling bank statements, invoices and payroll data accurately - Fluent English (written & spoken); German is a clear plus - Self managed and dependable in a fully remote, cross time zone setup - Experience supporting multiple entities or international finance ops is an advantage Benefits - Work 100% remote - you decide where you change the digital world from Surf Life Balance. We live flexibility. - Enjoy flexible hours and use our co-working spaces in South Africa whenever you like. - You'll keep the financial backbone of three entities running - visible, valued work, not busywork. - We're looking for a reliable freelance partner, not a quick fix. - A lean team where good work is seen and rewarded. Company Description Lekker Code Company ist ein IT-Outsourcing-Unternehmen, das maßgeschneiderte Tech-Lösungen entwickelt. Mit einem internationalen Team in Deutschland und Südafrika bieten wir flexible, moderne Softwareentwicklung und kreative Problemlösungen für diverse Kundenprojekte.