• Manage the relationship with Health Care Providers of the Latin American & Caribbean network • Secure a smooth onboarding and day-to-day operational maintenance of provider relationships • Conduct all aspects of health care professional education for existing and newly contracted health care professionals • Manage the ongoing relationship and handling day-to-day operations directly with health care providers • Responsible to enable an effective and efficient collaboration with health providers through monitoring and analyzing operational KPIs • Strive for continuous service improvement via analyzes of root causes • Active communication and prompt follow-up combined with regular meetings with dedicated health care providers • Manage continuous improvement and maintenance of provider communications channels

• Manage multiple, concurrent implementation/enhancement projects with high degrees of complexity and system analysis at any given time. • Lead implementation/enhancement activities such as requirements gathering, technical writing, system analysis, data design, data validation, application testing, monitoring of deliverables/tasks, post launch warranty. • Own client interactions/communications in implementation/enhancement projects. • Guide clients to the best solutions and data architecture/design in high complexity implementation/enhancement projects. • Lead high value data COE process improvement projects. • Train and lead less experienced data analysts. • Communicate effectively across multiple departments and to leadership as necessary.

• Configure administrative platforms for new and existing clients, including validation and issue resolution prior to production go‑live • Proactively communicate risks, issues, and delays, and maintain clear documentation of status, decisions, and impacts • Collaborate with team members and matrix partners to deliver commitments and build strong working relationships • Apply working knowledge of end‑to‑end implementation and maintenance processes to improve procedures, controls, and overall operational efficiency • Identify and recommend opportunities to streamline workflows, reduce rework, and support best practices • Support team skill development and knowledge sharing through collaboration and peer mentoring • Support departmental and enterprise initiatives, including process enhancements and change management efforts • Demonstrate proficiency in core competencies, incorporating feedback to strengthen technical execution and performance

• Support the wholesale energy market registration process across AGent's target markets with exceptional attention to detail • Assist in executing the end-to-end lifecycle of MW participation: interval data acquisition, offer management, registrations, dispatch operations, and settlement • Help ensure program milestones — including seasonal starts, testing, and validation — are met on time • Acquire, manage, and analyze market and asset performance data • Support load modeling and performance forecasting to maximize asset value • Build and maintain reports and dashboards that surface actionable insights for the team • Develop and track KPIs that measure market performance and progress toward strategic goals • Help evaluate and implement tools and technology that improve operational efficiency • Contribute to building scalable processes across data workflows and cross-functional stakeholder responsibilities • Work closely with engineering to ensure systems are aligned and integrated effectively • Support the GTM team with data and market intelligence tools that help quantify and communicate value to prospects